• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy jen cisneros

R

rottsko

New member
Joined
Aug 12, 2010
Messages
57
Reaction score
0
Points
0
Location
Fairfax VA USA
do not sell anything to this person. she purchased a cham from me on 5/9/2014. then she emails me on 5/10/2014 and asks for a full refund bc she found another cham she wanted to buy. i told her i will gladly refund her but there is a 25% restocking fee. clearly stated on my website at the url below. now she filed a paypal claim saying she wants a full refund and she's not paying any "random" fees. here is her comment below. unreal.
 

Attachments

  • Screen Shot 2014-05-10 at 1.57.52 PM.png
    Screen Shot 2014-05-10 at 1.57.52 PM.png
    58.6 KB · Views: 636
jen cisneros is unrealistic asking for a refund because she found another cham she likes better than the 1 you delievered.

Send a tracking number to paypal and they will most likely side with you the seller. good luck
 
While the buyer does seem to have some unrealistic expectations - assuming it's as cut and dry as you're claiming - a 25% restocking fee may be a small price to pay for potentially dodging a much larger bullet. Voided Live Arrival Guarantee for DOA due to shipper errors/delays? Customers having to eat shipping costs on animals that arrive DOA or damaged dry goods? Personally, after having read your TOS, I'd have shopped elsewhere. Just sayin'. Overly self-serving TOS is a little pet peeve of mine.

I'm assuming that you hadn't yet gotten around to shipping it before she asked for the refund? If so, you obviously won't have a tracking number to provide to PayPal, which may be all it takes for her to win her dispute.
 
Shipping was scheduled for next Wednesday so I still have the animal and Paypal claims have been updated. Emails have been sent to Paypal as well explanations as to what's going on. She's claiming she hasnt received the animal and wants a full refund. Of course she hasn't received it bc it's scheduled for next Wednesday!!!!

My policies like many other breeders are there to protect myself. I don't think it's much different from the norm. Having an animal marked as sold and then the buyer changing their mind loses potential buyers.
 
rottsko said:
Shipping was scheduled for next Wednesday so I still have the animal and Paypal claims have been updated. Emails have been sent to Paypal as well explanations as to what's going on. She's claiming she hasnt received the animal and wants a full refund. Of course she hasn't received it bc it's scheduled for next Wednesday!!!!

My policies like many other breeders are there to protect myself. I don't think it's much different from the norm. Having an animal marked as sold and then the buyer changing their mind loses potential buyers.
Click to expand...

If you have not shipped yet paypal will most likely side with the buyer for non delivery no matter what shipping arrangements were made.

Restocking fees put you in a bad light,especially since that cham is still sitting in your cage,whether you like it or not restocking fees are down right unfriendly and unfair to your customers.you will go further treating your customers fair.
 
laterob said:
I'm with Dan. This thread will likely hurt you more than her. I understand protecting yourself, but "restocking" doesn't really apply as the animal hasn't left the "shelf".
Click to expand...

I agree, "restocking fee" is for your work in getting the item back, inspecting it, having to quarantine it, logging it back into inventory, and getting it back on the "shelf". All this cost you was some time on the computer. Yes, bad business on her part, but I wouldn't worry about it over $25.
 
Really? You don't even put into consideration that potential buyers have been lost bc the animal was marked sold. There are apt of other breeders out there thy don't even allow anyone to back out of a sale.
 
It's been a day. How long have you had this particular animal listed? She'll likely win the PayPal dispute, as you haven't shipped anything. Cut your tiny losses, use this to build your business. The more you fight it, I think, the more you'll lose.
 
The restocking fee is lame! Plain and simple. I have had people back out for countless reasons. I do not think I have ever kept the money or charged a fee. I have had people say they could not complete a payment plan, and instead of keeping the deposit and the monies they did pay, I let them have a credit for the amount they paid, towards a less expensive snake. People work hard for their money...
 
Sheesh ... just refund her money and save face and rep. Plain and very, very simple.

Yeah, buyer's remorse sucks, but you didn't ship, customer didn't receive and customer didn't return. You have the buyer's money and the animal that didn't even leave your possession.

I'm not sure you can legally charge a "restocking" fee for a product that has not even been shipped. There are consumer protection laws relative to illegal restocking fees; you may want to research them.

Again, just refund before you dig yourself a bigger unethical or legal hole.
 
I agree with Laura, restock means a product shipped to a customer and then they return it, even good and loyal customers usually get charged a restock fee and they pay the freight back, 25% is a pretty standard restock %. Charging it under your circumstances is just plain wrong, if you had held the animals for 2 months and lost numerous opportunities to sell it would add mitigating circumstances but in this case 1 day didn't really do that. A couple of button pushes and all is fixed, you would have gained as much good will as you are losing here and honestly your customer could have started this same thread.
 
Ok, so you're charging a "restocking" fee for an animal that never left your possession? How can you even consider charging such a fee when you didn't even send it out yet? As said before, you didn't have it leave your facility, then have it come back and go through quarantine, your your "restocking" fee is ridiculous.

Also, as a breeder, you're going to have people that put down money for an animal, and then back out of the sale. Get the hell over it. You either charge a non-refundable deposit to hold the animal (which is what it is called, not a "restocking" fee), or you chalk things up and don't sell to that person again. It's actually pretty simple.

Your TOS terms are outrageous, and I'm surprised that you haven't had more complaints. If something is damaged, DOA, or even DOA due to the shipping company, then how in the heck is that the buyer's fault? Why should they have to eat the shipping fees, and no longer be covered by your TOS? That's asinine.

You are making yourself and your business look bad in this thread with your TOS. But heck, keep right on with it. Paypal will more than likely side with her since you NEVER shipped the animal/product. She claimed she didn't get it, and she didn't. That's pretty much all Paypal cares about.

I now know ANOTHER place where I will never buy from or recommend. Geesh!
 
Whether you agree with the TOS or not, the buyer chose to shop with Komeleons in spite of their business practices. And then once she found a better offer expected business practices to be changed.

It would it be nice to waive the fee. But Komeleon's did not hide their business practices and the buyer did choose to do business with them under those conditions.
 
Des2014 said:
Whether you agree with the TOS or not, the buyer chose to shop with Komeleons in spite of their business practices. And then once she found a better offer expected business practices to be changed.

It would it be nice to waive the fee. But Komeleon's did not hide their business practices and the buyer did choose to do business with them under those conditions.
Click to expand...

And as a result, Komeleons will likely loose many more purchases due to this thread. Are they correct? Yes. Was it smart to start this thread? Not in a million years.
 
This thread was not needed, since you have the animal you should just refund the money and move on, and be sure to black list the buyer. The buyer is a impulsive person and shops as such and whats to say you did ship it and more issues arose.
 
rottsko said:
Really? You don't even put into consideration that potential buyers have been lost bc the animal was marked sold. There are apt of other breeders out there thy don't even allow anyone to back out of a sale.
Click to expand...

How many potential buyers do you think were lost in 1 day? Probably none, but even if someone had inquired about it, the OP could have emailed them back and let them know it was still available. My bet would be that absolutely no money or sale was lost on the cancellation, but a reputation was lost by creating this post, and also possible future sales from those who read it.
 
smigon said:
How many potential buyers do you think were lost in 1 day? Probably none, but even if someone had inquired about it, the OP could have emailed them back and let them know it was still available. My bet would be that absolutely no money or sale was lost on the cancellation, but a reputation was lost by creating this post, and also possible future sales from those who read it.
Click to expand...

I just realized you ARE the OP! How many inquiries did you get during the time the animal was on hold?
 
Back
Top