• Responding to email notices you receive.
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    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
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    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

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    Addendum: 01/10/2026
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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Maddreptiles = Bad Reptiles

I again need to say sorry for jumping the gun on my opinion in this matter...I did notify the seller of this....threw his web site.. and he didnt reply...
 
replyed

I did receive an email reply from Tim (MADDREPTILES).. But I dont know how to post it here without retyping it, so if anyone wants it I will sent it to you to post....My email is [email protected]
 
You should be able to copy

and paste his email. If not, let us know what his intentions are at this point. But in either case, limit your time with guy, and insist on a full refund either by re-crediting your account . Upon receipt of the funds, you will send back the snake. Do not offer any other options as the credit card company will see this as an acceptance of liability even if its limited on your part.

Its like receiving a broken vase. If you attempt to fix it, you are assuming some liability and that changes the equation in your attempt to recover your monies, as you are willing to accept some responsibility for the broken vase! Also, I would tell the credit card company, that he has not attempted to contact you after repeated efforts on your part to return the snake as well as knowing what to do with the dead one! Dont worry about the fact the snake died a couple of days later. You are fully covered ALTHOUGH, IT WOULD BE THROUGH THE TERMINAL HOLDER, because they signed the agreement with Master/Visa. So monies would be debited from THEIR account, and this would present a number of problems for both parties who accepted the money and made the sale. If you need to get in touch, I can be reached at [email protected]
 
Per Tom's request

Here's the message to Tom sent by Maddreptiles:

----- Original Message -----
From: Tim Colston
To: [email protected]
Sent: Saturday, September 10, 2005 3:35 PM
Subject: Re: BOI


Tom,
Thank you for advising me of the issue, I went and read the posts but I don't have a "paid" account. Also no offense to you or anyone on the BOI but the BOI doesn't seem to ever get things resolved for anyone so I mostly ignore it. Thank you for seeing things from an outside/honest perspective. I formed my terms mostly from the following taken directly from Glades Herp's website years ago:
All animals sold by us are guaranteed to arrive alive and be
outwardly healthy upon receipt if picked up within 4 hours of
arrival. In addition, we extend this guarantee for a full 7 days on
captive-born animals only. We can not extend these guarantees to
overseas shipments, orders discounted below our retail list
price, or to shipments delayed beyond our control. If you are in any
way dissatisfied with the animals and / or goods received, we will
consider credit or replacement if you call to discuss it. No cash
refunds. YOU MUST NOTIFY US OF ANY PROBLEMS WITHIN 48 HOURS OF
RECEIPT OF SHIPMENT (or within 7 days on captive-born animals) to
remain eligible for possible adjustments. Glades Herp, Inc. will
not be responsible for additional freight / postage charges on
replacement animals

since then I've seen many(if not most) large commercial dealer's site w/ similar if not the exact same terms

I changed a few things and added some. Also I'd like to point out that on the 4th bullet of my terms it clearly states that the only animals I guarentee therefore that the 7 day health guarentee would apply are animals shipped air cargo-not door to door. In this situation the customer actually asked me on the phone when he made the purchase what my guarentee was and I told him I'd guarentee them to arrive alive, and guarentee them for 24 hours. I feel I've offered him a fair option but I guess he wants to gripe and groan. I feel verry sorry for the snakes since they did fine w/me and did eat no matter what anyone thinks, I don't lie about snakes eating, I have plenty animals that are diff. to get started and odd spp of venomous w/specific diets and requirement and I've got a long list of always happy customers. As for the shipping I told him it would be overnight and I would do it by 10:30 if the $40 I charged for shipping(he called at night when I couldn't look it up exactly) would cover it, I stated if it was a few dollars more I didn't mind and would cover it myself. But I was not going to cover an additional $30 (which would double the cost of shipping) just to guarentee them by 10:30 when guarenteed by noon was exactly $40. An hour and a half diff is not worth the increased charge and would make no diff. on the health of the snakes.
feel free to post this if you wish but I have no intention of getting "sucked in" to an internet chatroom war.
thanks
Tim MADDREPTILES
www.maddreptiles.com

[email protected] wrote:
There is an issue involving you on Fauna in BOI section... Just to let you know

Tom Sutton
 
Tom,

As we know you are reading this my reply is directed to you:

Also no offense to you or anyone on the BOI but the BOI doesn't seem to ever get things resolved for anyone so I mostly ignore it.

There are a lot of people who think like you. In general those are the ones that don’t want to amend mistakes they’ve made in the past. They even go to the extreme to say this site is a joke, that it has entertainment value only, but yet they take the time to post here, and even send private messages to other members to tell them they are on their side whereas stating otherwise in this board.

But you better believe that the thousands of members who read and participate of these threads, which in turn talk to thousands of people about them does make a difference. Can you believe that there was even a comment made in relation to one of these threads (Mario Gotti) through the loud speakers at the Daytona Reptile Show? How many people do you think heard it? With all due respect I think your underestimation of the “word of mouth” could cause you problems in the future.

As for the shipping I told him it would be overnight and I would do it by 10:30 if the $40 I charged for shipping(he called at night when I couldn't look it up exactly) would cover it, I stated if it was a few dollars more I didn't mind and would cover it myself. But I was not going to cover an additional $30 (which would double the cost of shipping) just to guarentee them by 10:30 when guarenteed by noon was exactly $40. An hour and a half diff is not worth the increased charge and would make no diff. on the health of the snakes.

With the previous statement I would have to amicably disagree. You seem to be convinced that 1.5 hours makes no difference between life and death in a snake that’s has been shipped. You need to revisit this concept with whomever told you so (Notice you are given the benefit of the doubt that you didn’t think yourself such a fallacy). Anyways, the point is not if they will stand the “test” of time or not. The point is the buyer accepted one form of delivery and you used another one to save money. You broke your TOS when it was convenient for you to do so, and you are using them now to cover your mistake at your convenience also. Not a very good business move. Reread your “mission statement” in your webpage, it might be worth it to modify it accordingly.

Regards
 
???

The BoidSmith said:
Tom,

As we know you are reading this my reply is directed to you:



There are a lot of people who think like you. In general those are the ones that don’t want to amend mistakes they’ve made in the past. They even go to the extreme to say this site is a joke, that it has entertainment value only, but yet they take the time to post here, and even send private messages to other members to tell them they are on their side whereas stating otherwise in this board.

But you better believe that the thousands of members who read and participate of these threads, which in turn talk to thousands of people about them does make a difference. Can you believe that there was even a comment made in relation to one of these threads (Mario Gotti) through the loud speakers at the Daytona Reptile Show? How many people do you think heard it? With all due respect I think your underestimation of the “word of mouth” could cause you problems in the future.



With the previous statement I would have to amicably disagree. You seem to be convinced that 1.5 hours makes no difference between life and death in a snake that’s has been shipped. You need to revisit this concept with whomever told you so (Notice you are given the benefit of the doubt that you didn’t think yourself such a fallacy). Anyways, the point is not if they will stand the “test” of time or not. The point is the buyer accepted one form of delivery and you used another one to save money. You broke your TOS when it was convenient for you to do so, and you are using them now to cover your mistake at your convenience also. Not a very good business move. Reread your “mission statement” in your webpage, it might be worth it to modify it accordingly.

Regards
All I did waas tell him that this was going on, I have no ties to this person and have never dealt with him...or even talk to him...
 
Tsutton5 said:
All I did waas tell him that this was going on, I have no ties to this person and have never dealt with him...or even talk to him...
I'm certain that he was referring to your earlier posts in this thread. Perhaps, since he "likes" you, you may want to tell him that he can post in this thread for free simply by asking WebSlave for permission to do so. :>poke2<:
 
Tom,

I'm sorry! What a difference a "letter" makes. What I meant was Tim, not Tom!

Regards
 
I have emailed him and told him He can ask permission to post and that his email to me was posted...So we will see...
 
You may also want to let this person

know, that you are entitled to receive what you have paid for! A reputable supplier is not going to rely on their TOS when their is a dispute of this nature. If nothing else, they would do whatever it takes to resolve , replace or refund a questionable sale. What you have here can be summed up in 1 word. EXCUSES.

Follow the course of action if you value your own money, and be finished with this person. The BOI in its own wisdom has an infinite memory. His name and deeds will not be forgotten and can easily be reviewed by potential buyers , if this person still desires to stay in business.
 
Jerry is right! If someone wants to think if will all be forgoten in time, they are wrong. If they make one bad business deal and 20 good ones, the bad one is the one that sticks in everyones mind and not the good ones. So the money he saved with you. By not making it right, will cost him much more than he would ever think. Just think how many people read these threads.
All of them will have doubts of ever dealing with him. :rolleyes:
 
Sounds like the guy is hiding behind his TOS when he obviously sent something other than what he advertised. Is it possible to post pics of the snake in question? Why would you invite a mess like this by sending a dying snake?
 
Thank you all for your postings (and for one messge from an emailer who didn't wish to post but has also had a problem with Tim Colston of Maddreptiles). Tom Sutton I think you are trying to be fair and see both sides and I thank you for that too even if it doesn't always support my side.

I think Adam and Jerry hit the nail on the head in their last posts -- terms of service are one thing, sending animals in a different condition than advertised and described is another -- especially when one of them is an animal you are obviously getting rid of quickly because it's on death's door. By the way, not only has the male not fed since I got him but he also has not defecated. Tim can claim whatever he wants, these animals were not feeding readily on pinks and IMO they almost certainly have never fed at all.

I should also mention that there was an implication in Tim's email that we agreed that he could send via another shipping method if the cost was going to be much over $40. There was no such agreement nor even a mention of the issue. The conversation was simply me asking how he ships and him replying UPS Next Day Air guaranteed by 10:30am. Me asking how much for shipping and him replying add $40 flat. That's it.

Again, thanks everyone.

-David
 
Photos

Oh, meant to post the photos in my last message. They're not the best photos I've ever taken but you can get the idea I hope:

cana1.JPG


cana2.JPG
 
100%

Dave I am bhind you 100% you are very right. I had said I was sorry earlier, for not seeing the whole picture, The only reason I contacted him was to get his side of the story!!! And we see where he stands(on the sideline)!!..
He doesnt care about the snakes.. or his customers...
 
Tom, thats ok

because , he will not have to worry about the money either. As a matter of fact, he would not be able to sue , assuming that he was looking to collect his money. He actually transferred the sale to the terminal holder, who incidently could not sue either because they had no business in running someone elses sale in the first place. Once the charge card company finds out that they are using someone elses sales on their terminal, they may get more than they bargained for. Thats a big TOS violation from all the credit card companies. So This guy has lost not only in this scenerio, but the terminal holdermay have jeapordized any future sales for this person as well as themselves.

It could not have worked out better .
 
I have dealt with Davd Tracer on a couple of occasions, both as a seller and a buyer, and have been nothing but happy.

I was told about this situation a few days back, and based on what Dave was telling me and the others (the same thing he has since posted here) we told him he should post about it.

I have ZERO DOUBT in my mind that the story as Dave has told it , is how the story goes. I asked Dave a few quick questions before I easily came to the same conclusion as Jerry and Daniel have seemed to come to here.

1- Did the animal that arrived with its spine showing have a regurged pink in its container?

Answer NOPE

2- Did you agree to the change of the terms in regards to shipping

Answer NOPE

After seeing the pic Dave posted, I do have to say if it looked that bad on arrival Dave, you did mess up by not bringing him to task ASAP. THATS UNACCEPTABLE PERIOD. No snake should be shipped in that condition. I am a bit amazed Dave allowed it to go a couple of days but it was still well within the terms.

I know Dave has raised and bred a number of colubrids, as well as many other species of snakes. Im confident in his ability to care for a newborn snake, and would myself be leary of buying from Madd reptiles based on Dave's experience.

JMO
 
Same BS as before.

Thank you for advising me of the issue, I went and read the posts but I don't have a "paid" account. Also no offense to you or anyone on the BOI but the BOI doesn't seem to ever get things resolved for anyone so I mostly ignore it.


What a weak excuse The only thing not being resolved is his bad deals, which is laying a track record of a less than desirable person to do business with.
 
Tim,

This is just a sample to show you that the BOI does work. Of course it will always depend on the goodwill of the individual in question. From the thread Michael McBurnett aka RedneckKritterz

Sorry for not replying back soon enough. I just wanted to let everyone know that Mike did do what he said he would to make it up to me. Mike sent me some replacement animals that, money wise, far exceeded the value of the previous animal. Mike knows what he did was wrong and hes truly sorry for that and we're both moving on with our lives.

Mike acknowledged his mistake, corrected it and moved on. Although this is just one transaction, the way you handle it will be a turning point that might determine your future in the herp business. You may choose not to do it but then again you will have to go through the trouble and expense of modifying the mission statement in your web page maddreptiles.com. (maybe the TOS also).

Regards.
 
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