Payment processed, you should get an e-mail any second.
I need to order shipping supplies, but I can ship M-W as long as the night low at both locations is over 40.
No rush on the shipping. She's safe with you!
I just shipped out 5 tonight.
May 5th, 2:02pm
Hi Jen. Do you know when you can ship the Harly girl to me? thanks!
May 5th, 5:17pm
Would Wednesday for Thursday work?
May 5th, 8:18pm
Thur. morning is good, I'll be home.
May 8th, 10:18am
Hi Jen. Did you ship her? It is almost 10:30 & she isn't here.
May 9th, 2:26pm
Can you please update me on when she will be shipped? If not then I would like a refund. I have appointments this Tues & Wed. mornings, so those days are not good.
May 9th, 7:41pm
That's weird, I sent a message yesterday? My cat required emergency surgery Wednesday which is why I wasn't able to ship. I can get her out next week.
May 9th, 10:49pm
Sounds good. Thur. morning is the only day this week that I'll be home. I hope your cat has a speedy recovery!
She's doing well, lots of antibiotics and pain meds. Thursday will be fine. I will email the tracking number Wednesday.
May 15th, 11:05am
Thur. morning & no snake again. At this point, I'd like my money back. No communication as to why she won't be shipped.
May 15th, 9:35pm
Wow. OK.
Unfortunately my life is a lot more complicated than most people and I have responsibilities that take precedence -- such as my 8-year-old daughter. I will refund your money next week.
May 24th, 1:21am
It is next week. When can I expect my $225 refund? My address is: You can send a check or M.O. Thank you.
May 27th, 8:54am
I raised a daughter on my own also. She is 28 now & just got her Master's. Children & pet emergency's come first. But you should let a customer know about delays. I was waiting for the Fed Ex guy on 2 occasions. Please let me know how & when you will handle my refund. I am retired & $225 is a lot of money to me. If I don't hear from you I'll have to take this further.
May 27th, 1:57pm
I am a disabled vet, single mom, and full-time student -- my income is fixed and deposited once a month, unless I sell a snake. I understand that $225 is a lot of money on a fixed income, I truly do. I did not expect delays in shipping, a life and death emergency with my cat that sucked down literally the only money I had, sudden needs of my daughter (who lives an hour away with my parents while I am in school), nor uncooperative weather for the first 10-14 days. It has been a hell of a month and is still not over. I apologize that this transaction did not work out. By chance that you don't remember, the only reason this animal and the others were up for sale were due to a family emergency and my need to bail my parents out of a $1600 hole or deal with them (and subsequently my daughter) being homeless. Their lease was up and they expected to re-sign for their 5th year, but the new owner that purchased the duplexes a month prior decided all of his properties were going to now be pet-free and luxury housing, thus raising rent by $400. My mother is terminal and my father is their only income as the head of maintenance of a hotel. The moment this snake sold, the money went to their landlord to buy more time for them to find a new place. I had a message from you stating "no rush on shipping, she's safe here", thus I didn't expect waiting a bit to be an issue. I had also said I would send you the tracking number the night beforehand when she went out, and in the absence of a tracking number being provided, I didn't believe you would be expecting delivery anyway and standing by for the FedEx driver. I was an hour from home dealing with my daughter's psychological meltdown over being scared of her grandparents being homeless and having to leave her class/teacher, so I didn't remember to check in with you until the next day.
This has been an unfortunate stressful month and is not indicative of how I have done business with customers over the last 10 years. I had expected a check from school this past week that has not come; as such I will need to wait until I get my disability and housing allowance on the 30th/31st to send your refund. Unless something else sells sooner or my tuition reimbursement check shows up. Either way, the latest it will go out is Saturday the 31st. My income is deposited the 1st of each month, but being that the 1st falls on a Sunday, it will come in on the 30th/31st. I will be including a $25 delay fee to reimburse you for your wasted time and energy, for a total of $250. It will have to be a mailed money order, and will be sent Priority with Signature Confirmation. I will check in on Friday to let you know if my deposits came in yet, or sooner if I get my school check sometime this week. Once I have it, you will receive the confirmation number.
Again, I sincerely apologize.
3 hours ago
I don't want any extra money, just the $225 that I sent. When will that go out? My address is:
Chat Conversation End
This next conversation is from this morning, 6/10 when I saw her ad selling snakes again.
Mount Holly, N.J. 08060
Monday 11:21am
If you don't have all the money, you can break it up into 2 payments. If I don't hear how you will settle this, I'll have to post to Fauna's BOI.
9 hours ago
I see you are selling another snake on FB. I guess you'll see my messages now.
I have seen them and replied.
I said you could break the payments up, di not recieve an answer.
I have nothing to send you until these sell. As I already explained, every penny has gone to my parents. I am on a fixed income, so I can't just work more and increase my income. I have exactly $20 to my name ATM. Every penny I got on the 1st went to rent, food, gas, shipping 2 snakes out, and my daughter's needs. Now I have to sell damn near everything I have in order to come up with $1800 to move to a new place. I will send what I can.
Do you still have the Harlequin?
Yup. She's listed.
We can try one more time on the shipping. And please ship when you say or let me know ahead that she didn't go out.
No money for shipping. If you would have told me you still wanted her 2 weeks ago, she would have been able to go out with the other 2.
If something sells, then I will send her out.
Chat Conversation End
I believe this sums it up perfectly!
