----- Original Message -----
From: Tim Colston
To: [email protected]
Sent: Saturday, September 10, 2005 3:35 PM
Subject: Re: BOI
Tom,
Thank you for advising me of the issue, I went and read the posts but I don't have a "paid" account. Also no offense to you or anyone on the BOI but the BOI doesn't seem to ever get things resolved for anyone so I mostly ignore it. Thank you for seeing things from an outside/honest perspective. I formed my terms mostly from the following taken directly from Glades Herp's website years ago:
All animals sold by us are guaranteed to arrive alive and be
outwardly healthy upon receipt if picked up within 4 hours of
arrival. In addition, we extend this guarantee for a full 7 days on
captive-born animals only. We can not extend these guarantees to
overseas shipments, orders discounted below our retail list
price, or to shipments delayed beyond our control. If you are in any
way dissatisfied with the animals and / or goods received, we will
consider credit or replacement if you call to discuss it. No cash
refunds. YOU MUST NOTIFY US OF ANY PROBLEMS WITHIN 48 HOURS OF
RECEIPT OF SHIPMENT (or within 7 days on captive-born animals) to
remain eligible for possible adjustments. Glades Herp, Inc. will
not be responsible for additional freight / postage charges on
replacement animals
since then I've seen many(if not most) large commercial dealer's site w/ similar if not the exact same terms
I changed a few things and added some. Also I'd like to point out that on the 4th bullet of my terms it clearly states that the only animals I guarentee therefore that the 7 day health guarentee would apply are animals shipped air cargo-not door to door. In this situation the customer actually asked me on the phone when he made the purchase what my guarentee was and I told him I'd guarentee them to arrive alive, and guarentee them for 24 hours. I feel I've offered him a fair option but I guess he wants to gripe and groan. I feel verry sorry for the snakes since they did fine w/me and did eat no matter what anyone thinks, I don't lie about snakes eating, I have plenty animals that are diff. to get started and odd spp of venomous w/specific diets and requirement and I've got a long list of always happy customers. As for the shipping I told him it would be overnight and I would do it by 10:30 if the $40 I charged for shipping(he called at night when I couldn't look it up exactly) would cover it, I stated if it was a few dollars more I didn't mind and would cover it myself. But I was not going to cover an additional $30 (which would double the cost of shipping) just to guarentee them by 10:30 when guarenteed by noon was exactly $40. An hour and a half diff is not worth the increased charge and would make no diff. on the health of the snakes.
feel free to post this if you wish but I have no intention of getting "sucked in" to an internet chatroom war.
thanks
Tim MADDREPTILES
www.maddreptiles.com
[email protected] wrote:
There is an issue involving you on Fauna in BOI section... Just to let you know
Tom Sutton
Also no offense to you or anyone on the BOI but the BOI doesn't seem to ever get things resolved for anyone so I mostly ignore it.
As for the shipping I told him it would be overnight and I would do it by 10:30 if the $40 I charged for shipping(he called at night when I couldn't look it up exactly) would cover it, I stated if it was a few dollars more I didn't mind and would cover it myself. But I was not going to cover an additional $30 (which would double the cost of shipping) just to guarentee them by 10:30 when guarenteed by noon was exactly $40. An hour and a half diff is not worth the increased charge and would make no diff. on the health of the snakes.
All I did waas tell him that this was going on, I have no ties to this person and have never dealt with him...or even talk to him...The BoidSmith said:Tom,
As we know you are reading this my reply is directed to you:
There are a lot of people who think like you. In general those are the ones that don’t want to amend mistakes they’ve made in the past. They even go to the extreme to say this site is a joke, that it has entertainment value only, but yet they take the time to post here, and even send private messages to other members to tell them they are on their side whereas stating otherwise in this board.
But you better believe that the thousands of members who read and participate of these threads, which in turn talk to thousands of people about them does make a difference. Can you believe that there was even a comment made in relation to one of these threads (Mario Gotti) through the loud speakers at the Daytona Reptile Show? How many people do you think heard it? With all due respect I think your underestimation of the “word of mouth” could cause you problems in the future.
With the previous statement I would have to amicably disagree. You seem to be convinced that 1.5 hours makes no difference between life and death in a snake that’s has been shipped. You need to revisit this concept with whomever told you so (Notice you are given the benefit of the doubt that you didn’t think yourself such a fallacy). Anyways, the point is not if they will stand the “test” of time or not. The point is the buyer accepted one form of delivery and you used another one to save money. You broke your TOS when it was convenient for you to do so, and you are using them now to cover your mistake at your convenience also. Not a very good business move. Reread your “mission statement” in your webpage, it might be worth it to modify it accordingly.
Regards
I'm certain that he was referring to your earlier posts in this thread. Perhaps, since he "likes" you, you may want to tell him that he can post in this thread for free simply by asking WebSlave for permission to do so.Tsutton5 said:All I did waas tell him that this was going on, I have no ties to this person and have never dealt with him...or even talk to him...

Thank you for advising me of the issue, I went and read the posts but I don't have a "paid" account. Also no offense to you or anyone on the BOI but the BOI doesn't seem to ever get things resolved for anyone so I mostly ignore it.
Sorry for not replying back soon enough. I just wanted to let everyone know that Mike did do what he said he would to make it up to me. Mike sent me some replacement animals that, money wise, far exceeded the value of the previous animal. Mike knows what he did was wrong and hes truly sorry for that and we're both moving on with our lives.