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Bad Guy John Quinones, not a good guy

O

offroad537

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well i tryed to get in my pro and changed my name but the sit wont let me. and anyways thats my real name... i try send the owner a message telling him how i can change my name but he hasn't gotten back to me yet.


I would not do business with John Quinones. Took over two weeks to get him to send a corn snake and i sent him the money over a week ago. He said he shipped the snake today and he would send me the shipping info. He still hasn't done that yet. Hes to much trouble and i would not do business with him again. some of you have done business with him and liked him. But hes not working for me. I should of got my money back from paypal and went some place else. We well see if i get my snake tomorrow or not. I sent him alot of messages because he doesnt have a phone number just a e-mail. and i e-mail him to figure out whats going on and i guess he got mad at that. but If kept up with his e-mails and do what he says i wouldn't have a problem with him. I dont have all the time in the world to wait for his messages.
 
Also--Once you post your full name---it would be nice to see some email proof of your allegations.

You sent him the money a week ago? And he hasn't sent the snake in 2 weeks?
That doesn't make much sense to me--could you clarify this situation?

You say he is slow on replies to email--ok--some people are---I can understand your excitement as a new pet owner.

Lastly, am I correct in that you are also saying that the snake should arrive today as he promised?
 
And -- to add-- I'm biased.

When I first got into the hobby, John was one of the first people to lend an experienced hand to my projects. He spent hours with me on the phone.

I've spent good money with John over the past couple years--and he's actually done some very generous things for me financially in deals. I can't say enough good things about John as a person and fellow hobbyist.

I've never been to his place---but it's mostly because he's on the opposite side of the country from me!
 
Thanks, your full name is in your profile now.

Have you notified John about this thread?



I would not do business with John Quinones. Took over two weeks to get him to send a corn snake and i sent him the money over a week ago. He said he shipped the snake today and he would send me the shipping info. He still hasn't done that yet. Hes to much trouble and i would not do business with him again. some of you have done business with him and liked him. But hes not working for me. I should of got my money back from paypal and went some place else. We well see if i get my snake tomorrow or not. I sent him alot of messages because he doesnt have a phone number just a e-mail. and i e-mail him to figure out whats going on and i guess he got mad at that. but If kept up with his e-mails and do what he says i wouldn't have a problem with him. I dont have all the time in the world to wait for his messages.
Click to expand...

Did you get your snake?
What was the reason for the delay?
Please post the correspondence regarding the deal.
 
Did you ask for a refund?
What was the terms of the purchase?
Is the time factor your major concern? How long before you received responses to your emails? Next day, week?
 

By the way, I have done business with John and had no problems. No bias here though. I think you should address the questions. I think they are fair ones.
So far there is nothing posted with any substance that I see that warrants a bad guy title. You stated he was slow in responding nothing more.

I sent John a link to this thread.
 
ive had reptiles my hole life. and never had a problem with buying snakes on line intell now. i had my 2nd thoughts on buying from him. he didn't give me an phone number to call him and he said he would give me a shipping order so i can see when it well be here and he didn't even do that. maybe he was good to you but he had a problem with me. i asked him simple questions and he had to blow up in my face. i well not do business with him.

Next post i write i well put my full name. any of you done business with J&J reptiles
 
I just completed a long term deal with John and had some unforseen circumstances come up(had a purchased animal die and was replaced without any hesitation). He was one of the easiest people to deal with and our whole transaction went through without a hitch. I will DEFFINITLY do business with him again. Just my opinion!!
 
he said in his add that this corn snake was adult male at breeding size. when i got the snake its not even close to being adult. if i can fine his add on kingsnake ill post it on here.
 
good guy

Wow, I can't believe this thread. I have known John since I got into the hobby, got my first hogs from him @ 10 years ago. He is nothing but fair, helpful, and honest. I have seen him make refunds to people who were obviously the problem themselves, just so there is not a conflict, and everyone leaves happy. If you can't get satisfaction from your deal with John, I would have to say it's something you are doing. In the past he has sponsered youngsters to get them started in the hobby, given away, way more than he has ever taken, and always been there for any sort of help needed after the sale.
I would have to say give him a chance to make it right, and he will. Unless you are just that type of troll that wants to smear someones name in the boi, over some bs, that probably started on your end.
Jeff
 
I have RECENTLY done business with John Q. Now, I can understand that you have had to wait for your snake and that it makes you nervous. I had to wait awhile too for my snake. I was worried and emailed him. Being that I live in LAs Vegas, its rarely "too cold" for me to receive a reptile shipment. He told me that I had to wait for it to warm up from where it was coming from. I saw that he, himself, was in Cal so I didnt think weather would be a factor in my shipment. He told me that the snake was coming from his partner in Standish, Mi. I honestly thought that he just happened to find the coldest place on earth to tell me where it was coming from. Boy, was I wrong! First thing I saw was where it actually came from and it was in fact, Standish Mi. TO make along story short, give it some time, I am sure that you will be happy with your purchase.

Dean Stemple

By the way, I dont know John Q from Adam so I am not biased. If he has a deal that I cannot pass up, I will not hesitate to purchase from him again.
 
when i got the snake its not even close to being adult.
Click to expand...
Do you have a camera? If so please post a picture of the snake next to a ruler, tape measure, or some other item that would help indicate the size of the snake?
Also, could you please pst the emails between you and John? People aren't going to take you post seriously without any evidence to support your claims.

I will say I have no biased against either party. I do not know who offroad is, and I have never done business with John let alone know who he is. BUT..... it seems to me that you just need to be a bit more patient. If the animal is shipping from an area that is prone to cold weather, it is possible that it may still be a bit too cold to ship.
 
john q

i have done business with john and have nothing but good things to say about the transaction, 5 snakes to be exact.
 
First, let me say thanks to those of you that emailed me about this post and those that have posted a reply.
Kel seems to have a real problem with his reading and comprehension skills as well as his ability to communicate with people via email.
He replied to an ad on KS and about 6 emails later it was finally clear that he wanted the snake and wanted me to hold it for him. Done, no issue.
Then it took Kel about 2 days to actually send the payment via PayPal. No real explanation as to what the problem was but he was like Bart Simpson, "did you get the payment" over and over again but there was no email from PayPal. When the PayPal notice was received I immediately confirmed that I got the payment. Then it was like Bart Simpson all over again. When was I going to ship. I informed him of my Terms of Service that clearly state in my ad that we ship after payment clears our bank. He immediately replied that I was screwing him, etc.
I responded to the accusation that there was no issue and told him to come here to the BOI and look me up using "John Quinones", "John Q", or "[email protected]". I explained to him that while I don't always agree with some sellers TOS, such as shipping via DHL/Airborne, my option is to take my business somewhere else. He was welcome to do the same. Especially since his PayPal account is not verified. PayPal offered no guarantee because of this. Kel responsed that my TOS were not in my ad. I immediately replied and included a copy of the ad and pointed out that it clearly states "We ship when payment has cleared our bank".
Once the payment cleared, last Friday, I acknowledged that it had cleared. Over this last weekend I sent him an email confirming shipping on Monday. Again I get a negative response like he didn't even understand that I was shipping on Monday. When I got home from work last night, Monday, I had another nasty gram from him bitching about my customer service. Most of my customers have no problem with my communication skills and prompt replies. Nor do they have a problem with the fact that I have a day job, long commute and send out emails in the evening. I again responded and told him to quit being a fuc..ng douche bag and to not tell me how to run my online sales. I confirmed that the snake shipped and would be delivered on Tuesday. If you notice the date of his post it is the 17th and he says he doesn't even know if I shipped. Total lie, more of his BS. In the last email I sent to him I said I would have a tracking number first thing in the morning, Tuesday morning. I did not have that due to circumstances beyond my control. I did not get that information until late this afternoon. By that time this was already posted. Kel had already received the snake and now was on to bitching about the snake.
The snake has been my backup breeder for the last 2 seasons, '07 and '08. He is a surplus hypo male from my line bred hypo bloodreds. Kel received 2 pics that I took just for him, full resolution, and with the snake in a sterilite box for size reference. I explained to him that he was thin from a longer cooling, 90 days. Also, it just wasn't that cold in So. Cal in December so he lost a little weight. No issue as he is a good feeder on frozen thawed. I fed him twice last week and he passed both meals prior to shipping. If anyone wants that email all you have to do is email me at [email protected] and I will forward it to you.
After receiving another email today bitching at me again, I offered him a refund. He has no complaint about color or weight, just size. The males in this line rarely exceed 36 - 40 inches. This male is at least that length.

Here's a few of his comments:
"so im just wondering if you sent the snake yet. because you havent been talking so i have no idea whats going on. I know you work and everything but you should really do a better job on keeping up with your e-mails if you wanted to sell snakes."

"and you have bad customer service.you should had the tracking order they give it to when you ship your animals dumb ass. i got my snake no thanks to you. its not a breeding age yet so you lied there. im not going to do business with you your a ass hole. good bye"
Here's another of his emails.
"From: [email protected]
To: [email protected]

ok well just let me know when it goes through, like i said i never had to wake this long to get an animal. and thats why im thinking your screwing me. where was the policy, it wasnt with the add for selling your snakes. and you dont have a web page. so i really dont know where this so called policy is. Im not going to ask for a refund i wanted this long and i need that snake. If i have to wait longer so be it. Im sorry if i come across an ass but your policey is new to me."


Here's my ad that was placed on KS and sent to Kel.
"Just coming out of cooling. I have a few surplus hatchlings, yearlings, and adult male from my Hypo projects.
A few of these are from my hypo bloodred project and are what would be called hypo het for bloodred. These will mature into a hyper red hypo. Some will have the distinct block/cube pattern that is especially well defined in my line.
Prices range from $25 - $100
We accept PayPal, US Postal Money Orders, and Checks.
We ship when payment has cleared our bank.
Thanks for reading my post.
John Q"
Here's an email that I sent with FULL contact info including a phone number that Kel says he never got.
"That will be fine. I don't ship until payment has cleared my bank. So this will give me time to get a couple of meals into him.
Here's my address to mail payment that can be Money Order or Check.
John Quinones
26218 ALIZIA CYN DR.
CALABASAS, CA 91302
818-880-6335 Best time to reach me if you need to call is 6-9 PM PST M-F or on weekends, mid day to 9pm
Thanks
John Q"

I've spent enough time on this and I think that if anyone bothers to read through all this they will see what really happened, what was said, and where the problem lies.
Kel, you are a Tool and a douche bag and you do not deserve my time BUT you are a customer. Any of my customers that are not happy with their snake can ask for a refund. I offered you a refund twice and you declined. So here it is again. You have 24 hrs to send me an email requesting a refund. At that time I will give you shipping instructions. Once I receive the snake in good health I will issue a refund for the full amount, all $100.
John Quinones
aka John Q
John Q Reptiles
 
Kel,
Your posts are very confusing!

0n 3-I7 Kel wrote " would not do business with John Quinones. Took over two weeks to get him to send a corn snake and i sent him the money over a week ago. He said he shipped the snake today and he would send me the shipping info".

On same date 3-17 Kel wrote "when i got the snake".
 
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