MGREPTILES Trouble with shipment

[bonks]

I did look over the emails and I was not at my office to look at the paperwork.. I took you at your word on the shipping and your were right and I refunded the overage... I don't have a "Jesus" website, I have a reptile based website that has a single page dedicated to my Lord and Saviour, its called respect!

I did not say Jesus website but you seem to believe in something that teaches people to be good and honest do you really believe

 

[MGReptiles]

I did not say Jesus website but you seem to believe in something that teaches people to be good and honest do you really believe

Yes I do beleive in being good and honest, is that what your asking?? Looks like someone gave you karma, must be a good person..

 

[Guillaume76]

just ordered from Matt

About a month ago, I started shopping for another proportionnal thermostat and heard about the herpstat pro from spyder robotics. Since they do not ship to Canada, they told me to contact Matt from MG reptiles.

I contacted Matt about 2 weeks ago and so far he has been really professional and quick to respond to my e-mails, I've got nothing but good words for him so far.

I proceeded with my order on friday (17th november), had a buddy of mine call him (my engrish is bad!) and everything went smoothly. He had 1 part of my order that was B/Oed but assured me that I would receive everything within 7 to 10 days.

We will see how it goes but I'm not worried 1 bit right now and won't hesitate to business with him again when I receive my order.

 

[Joejr14]

I had a similar 'issue' with Matt, but it's really not a big deal.

I made the suggestion to him when the box finally arrived to immediately drop USPS and ship using FedEx. He sent me my package 'priority mail', and the damn thing took almost 10 days to get from West Va. to Connecticut.

That is horribly lame, and that is not Matt's fault. A FedEx ground order would have been here in 2-3 days, and for half the price. Plus, with the number of orders that Matt sends out every week, FedEx should be salivating to get in on that. I'd assume there would be a decent sized discount offered.

Now I did have some communication problems with Matt, so perhaps he needs to try and work out some bugs with his server or spam filters, but he does appear to be trying to rectify that, and that's all you can really ask.

I think having a website showing actual in stock numbers will help these problems out a great deal. If that can get improved, along with the e-mail problems, Matt will be all set.

From what I can gather, nobody is complaining about the actual product, just the customer service. Thankfully, that doesn't take too much to fix.

 

[fuscusking13]

MGReptiles

I ordered from Matt a few months back, and was very pleased overall. I will admit the shipping was a little on the slower side, but Matt was very prompt on letting me know what was up, and got me a tracking # as soon as it went out. The products were as good or better than expected, and the stuff shipped was packed very well. I was about to place another order with him right before I decided to get out of Reptiles for a bit. Over all the slight delay in shipping was a small price to pay for excellent products and excellent post sale service, which can be hard to come by these days. I was very pleased with Matt, and am very impressed that he does as much business as he does with a one man operation. The support after the sale was great as well, and any questions I had were answered in a timely fasion. I personally highly recommend Matt and MGReptiles. In a year or two when I come back on the reptile scene I will definately order from him again. Dan.

 

[Jim O]

Why is that what happened to my credibility I would apprecite a reason Wilomn

I'll tell you my reason you are full of crapola. In your opening post you said

He will say that I was rude and aggressive because I insulted his religion

You knew off the bat that you had indeed just that and you were trying to damage control before the facts came to light. And indeed you were extremely rude (and aggressive). You had reason to be frustrated but your reaction was over the top to say the least.

You still will not admit that mislead me and did not tell the truth shame on you God is frowning on you you are a hypocrite how dare you pretend to be a Christian you do not know right from wrong You told me you would send the order the next day WHAT A LIE YOU ARE A LIAR AND A CHEAT AND YOUR BUSINESS WILL SUFFER IN THE LONG RUN
NOW PRAY FOR YOURSELF THAT YOU MAY ASK FORGIVENESS FOR NOT DOING THE RIGHT THING I WOULD NEVER HAVE PLACED THE ORDER IF YOU HAD TOLD ME THE TRUTH I WOULD BE ASHAMED IF I WAS YOU
OH I CANNOT TAKE BACK THE HEAT TAPE DID YOU NOT READ MY CONDITIONS BUT IT IS OKAY TO TELL ME NO PROBLEM I WILL SEND YOUR ORDER TOMORROW YEAH RIGHT JUST TAKE THE MONEY AND RUN RIGHT
YOU HAVE ABSOLUTELY NO MORALS GOD BLESS PEOPLE LIKE YOU YOU REALLY NEED IT

I mean, really now Ken? Some of us were born at night, but most of us were not born last night.

 

[Bill_Leverton]

Ive dealt with Matt one time and only one time only (at this point) It was for 3'' Flex watt and I did get my stuff quick.But I do see the problems that people are having with the waiting thing, Well here is a small solution for you, If you want something fast from Matt, Try picking up the Phone and call him.. if he knows you need it quick its better to talk face to face or phone to phone how ever you want to look at it.and "Poof" its most like on its way out the door (if he has it)..I really don't think Matt sits by his computer waiting for orders to come in This is just my opinion..It worked for me.

 

[Pintado]

mg reptiles

As I have posted before. I also made an order from Matt, and at the time there was another thread going which started me to worry. I emailed Matt and he said that they were backordered. I asked him to ship what he had, and ship me the back-ordered stuff later. he said he would ship when they all got there which should be soon. I received everything I ordered at what I thought was a great price.

If you are in a hurry for something, order elswhere, if you can wait a month than order from Matt, he seems like a good guy, whose business grew to fast maybe.

 

[shrap]

But I do see the problems that people are having with the waiting thing, Well here is a small solution for you, If you want something fast from Matt, Try picking up the Phone and call him.. if he knows you need it quick its better to talk face to face or phone to phone how ever you want to look at it.

You never cease to amaze me Bill. You have absolutely no business sense what so ever. If you are running an online business with a shopping cart people should not have to call you to make sure you have the items listed on your site in stock. That is the whole point of the shopping cart. To make things convenient for BOTH the seller and the buyer.

And if you are out of stock on items then marking it on your site is best. But at the very least your customers should be notified within two business days that they are back ordered and a refund offered for those that dont wish to wait. Customers should not have to wait a week or two with no notification from the business and then have to be the one to initiate communications to find out what the problem is. That onus is 100% on the business owner to keep his customers informed.

I really don't think Matt sits by his computer waiting for orders to come in

Well he damn sure should be. Its called running a business, Bill, not a hobby. He dont have to be there 24/7 but he should most certainly make every attempt to professionally and expeditiously communicate with his customers. Particularly when things are out of stock and there are going to be delays.

There is not a single herp supply business that I deal with that dont ship within 1-4 business days from the day I order. And if they are out of stock on an item it is marked on their site or I am informed of the back ordered item within 2 business days. That is the LEAST any business should do.

 

[kmurphy]

Sammy, I think Bill may have been speaking to the fact that Matt may be more reachable than a larger supply company like LL Lemke or Big Apple. Sure with both of those someone will answer the phone but you're not necessarily going to talk to the guy in charge.

Looks like Matt is making some changes that will do just what you mentioned. Personally I like to deal with Fauna members when I can even if it might take a little effort.

 

[Bill_Leverton]

Sammy, All I was saying was that If I want something, I call If Matt didn't have what I need I would of called someone else....The Key word here is Pick up a phone....This way your not sitting around wondering if they have it in stock, And you are right I may not have a head for the way some people run a business. I run it via Telephone.. But to each his own I suppose

 

[PastorAaron]

My Experience

It seems like some are just trying to run Matt into the ground. I have been in communication with Matt for a while, and I consider him a friend. Customer service does need improvement, and this is what the BOI is here for...To warn potential buyers of scammers, and to help the good guys (matt) to become better guys.
God Bless you all,
Aaron
Remember to keep a good spirit in all of this

 

[bonks]

I'll tell you my reason you are full of crapola. In your opening post you said
You knew off the bat that you had indeed just that and you were trying to damage control before the facts came to light. And indeed you were extremely rude (and aggressive). You had reason to be frustrated but your reaction was over the top to say the least.
I mean, really now Ken? Some of us were born at night, but most of us were not born last night.

Good to see a Frank Zappa fan Read my second e mail to him I specified that I needed it within 5 days Could I be more clear. I am not full of crap but I say what I think is right I will not take back what I said But I did not call him a faggot as so stated but to pray for his sorry --- He goes as far as to say I edited my e mails that is going really far, when someone is dishonest with you and you try and reason with them and they do not care very frustrating all I wanted was a refund on non used items imagine if everything you bought you could not return and like someone stated everyone will take back there electrical components.

 

[Wilomn]

imagine if everything you bought you could not return and like someone stated everyone will take back there electrical components.

Manure manure manure, LOTS of manure.

Go to ANY electronics store and ask them about thier return policy.

Best Buy won't take anything back. Comp USA won't take anything back. Fry's, a BIG BIG computer and electronics place out here, won't take anything back, Circuit City won't take anything back.

Are you sure you know what a LIE is? I know many of your brethern have problems with the definition of that word and it would surprise me not at all to find that yours, the definition, is somewhat slippery depending on how DEEP the pile of manure is you've stood yourself in.

That smell you smell is YOU. Kinda reminds me of sulfur and brimstone, wonder why? Where is it liars go according to your beliefs? The ones you're trampling ALL over here?

Hmmmmmm?

 

[kmurphy]

For what it's worth Ken I think you should receive a full refund. I think there was enough miscommunication on MG Reptile's part that the buyer should have been given the benefit of any doubt and had their money refunded. I know it was a custom order, but it was an unopened box. Unless Ken's order was something completely off the wall it could be use toward other orders.

I don't know Matt's business but that's my opinion.

Kevin

 

[Wilomn]

I'm pretty sure it's part of Matt's TOS that there are no refunds on any heat strips.

If you can't or don't read the TOS, it's not the sellers problem. It's there for the customer, the customer must simply be smart enough to read and comprehend it, no matter what company is involved.

 

[kmurphy]

Best Buy won't take anything back. Comp USA won't take anything back. Fry's, a BIG BIG computer and electronics place out here, won't take anything back, Circuit City won't take anything back.

Common Wes, I've never heard of Fry's but all of the others will take things back. Comp USA may charge a restocking fee but that's it. I've taken items back to Circuit City. If you've ripped open a plastic covering you may only get credit. I would be pretty upset if I got two ipods from Circuit City for Christmas and couldn't return one.

 

[Wilomn]

Maybe it's just me, but if you place a custom order with them, and I admit I did leave that part out, you're the owner.

I've also tried to return things to all these places over the years and had nothing but problems.

It was a custom order.

Matt has said repeatedly that he'd take back the clips and ...dohickies I can't remember the name of AND even pay the shipping cost to get them back.

This clown screwed up.

Matt has problems but NOT of the nature manureman is trying to make them.

 

[shrap]

Sammy, All I was saying was that If I want something, I call If Matt didn't have what I need I would of called someone else....The Key word here is Pick up a phone....This way your not sitting around wondering if they have it in stock, And you are right I may not have a head for the way some people run a business. I run it via Telephone.. But to each his own I suppose

That is all well and good Bill, but we aint talking about how you run your HOBBY. We are talking about how someone else is running their small BUSINESS.

Everything I pointed out in my prior post was nothing more than a MINIMUM level of customer service that ALL companies should give to their customers. Is that really asking so much? To provide a bare minimum level of communication and customer service? I dont think so.

Good communication and customer service is something I EXPECT from any business and something that I DEMAND from myself as a business.

 

[Bill_Leverton]

That is all well and good Bill, but we aint talking about how you run your HOBBY. We are talking about how someone else is running their small BUSINESS.

Everything I pointed out in my prior post was nothing more than a MINIMUM level of customer service that ALL companies should give to their customers. Is that really asking so much? To provide a bare minimum level of communication and customer service? I dont think so.

Good communication and customer service is something I EXPECT from any business and something that I DEMAND from myself as a business.

Point taken, Thank you again for pointing me in the right direction.