MGREPTILES Trouble with shipment

[lillyorchid]

PM sent

Thanks. I'd just like to say that yes Matt was thinking of the wrong person. Had nothing to do with me.

 

[MGReptiles]

Thanks. I'd just like to say that yes Matt was thinking of the wrong person. Had nothing to do with me.

Correct

 

[floridaboy85]

Yes Matt. We had trancsactions and the first two were per your norm, two weeks for delivery. The second was a bad transaction. I have no reason to lie. If you didn't have such long bad guy threads and so many of them I could have put this up sooner. LOL


Sorry i don't know how to quote so I'll Copy and paste directly from one of your other threads. Remember me now??

Paid Participant



Join Date: Sep 2005
Location: Gainesville, Fl
Age: 21
Posts: 91
Name : Andrew Elholm

Trader Rating: (1)


Warning Level: 0 I have had a similar experience recently as well. Granted there was an error on my side but it was corrected promptly on my part. While I am not satisfied this time I hope to be next time. See I can't find anywhere else that connects the flex watt(I honestly haven't looked too hard, Know anywhere else?) and I don't want to pay for the tool to use it a few times. Here is my story.

I ordered a small order of flex watt on September 7th. To be specific it was 4 pieces in total all 11" , 2 each 1' long and 2 each 2' long all to be connected(plug and play). I get the automated responce the next day as well as a responce from Matt to clarify that he understood my order to make sure it is right. On September 14, I get an e-mail from Matt telling me that my package was about to ship but he(his shipping clerk) found a mistake on my order before it went out. I had accidentally ordered full connection sets but not the plug and play which was maybe three bucks more. So I email him back and ask for a bill so I can pay and get it out. I get the payment request on the 17th of September and pay it on the 19th of September. So I should be good to go.
Well a couple weeks go by and nothing so i email him to get an update. On October 5th Matt replies that the order shipped sometime ago and I should have it by now(I agree). He says If it doesn't arrive in a couple days he will resend it. So I receive the package on the 11th of October,and open in a few days later as I was busy, low and behold there is the flexwatt rolled up, cords banded togeather and a bag of insulators and clips, not a single unit connected. So I email Matt to let him know and that I am being understanding due to MY mistake in the beginning, what should I do. I get a email from Matt on October 17th telling me to send it back and he will connect them. That was a Tuesday, and i got to the post office and sent it back that Friday the 20th of October. I hear nothing till November 3rd, when I get a PayPal shipping confirmation(the only one i got). So Monday, November 6th, Noon I open my door and there is my order.

This time it is correct, but in order to get my flexwatt I had to wait a total of 2 months and pay for shipping twice. Now I realize shipping three times took a few days here and there but what about the rest of the time. Note Matt never contacted me to inform me of any delays or anything. The only time he contacted me was to inform me of the mistake on the order or to reply to inquiries as to why i didn't have my product. I've dealt with Matt in the past and probably will in the future, I just hope my next orders will be smoother.
__________________
Andrew Elholm


BTW Matt, there will be no next time.

 

[MGReptiles]

BTW Matt, there will be no next time.

Well I am sorry to say that is great for me.. Your roder was screwed upi from the beginning.. You made about 10 changes during the process and I had to wire and rewire everything for you several times.. Yup took a long time to get your order right because I would make it the way you wanted then you would say you ment something else and I did exactly what you said.. Sorry to say that you are just trying your hardest here and it will not work.. i am more than happy you are now someone elses customer and I can say that for about 4 people in the entire world..

 

[shrap]

Not buying a bit of it Matt. Not a bit.

 

[varnyard]

I say give Matt a chance, if he is not forthright it will show very soon. If he means what he says, it will show as well. Everyone deserves a chance to right their wrongs, IMHO, I will be a lurker on this one.

 

[ravensgait]

How many chances is that Bobby?? I think he's in the teens now....

Whether Sammy , myself or anyone gives or doesn't give Matt a 16th chance doesn't really Matter. What Matt does from now on does. He can get his chit together and the few who will still buy from him are happy and post their happiness thus gaining some business and trust. Or he does what he has so many times now IE says he's sorry and is fixing it and we see more bad guy post about him..Randy

 

[lillyorchid]

Not buying a bit of it Matt. Not a bit.

I too just went back and looked at A LOT of past transactions, post, comments, etc that went on with Matt from years ago to now. This is NOT the first or second time he has "lost it and flipped out" and then came back and made up some story and ask everyone to "understand and forgive him". So I'm with Sammy on this one... I'm not buying a bit of it. Maybe someone else will take the chance and see if he really has changed, but it won't be me. Learned my lesson the hard way dealing with him the first time around.

 

[MGReptiles]

I too just went back and looked at A LOT of past transactions, post, comments, etc that went on with Matt from years ago to now. This is NOT the first or second time he has "lost it and flipped out" and then came back and made up some story and ask everyone to "understand and forgive him". So I'm with Sammy on this one... I'm not buying a bit of it. Maybe someone else will take the chance and see if he really has changed, but it won't be me. Learned my lesson the hard way dealing with him the first time around.

I am not asking you to do business with me, I honestly dont want you too.. Your perfect right where you are.. There are plently of people that do business here, good people too.. Sammy, I wouldent want your business, I never wronged you but you took the stance that I did. I remember sending you the wrong thermometer and offered to send you the correct one free of charge, it was a simple clerical error that I could and would have fixed but you chose to become my enemy of that so I do not beleive your the type of person I want to deal with so I am not really looking for your advice, judgement or business. Not trying to be rude either, just stating it like it should be..

 

[shrap]

Matt,

I was never your enemy. Still aint. I was a customer who had two back to back bad transactions with you and quit ordering from you. Both orders were taking too long to ship on top of you shipping the wrong item. In both incidences I emailed you and very politely told you about it. I never said or felt you wronged me in any way.

In fact, I never started a BOI thread about either incident. It was not that big of a deal. An isolated situation for all I knew at that time. But when more and more people kept starting threads about the same issues, I then felt it was only right to share the fact I too had 2 unsatisfactory orders from you. It was no longer an isolated situation. I think people had a right to know the truth.

At no time in these threads did I do anything more than say, "yes I too have had 2 bad transactions with Matt". I told the truth about two transactions and voiced my disappointment in your actions. Not once did I make you out to be a horrible human being or a monster. I honestly didnt realize that telling the truth and prodding you to raise the bar a bit would make me out to be an enemy in your eyes Matt.

Personally, people who are being honest and prod me to do better I consider a valued friend.

 

[MGReptiles]

Sammy,
I apologize for the foul things I said to you..I wish you all the best!

 

[liquidleaf]

The reason for the madness is I wanted to show you what the BOI can do to a person when there is a mob of people “after” them.

I know I said some thing to some people that were wrong and hurtful and for that I am sorry and ask your forgiveness as my Father has already forgiven me. There for a while I was truly hating this hobby and some of the people in it and that is wrong.

- I'm a little confused. So was this all an experiment, and you were "acting the part", or were you frustrated at the hobby? Either you did all of this DELIBERATELY as an act, or you actually were upset and flew off the handle. I don't see how you could have done both.

Unfortunately, not many people will believe your "experiment" explanation. It's like saying "ha, just kidding" after saying a crude racist comment. And WHY would you risk your reputation and company name here just for an experiment? Doesn't make sense. You've insulted the entire readership of this site with broad comments. Don't expect the forgiveness you mention you've received from your religious beliefs, but at least you have enough sense to know to apologize. Don't make excuses for yourself though, that takes all of the meaning out of an apology.

I hope you sort out your emotional issues and can make your business successful in spite of the results of your outbursts and tirades.

 

[High End Royal Pythons]

suppose he's telling the truth.

if it really was a game,experiment,whatever, to me that proves matt is perhaps unstable. to screw around and jeopardize your source of income and possibly ruin relationships, both professional and personal, i think he has to be a few fries short of a happy meal.
like i said before he never did me wrong, he just took forever to fill my orders. i would have probably given him at least one more chance until i saw the numerous recent posts . his responses to the problem sent my business to rich at reptile basics . my order for 2 johnson controls t-stats w/ six strip outlet arrived at my doorstep three days later instead of three weeks which would have been the case had i ordered from matt.
matt ,maybe you should seek professional help.

 

[floridaboy85]

Matt,

If you can't remember how things happened, then simply ignore my comments(Oh! That is what you do, ignore your customers). You have now lied. Big suprise there. Here are all of our email correspondence on this transaction, and I have never called you and you have never called me. I was very careful to outline everything just as it went down in my original post. Now where did I change my mind??? I made an order and made a mistake with your shopping cart but detailed in my email to you with my original order what i wanted done. That is why you knew there was a mistake before you shipped the first time. You contacted me about the mistake. Well it's in the emails. Again where did I change my mind once, much less ten times. And i am so very glad I have moved in another direction, now I don't have to wait two months and pay shipping twice.Thank you soooo Much for driving me in the direction of a good reputable company that can deliver.

Well you have to start from the bottom(Sorry I'm not too computer savvy)

Date: Tue, 17 Oct 2006 08:49:17 -0700 (PDT)
From: [email protected] Add to Address Book Add Mobile Alert
Subject: Re: Order update
To: "andrew elholm" <[email protected]>
Hey Andrew,
Thanks for letting me know of the error. If you would send it back I will wire them for you. Thanks,
-Matt

andrew elholm <[email protected]> wrote:
Hi Matt,

When I opened this shippment from you this weekend I discovered that the flex watt is not connected. I understand how this happened as the original order was wrong on my end but I sent you the balance to get the ends connected. Let me know what to do to get this corrected. Thanks!

Andrew

[email protected] wrote:
No problem sent the invoice to ya.. Talk to ya soon,
-Matt

andrew elholm <[email protected]> wrote:
Sorry Matt,

My mistake. I do want them connected. I dont have the tools nessasary to connect them. Just send me an invoice and i will send the payment when I get it (probably on Monday afternoon. Thanks and sorry for the mistake.
Andrew

[email protected] wrote:
Hello Andrew,
Hope this email is finding you well. My shipping clerk was filling your order and I caught a mistake before it shipped. You ordered 4 connection sets and not plug and play connections. Let me know if you would like them connected or just the connections sets and I can send you an invoice for the difference. Thanks,
-Matt


Thank you for considering MG Reptiles for your reptile needs. Your
business is truly appricated! Please feel free to call Matt @
304-836-5147. Thank you and God Bless,
-MG


--------------------------------------------------------------------------------

 

[XDeus]

[email protected] wrote:
Hello Andrew,
Hope this email is finding you well. My shipping clerk was filling your order and I caught a mistake before it shipped. You ordered 4 connection sets and not plug and play connections. Let me know if you would like them connected or just the connections sets and I can send you an invoice for the difference. Thanks,
-Matt

Hmmm... It seems this may have been Matt's problem all along. Maybe you should think about firing that shipping clerk.

 

[floridaboy85]

Oh I see how it is Matt,
You come here and call me a liar, say I didn't have a bad transaction with you. Then I prove that wrong, so you cook up some BS story to make me look like the the bad guy. Why would you sit here and continue to lie you stinking hypocrite. I never changed my mind once. You cook up some story to avert the attention and responsibility to your customer once again. Why are you so spineless? Why can't you accept responsibility for your actions, Matt? Why do you have to continue to lie?? I thought you were a man of God?? I call you out on you calling me a liar and prove other wise and all of a sudden I am one of the worst 4 people in the world to you. Well I'm so proud, I hurt your pride and proved you a liar once again. You create some story making me look bad, I disprove that with your emails and now you don't have the guts to come back and admit that you lied and made a story(A LIE) about me. You are a piece of work. Just for the record, Matt, You are a hypocrite and a liar. That is a fact.

 

[VanZwedenReptiles]

Matt
You bashed on me over a year ago over something i knew nothing about..I told you what comes around goes around.I'm glad the BOI is here and everyone can see the truth of things Now.
I know the real you and i'm not buying into it either.I'm sorry but thats the way it works.

 

[techgirl]

I placed an order with Matt at the beginning of February and finally received it today. I had requested that the flexwatt be hooked up a certain way and it was not done! Very unhappy at being made to wait and then having an incomplete job done. Poor business practice. I had to make numerous e-mails and leave various messages to only get 2 e-mails in return and never a return phone call. Last time I ever do business with him.

 

[techgirl]

Sorry forgot my name

Jessica Sanchez

 

[crotalusadamanteus]

Sorry forgot my name

Jessica Sanchez

As long as you have it to the left, you are covered.