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Bad Guy Jeff at Boaphile

allreptiles1966

allreptiles1966

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Never came right! stuck with split caging that might even open up more!!
Bad costumer service on the web site.Doesnt answer emails and told me they will be fine!LOL.
I didnt want to buy cages that looked used or i would have gotten on here.
Will not buy boaphiles ever again from him.
Rich
 
Is there a reason you started a new thread?
I don't see anything that you didn't say in your old one...the one you just updated a few minutes ago. Adding your comments to other existing threads is one thing; but starting a new one right after updating the first one you started is just wasting space.
 
Yes, he often doesn't answer emails.
That's because he has a business and a family.
I'm sure if you took the time to actually call him, you would have this squared away.

Has Jeff been notified of this thread?
 
I get why this thread was made because it seems u have downgraded jeff to a bad guy , but why not at least post a link to the old one in your 1st post here to at least let people know what exactly you are talking about?
 
but business is largely relied on by email these days. no excuse not to return emails. takes litterally a few mintutes. plus its to try and salvage an UNHAPPY customer.

that excuse is retarded.

yes, having family and family time is a must and work should not interrupt that, but at work (and thats what he does), emails should be answered. PERIOD

i get so sick of hearing excuses like, oh, he/she has work, and just call him/her all that. its amazing that most all transactions are covered via email these days, and most of the time replies are within a reasonable time, when things are being purchases, but as soon as complaints start, its no response. thats crap. he needs to respond to make the customer happy. common work ethics, come on now
 
BrianC said:
Yes, he often doesn't answer emails.
That's because he has a business and a family.
I'm sure if you took the time to actually call him, you would have this squared away.

Has Jeff been notified of this thread?
Click to expand...
That is such crap!
I am so sick of these excuses.
It's a business. You ANSWER emails.
Jeff has proven many times that he is not worth giving your money to.
People should receive customer service from a business and Jeff seriously fails in that aspect.
He has plenty of time to post all over the web photos of his animals but he can't reply to a customer? That shows his true colors.
 
I've personally never had an issue with Jeff.
But this thread isn't about me, so y'all can get over your bad selves.

The OP has posted no proof of how he has contacted Jeff, what times, and what was said.
While the issues may warrant a BOI, there is hardly enough information to make a true claim.
 
I am so glad most of you understand this.I emailed to buy and he replied very quickly about his cages,i even emailed him to ask to see how much longer since it was over due and he replied.Now i have an issue and he cant reply,come on,thats bs!
I hated to post bad guy thread but it had to be done since he is a big wig in the cage department.i plan on growing up my sunglow business and i will alway need cages,he should have been better with me.
Oh well,i'll just spend my $ somewhere else.To whoever said he has a family and kids,i have a family,3 kids and work but i answer my emails especially if something is wrong!NO EXCUSE !
Poor customer service it was,no question about it!!
 
Not easy to show proof of a phone call.That's why he didnt answer my emails,i'd have proof.
NEED PICS BRIAN of reciepts of bought cages and pic of split backs?? I have all.
Cannot prove a phone call!!
I dont lie either man.
 
BrianC said:
Yes, he often doesn't answer emails.
That's because he has a business and a family.
I'm sure if you took the time to actually call him, you would have this squared away.

Has Jeff been notified of this thread?
Click to expand...

If he advertises on the internet, he should answer his emails. We all have families. If he can't handle both, maybe he should quit advertising on the internet.
 
The OP has posted no proof of how he has contacted Jeff, what times, and what was said.
Click to expand...

This is why many, if not most, businesses prefer contact through email and you rarely hear of any that prefer phone calls. Jeff has opened himself up to this by preferring, even insisting according to an earlier post from the OP, that he will only communicate by phone. While requesting phone records from the phone company may be possible for the OP, this seems an unfair burden when the seller could easily accept and communicate through email. A written and easily accessible record is important in resolving disputes. As a seller, I always follow-up phone calls with an email to the potential buyer or ask one to be sent just so the record is there and there can be no possible case of miscommunication.
 
Most people work and have a family but still find time to answer e-mails. Jeff has proven himself to be horrible at customer service when a problem arises.
 
I have boaphiles, and plan to buy more in the future. Jeff has always been available by the phone, but I never tried emailing him (due to what I heard from others). His cages, in my mind, are the best out there, come assembled, and are priced very nicely.

I agree, though, that if you give an email on a business site, you need to check that email. We all have family and other obligations, and most of us would be fired or go out of business if we just ignored all our emails.

If I were him, I would hire more help and raise the prices. If he had solid customer service and fast turn-around time (like 2 weeks or less), he could easily charge 10 -20% more (Jeff, don't read this last paragraph).
 
This is why you should have just continued with your original thread - people are asking questions that are answered there, and the same conversation is happening in two different threads (in the same forum, on the same topic, started by the same person :shootfoot )
 
noone ever made it an issue about you. you chimed in and made excuses for poor customer service. there is no excuse for not returning emails, phone calls, texts, letters, any form of communication, unless it states specfically within their business practices/communications. i have personally emailed jeff and inquired about cages and racks in the past few years and always responded within 12-24hrs at most. no reason at all that any commication (be it inquiry/purchase/complaint) be ignored.
 
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