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Info Just got this from SYR

He said so a long time ago, why should he have to repeat himself just because the people here won't do a search. lol

I NEVER played any of the cloak and dagger games. I wrote a little note on my species ID sticker, under the label--'shipping approved due to agreement between UPS and shipyourreptiles.com'.
I always complied completely with the Lacey Act.

I even put the species ID sticker on the top of the box a few times, instead of under the label. My local UPS hub knew EXACTLY what I was shipping, because I told them. They had no problem with it.
Everything arrived fine. The only delay was half a day, and was due to a snowstorm at an airport.

Now, my shipping volume wasn't that high. Maybe a couple dozen animals. But still--NO PROBLEM AT ALL. None.
 
He said so a long time ago, why should he have to repeat himself just because the people here won't do a search. lol

I NEVER played any of the cloak and dagger games. I wrote a little note on my species ID sticker, under the label--'shipping approved due to agreement between UPS and shipyourreptiles.com'.
I always complied completely with the Lacey Act.

I even put the species ID sticker on the top of the box a few times, instead of under the label. My local UPS hub knew EXACTLY what I was shipping, because I told them. They had no problem with it.
Everything arrived fine. The only delay was half a day, and was due to a snowstorm at an airport.

Now, my shipping volume wasn't that high. Maybe a couple dozen animals. But still--NO PROBLEM AT ALL. None.

Because it would be the right thing to do. It would reassure everyone. Nothing funny about it. This is in several forums and the majority feel they have been lied to.

Just because your packages made it through does not mean they went through with the approval of their shipping terms and restrictions. And for what it's worth, I'm glad you did not have any problems.
 
how is it not legitimate? They wrote it. The header is no different than the body of a web page... it just doesnt show up to the average user.
 
He said so a long time ago, why should he have to repeat himself just because the people here won't do a search. lol

I NEVER played any of the cloak and dagger games. I wrote a little note on my species ID sticker, under the label--'shipping approved due to agreement between UPS and shipyourreptiles.com'.
I always complied completely with the Lacey Act.

I even put the species ID sticker on the top of the box a few times, instead of under the label. My local UPS hub knew EXACTLY what I was shipping, because I told them. They had no problem with it.
Everything arrived fine. The only delay was half a day, and was due to a snowstorm at an airport.

Now, my shipping volume wasn't that high. Maybe a couple dozen animals. But still--NO PROBLEM AT ALL. None.

Can you point us to the statement? It might reassure a lot of people who shipped with SYR that by using their service they, themselves (shippers), weren't breaking any regulations or laws and weren't lied to (at least they would have something in PRINT to point to if they got into trouble, so that they could deflect the issue back to the originator.

If there is nothing in print..sorry, I trust people's word these days just about as far as I can throw them..and good guys can go bad.:shrug01:
 
how is it not legitimate? They wrote it. The header is no different than the body of a web page... it just doesnt show up to the average user.

Just because someone writes something does not mean it is being done with the approval of the actual shipping company. If they were doing it with the approval of UPS, then why not post it in plain view so that everyone can see it? The coding that evryone keeps refering to was put there specifically for search engines, that is what attracts people to their site. That does not mean it is being done legitimitely, with the approval of UPS.
 
Just because someone writes something does not mean it is being done with the approval of the actual shipping company. If they were doing it with the approval of UPS, then why not post it in plain view so that everyone can see it? The coding that evryone keeps refering to was put there specifically for search engines, that is what attracts people to their site. That does not mean it is being done legitimitely, with the approval of UPS.

I don't think he was pointing it out as proving that SYR was "approved" to ship snakes. Rather, he was pointing it out to show that there was a clear attempt to LIE.

*I could be wrong, if I am..I apologize.
 
Brian... do you actually believe everything your write?

SYR's states they ship snakes.... it is in the description that shows up for search engines... it is what brings you to their website... IT'S WHAT THEY PUT ON THEIR SITE.

The point that myself and a few others are trying to make is this.... IF they were able to ship snakes (like their website says)... then why all the cloak and dagger stuff with shipping?

Some will say its because UPS didnt tell UPS about it. That's plain stupid. IF you've got a website didicated to shipping reptiles that is open to the public... then UPS should have let UPS in on the secret... otherwise UPS just put the owners of the site (PE and SYR) rep on the line.

Now they are sending out emails about dont ship snakes....and before this... they were advising on disquising the box and not labeling it... dont drop off at a UPS store or hub... does this not look fishy to you?
 
I don't think he was pointing it out as proving that SYR was "approved" to ship snakes. Rather, he was pointing it out to show that there was a clear attempt to LIE.

*I could be wrong, if I am..I apologize.

Or to mislead the public into thinking they could ship snakes via UPS. Im not gonna call it a lie just yet... I have yet to see ANY proof on the side of PE and SYR.

All I can say is this... what I am seeing

Dont label your boxes... dont take to a UPS location... dont do this... dont do that... makes me question the validity of their claim of being able to ship snakes via UPS
 
Brian... do you actually believe everything your write?

SYR's states they ship snakes.... it is in the description that shows up for search engines... it is what brings you to their website... IT'S WHAT THEY PUT ON THEIR SITE.

The point that myself and a few others are trying to make is this.... IF they were able to ship snakes (like their website says)... then why all the cloak and dagger stuff with shipping?

Some will say its because UPS didnt tell UPS about it. That's plain stupid. IF you've got a website didicated to shipping reptiles that is open to the public... then UPS should have let UPS in on the secret... otherwise UPS just put the owners of the site (PE and SYR) rep on the line.

Now they are sending out emails about dont ship snakes....and before this... they were advising on disquising the box and not labeling it... dont drop off at a UPS store or hub... does this not look fishy to you?

It all looks fishey to me. This is why I don't believe they had approval fron anyone at UPS to ship snakes to begin with.

Coding for a search engine and coding that displayes information on your computer screen are not the same, nor do they mean the same thing.
 
since that email went out how many new customers have signed up with and shipped snakes thru SYR? probably quite a few. These are new customers so they didnt get the email and probably dont read the forums. The SYR website has not been updated so nothing has changed. This was done with a wink and a nod from the get go and I never had a problem with that. Me sending a corn snake in a deli cup overnight that i told the shipping clerk is a cute gecko just like in the car insurance commercial is not the same as trying to sneak past customs with 30 eyelash vipers stuffed in my underpants. So lets go easy with all the Lacey Act talk. This is small potatoes.
 
Or to mislead the public into thinking they could ship snakes via UPS. Im not gonna call it a lie just yet... I have yet to see ANY proof on the side of PE and SYR.

All I can say is this... what I am seeing

Dont label your boxes... dont take to a UPS location... dont do this... dont do that... makes me question the validity of their claim of being able to ship snakes via UPS

Exactly. I believe they have been misleading people the whole time.
 
If you e mail them, they will tell you that they did indeed have a waiver specifically for non venomous snakes.

I brought up that the below could be copy/pasted to forums to calm people down since they're swamped w/e mails and calls right now. Robyn said I could so here ya go.

It makes sense to me. Being as I didn't have a problem with their service once this gets cleared up I won't have any more problem using them than Fed ex. I will still be getting my cert. for Fed ex, the more shipping options the better.

On Sat, 5/22/10, Robyn Markland <[email protected]> wrote:


From: Robyn Markland <[email protected]>
Subject: Re: One Easy Question
To: "A.G. May" <[email protected]>
Date: Saturday, May 22, 2010, 2:59 PM


Hey, I just thought of something, seems simple to me : )

We are shipping about 1000 packages a week through our site. Each week, 2-3 packages get flagged as containing snakes. Those packages get stopped at the UPS counter, or the UPS hub.

That generates a "package exception" that we get by email, then Walt, the head of customer service, gets on the phone and calls to address the package. With a two minute conversation about our account, the package gets put back on rhythm, and is delivered on time the next day, as normal.

We address that snake flag each week, every week. Sometimes once, sometimes 6 times, but typically 2-3 times.

As of this week, we can no longer make those calls. We do not have the power to get those packages back on the way (that was the power of the snake exception). Any packages flagged as snakes will now get returned to the customer, they will have to go back to the counter or hub to pick them up.

I don't know if this actually has relevance to your forum or discussion, but your email got me brainstorming, and this seemed to be a very real and hard example of how life works WITH our exception, and how it will work WITHOUT the exception. I have explained this to our customers by phone all week, I didn't think of using it as an example on any forums : )

Those package exceptions were only affecting .003 of our customers each week (a third of one percent), yet we went system wide with the policy change because we MUST, and it was the right thing to do, obviously. Without the exception, we can't continue to offer that customer service, so it obviously affects us, and now will affect our customers. Not shipping snakes takes away a huge chunk of our daily volume, absolutely.

We aren't happy about, in fact it completely sucks, but we are focused on finding a positive resolution to get back to full speed.

Useful for you or not, thanks for the brainstorm : )

Robyn@Pro Exotics
(303) 730-2125 ext. 4

AllProShipping.com
ProExotics.com
Tempgun.com
 
Or to mislead the public into thinking they could ship snakes via UPS. Im not gonna call it a lie just yet... I have yet to see ANY proof on the side of PE and SYR.

All I can say is this... what I am seeing

Dont label your boxes... dont take to a UPS location... dont do this... dont do that... makes me question the validity of their claim of being able to ship snakes via UPS

Aren't "misleading" and "lies of omission" the same as lying? :shrug01:
But I do get your point...without clear proof that they were actually lying..even though all the signs point to it..we can't actually SAY that they were lying.;)
 
Brian... youd make a good politician... I think your story has changed at least once in the progress of our debate... because I agree with your last statement... and if I agree'd with it... then I wouldnt have shown you where you were wrong in the first place.

You running for office?

The point is that SYR does have on thier webstie they ship snakes. Just because you cant see it... doesnt make it any less true. It would be no differece if I put Brian is a tick turd on my site and only made it visible if you moused over it. (And for the record.. Im not sayin Brian is... or that I would... just making an analogy... so everyone laugh... that is how it was intended)

See my point... It is there.... so either they are misleading folks.. or its a straight out lie... and that is what we are trying to find out. Disputing that it is NOT there doesnt help our cause... or make this thread any shorter. It is there.. they put it there.
 
They are swamped with emails because thats what he said he wanted... he has no one to blame but himself. He could have cleared it up here with one post instead of hundereds of emails.
 
So I have to ask

As of this week, we can no longer make those calls. We do not have the power to get those packages back on the way (that was the power of the snake exception).

What changed... who found out what? Something happend to where they pulled your card!
 
What i take away from this is that you can continue to ship snakes with SYR, enjoy the discount, the odds are in your favor but if something arises we cant act on your behalf. Works for me.
 
They are swamped with emails because thats what he said he wanted... he has no one to blame but himself. He could have cleared it up here with one post instead of hundereds of emails.

I said something along the same lines, which is why the above e mail was publicly posted with his permission.
 
What i take away from this is that you can continue to ship snakes with SYR, enjoy the discount, the odds are in your favor but if something arises we cant act on your behalf. Works for me.


Way to contribute to the problem. IF they are trying to get this ironed out (if its legit)... then you wont be helping them... if your package gets flagged on their number.
 
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