Jungle Habitats - Alan Hall - You Can Decide

[SPJ]

invite him here to the thread

We'll see what comes of it.

Date: Mon, 3 Sep 2007 08:33:11 -0700 (PDT)
From: "Steve Jordanides" <[email protected]> Add to Address Book Add Mobile Alert
Subject: Fwd: Re: Order Update #30
To: [email protected]
No more writing it off as a bad experience since it appears that this is becoming a trend with you. Very disapointing!

http://www.faunaclassifieds.com/forums/sho...ead.php?t=98130
http://www.faunaclassifieds.com/forums/sho...ad.php?t=103501



Note: forwarded message attached.
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Date: Mon, 3 Sep 2007 07:25:14 -0700 (PDT)
From: "Steve Jordanides" <[email protected]>
Subject: Re: Order Update #30
To: "Jungle Habitats Plastics" <[email protected]>

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OK Alan, I can't just let this go and forget about it. I am very unhappy with the way this whole deal went and from the private messages I have been getting regarding you, it seems you have been treating a lot of people like crap. Forgeting to include items paid for, not shipping when you repeatedly say you are, sending bad merchandise, and wanting more money after the fact. Enough is enough. You should know this is not how you treat people.
So, after saying that, I am giving you one week from today to do either of the following.

A. Ship me a black 36 inch slant front cage. Do not forget the vents this time and no knicks, scratches, and above all not dirty. It should be a product people would be glad to have received and what is expected when sending you money. I expect a legitimate tracking number. No saying it is shipped only to find out you were not being truthful.

B. A full and immediate refund of what you were paid for the crap cage you sent me. Full refund means cage and shipping costs. This can be sent in the form of a postal money order with a legitimate tracking number. Once again, I expect it to be sent when you say and not tell me it is only to find out you were not being truthful.

I am sorry it came down to this but the way you treated me and the way you have and currently are treating others is unacceptable. You cannot give bad service to people and expect them to pay more for you to do it right.

You have one week.
Cage sent that is exactly how I want it or a full refund.

I expect an answer telling what way you are going to handle this.

You really have disapointed me. I never thought you would act this way towards myself or others.

Steve

Jungle Habitats Plastics <[email protected]> wrote:
Jungle Habitats Plastics
------------------------------------------------------
Order Number: 30

Detailed Invoice:
http://junglehabitatsplastics.com/webstore/index.php?main_page=account_history_info&order_id=30

Date Ordered: Thursday 08 February, 2007

The comments for your order are: doors are 15 1/8 x 18 for the cage steve I
am waiting on white for the other cage to come in sometime next week. this
cage coming is a freebie i will be building the paid for one soon as my
white gets in to my suppliers . When i say freebie its a slat front but its
dirty plastic on the white so please dont judge that cage as the item
that will be coming shortly

Your order has been updated to the following status:
New status: Your order has shipped

Please reply to this email if you have any questions.

 

[SPJ]

And to think I made excuses for him while he was in the middle of jerking me around. Stupid. Alan is NOT the person I had thought he was. Too many bad deals are coming to my attention either thru postings or private messages.

http://thereptileroom.org/forum/index.php?showtopic=10794

 

[Serafim]

Steve I wish you luck. I think you have been more than fair and patient. Your refund should have come along time ago. I am glad you are not letting him get away with taking advantage of you.

 

[Lucille]

I hope you get your refund, Steve.

 

[critical bill]

Oh wow....looky what the cat dragged in.

 

[Gary O]

Steve you know i think of both you and Al as friends. Bro you deserve a refund. No ifs ands or buts about it. I am personally going to email him myself to see why he would even think of doing this. Brother you are in the right. I know you have been waiting on that cage. I thought you got it. Really I thought you had it along time ago. Shows how much I keep up huh.

Sorry my friend.

But you deserve your money. You did not earn that money to give it away.

 

[PaulSage]

Wow, Steve. Sorry to hear about your all-too-familiar frustrations.

Alan...

 

[Laura Fopiano]

Well, I guess I'll chime in here too. I purchased a domain name from Alan a while ago, never got the paper work for it and had asked a couple of times if I could just have some of his funny t-shirts instead.
Apr. 27, 2006 Payment To Jungle Habitats Plastics Completed Details

-$75.00 USD $0.00 USD -$75.00 USD I haven't emailed him for about a month now, but I am long over due.
Steve I hope this works out for you.

 

[SPJ]

Thanks everyone.

From the looks of what I have been getting told, he owes a LOT of people.
I won't mention names since I was asked not to but if any of you decide to come forward, it would put more pressure on Alan. I know you are concerned that if you say anything Alan will not send you what is owed but people need to see how he has been treating his customers.

At this point, I doubt I will ever get a resolution and have it written off as not only a loss of money but of someone I had thought was a good guy. I hope this posting will at least get Alan to make it right with all of the others he is currently jerking around.

No replies to my PM's or emails to Alan but, based upon how this is going, that is to be expected.

Gary, I thank you for offering your help but I think it will fall on deaf ears at this point.

 

[PaulSage]

From the looks of what I have been getting told, he owes a LOT of people.
I won't mention names since I was asked not to but if any of you decide to come forward, it would put more pressure on Alan. I know you are concerned that if you say anything Alan will not send you what is owed but people need to see how he has been treating his customers.

I thought that was the case as well until I posted my frustration with Alan here.

I hope this posting will at least get Alan to make it right with all of the others he is currently jerking around.

One can only hope.

 

[Wilomn]

There are two things I've said about alan for the last few years. One has to do with dirt and the intelligence of some people relative to it and the other was that he made some damn fine cages even though I would never buy from him.

alan, please don't be dumb as dirt. Don't be another matt greybeal.

Do what you know is right and take care of your customers the way you have ALWAYS said you did.

Come on man, you KNOW better than this.

 

[hhmoore]

Well, I've purchased a fair number of cages from Alan, and was planning on buying one of his new incubators...but frankly, I'm not real comfortable doing so at this point. Looks like I'll be watching for the outcome of this...

 

[JungleHabitats]

ok Im here , just got in from a show

il lread this and ill be contacting steve and ill be putting more up later.

 

[SPJ]

il lread this and ill be contacting steve and ill be putting more up later.

Before you do that contact the people waiting on thermostats, light fixtures, vents, paperwork, cages, etc.

At this point I don't want anything but it would be nice if this thread was instrumental in helping the others who are afraid to post in getting what is owed to them.

 

[SPJ]

It's settled with Alan and me. I hope the others who are waiting will get their items.

Date: Tue, 4 Sep 2007 10:25:18 -0700 (PDT)
From: "Steve Jordanides" <[email protected]> Add to Address Book Add Mobile Alert
Subject: Re: Order Update #30
To: "Jungle Habitats Plastics" <[email protected]>
I felt like I had gotten taken by someone I considered a friend. It just ate away at me to the point where I had to vent.
This email is the paypal one.


Jungle Habitats Plastics <[email protected]> wrote:
Jungle Habitats Plastics
------------------------------------------------------
Order Number: 30

Detailed Invoice:
http://junglehabitatsplastics.com/webstore/index.php?main_page=account_history_info&order_id=30

Date Ordered: Thursday 08 February, 2007

The comments for your order are: Steve , send me a paypal address for you im
sending you the refund for the balance of what you sold the cage for. The
refund will be for $80.50 from the balance of what you sold the other cage
for. If you were that unhappy you never told me anything about it and was
the first i heard of it . You could have told me you wanted to send the cage
back and get a refund and you would have got JUST THAT steve. I am not out
to screw you over i was just never made aware you were so upset. So please
send me apaypal info and you will get your $80.50 back.

As for emails I have been gone since friday and just got in so just got all
of this thanks .
Alan

Your order has been updated to the following status:
New status: Delivered

Please reply to this email if you have any questions.

 

[JungleHabitats]

Everyone is getting JUST what they ordered from me and compensation for delays . Its really hard to know someone is unhappy when im not contacted to be told of it . I am ONE person who does all the building etc here for cages ,( not enough profit to hire anyone so let not got there ) All cages and racks are now being CNC machined which is greatly increasing the timeline from order to shipout. Also this year has not been the best year for me here due to a terminally sick mother that belive it or not does come before ANYTHING i do when shes in the hospital i stay there nonstop untill she comes out so yea calls and other things will go un answered cause i am not here . From thursday of the week before my mother was in agaIN ( 4TH STINT THIS YR ) so i was not here she came home i went directly to the raleigh show the weekend as it had been paid for .way ahead of time . Not making excuses just telling it like it is if thats not goods enough for people then im sorry steve you will be getiing your refund shortly .
Alan

 

[critical bill]

The cage you sent Steve was a freebie. He was within his right to sell it or junk it or use it. You owe him the full balance for a new cage that he paid for and never received.

Sorry about your personal problems Alan. But a note on the forums, on your webpage, or a mass email to waiting customers would have fixed anyones misunderstanding. Everyone has a heart and could easily identify with your priorities.

 

[JungleHabitats]

Chuck , I appreciate your comments but the price he paid did not even come CLOSE to the full price of the type cage he got . Yes shipping went up x's two on lots of oversize packages so there for that reflects the price on the site now . Also on a side note Steve Reptile basics doesnt make slant front cages. I just spoke to rich and he doesnt make them or doesnt plant to make them he does however make a 3ft cage just to clear that up so there is no confusion

Alan

 

[critical bill]

Chuck , I appreciate your comments but the price he paid did not even come CLOSE to the full price of the type cage he got .
Alan

Alan...alan. The cage Steve got from you was a scratched and nicked up FREEBIE. You sent it to him as a freebie. He paid for a quality product and was provided excuses (no matter how valid) for months. And then to be told shipping had gone up in price since he paid for the cage you never sent.

This is wrong Alan. You owe him a full refund for the quality cage you never provided. Deducting from the price of a free cage that Steve sold because it wasn't what he ordered and had absolutely no use for is wrong.

But do what you want and what Steve agreed to. It still don't make it right.

 

[Wilomn]

alan, knock the dumb, er dirt, out of your ears.

You owe Steve a FULL refund. You know you do, we know you do, Steve knows you do.

You're swirling 'round the bowl right now, just a flush or two away from reputation down the drain. Don't screw it up further by getting all cheap on Steve and shorting him on what he's due.

What happened to the Old Alan, the Good Alan, who was always bragging about how he would never treat people poorly or screw them over, the guy who THOUSANDS of times said he would bend over backwards or even loose money to keep a customer happy?

Crap happens, and I'm sorry for your mom, but you just have not handled things well this last 18 months or so.

Get it together dude. Start by doing right by Steve. He stood by you for a LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONG time.

FULL REFUND alan, it's what you SHOULD do.