gorgeousgecko
New member
TOS updated
REPLACEMENT PROCEDURE/POLICY
If an animal arrives DOA, we may require proof in the form of the deceased animal being shipped back to us. In most cases we will be able to accept digital pictures as a substitute. This will be decided on a case by case basis. Once we determine that you have a valid claim, we will work with you to find a suitable replacement animal. We do not give cash refunds on shipped animals. Our main goal is to make every transaction a pleasant experience, if any problems arise, please be assured that we will make it right! Our reputation is very important to us and we have built and maintained our good name by providing great animals and products as well as the very best in customer service. In the unlikely event that there is a problem with any items or animals, we ask that you keep the details of the problems private while your claim is being processed. You must first contact us and allow us the time (up to 4 weeks) to review your claim, and figure out a suitable arrangement to replace your products or animals. Posting details of the transaction, problem, or claim, on any public forum or web site during this 4 week time period is a direct violation of this policy and will result in the immediate and unconditional void of our guarantee. This allows us the time to thoroughly review any complaints and take action to make our cusomer's experience an exceptional one.
GUARANTEE
All animals are guaranteed to arrive alive and healthy! Animals delivered must be signed for at the initial delivery attempt. Packages must be inspected when you take possession. You must email me the code on the bottom of the gecko container within 30 minutes of arrival or the live animal guarantee is void. In the event of a deceased animal, we must be notified within 4 hours from the time you take possession of the animal. Notification can be via phone, phone message, or e-mail. The Live Arrival Guarantee is void if the package is not delivered on the next day following the day it was shipped due to error or any delays on the carrier's part. However, we will make sure you receive replacement animals if they arrive DOA due to carrier delays.
REPLACEMENT PROCEDURE/POLICY
If an animal arrives DOA, we may require proof in the form of the deceased animal being shipped back to us. In most cases we will be able to accept digital pictures as a substitute. This will be decided on a case by case basis. Once we determine that you have a valid claim, we will work with you to find a suitable replacement animal. We do not give cash refunds on shipped animals. Our main goal is to make every transaction a pleasant experience, if any problems arise, please be assured that we will make it right! Our reputation is very important to us and we have built and maintained our good name by providing great animals and products as well as the very best in customer service. In the unlikely event that there is a problem with any items or animals, we ask that you keep the details of the problems private while your claim is being processed. You must first contact us and allow us the time (up to 4 weeks) to review your claim, and figure out a suitable arrangement to replace your products or animals. Posting details of the transaction, problem, or claim, on any public forum or web site during this 4 week time period is a direct violation of this policy and will result in the immediate and unconditional void of our guarantee. This allows us the time to thoroughly review any complaints and take action to make our cusomer's experience an exceptional one.
GUARANTEE
All animals are guaranteed to arrive alive and healthy! Animals delivered must be signed for at the initial delivery attempt. Packages must be inspected when you take possession. You must email me the code on the bottom of the gecko container within 30 minutes of arrival or the live animal guarantee is void. In the event of a deceased animal, we must be notified within 4 hours from the time you take possession of the animal. Notification can be via phone, phone message, or e-mail. The Live Arrival Guarantee is void if the package is not delivered on the next day following the day it was shipped due to error or any delays on the carrier's part. However, we will make sure you receive replacement animals if they arrive DOA due to carrier delays.