LLL
I have ordered quite a few animals from LLL in the past few years, and was completely satisfied with their service, until my last order with them. I believe I even gave praise to this company on one of the old BOI forums.
In my last order, I ordered a pair of macklotts pythons from them, which both had arrived with a respiratory infection. Within the 48 hour timeframe/guarantee that LLLreptile gives, I emailed them about the snakes. Basically, Scott's reply was "put more heat on them and let us know what happens"
To me, this should have sealed the 48 hour guarantee on the snakes, because they arrived sick and LLL was notified. The snakes didn't appear to be getting any better, and I kept in touch via email with Scott on a daily basis about the matter.
Within about a week or so, I felt as if I was getting the run around. Scott's reply was always "our guarantee is obviously expired" If that is so, I feel that he should have offered some type of deal or reimbursment for the snakes when he was notified within the 48 hour period, instead of postponing it and then saying "our guarantee is void now"
After finally telling him that these animals were unacceptable, he agreed to take them back for an exchange, minus the shipping. I did ask him for a refund, because I didn't see anything on his site that I wanted, and he said that it's against his company policy to give refunds.
So, we finally work out a deal on a pair of Kenya sand boas (I had just bought a pair from them a few weeks prior and didn't really need them). So, after paying for the animals, as well as shipping three times, and heat packs, I have over $140 in a pair of baby Kenya sand boas that *MIGHT* be worth $100 retail.
I asked Scott to notify me of how the snakes do in a few weeks, to see if they were ever able to get rid of the resp infection, because as a reptile lover, I was really worried about them. I have not received an email from him since. I would personally still like to know whether they had died or gotten better, etc.
I'm not putting down LLLreptile, because I got some great stuff from it in the past. I just think this deal turned iffy. I mainly wish that I would have had the shipping reimbursed. Scott assured me that he did not know the animals were sick, or he would not have sent them out, and I believe him. So, I don't think this was intentional on his part.
Anyway, I may do business with this company again, because they atleast tried to make things right, for stuff I can't buy locally.