tha3rdman
New member
I first inquired about Satanic Leaf tails at KCRD, Jason replied promptly with a quote including shipping. I purchased a 2.2 group which was shipped that day. The next morning I e-mail Jason to ensure he did ship the previous evening, and to get the tracking number.
What comes next is exactly why I will be a repeat customer to KCRD: UPS's web track showed that the package had been delivered and left on my door though I was home all day and indeed no package had been delivered. When I called KCRD I didn’t have to leave a message and wait, he answered the phone, promptly even. He called UPS, immediately, and then called me back to let me know that UPS was investigating the situation, and that he would call me as soon as they called him. About an hour later UPS had gotten their stuff straight and Jason called me to let me know the driver would be doubling back in 15 min.
Even though it was the Drivers fault (had a deliver close by and marked my package as delivered, though it never left the truck) Jason had genuine concern, and handled it like a pro.
What comes next is exactly why I will be a repeat customer to KCRD: UPS's web track showed that the package had been delivered and left on my door though I was home all day and indeed no package had been delivered. When I called KCRD I didn’t have to leave a message and wait, he answered the phone, promptly even. He called UPS, immediately, and then called me back to let me know that UPS was investigating the situation, and that he would call me as soon as they called him. About an hour later UPS had gotten their stuff straight and Jason called me to let me know the driver would be doubling back in 15 min.
Even though it was the Drivers fault (had a deliver close by and marked my package as delivered, though it never left the truck) Jason had genuine concern, and handled it like a pro.