MGREPTILES Trouble with shipment

[kmurphy]

I HIGHLY suspect that Matt will fine tune things, get his crap together, and we will hear nothing but praise for him and his business.

I hope that's true Wes. It's going to take more than a revamped website and product mix. From reading these threads, and emails, it seems to me Matt needs to do some soul searching. He appears to have little respect for his customers. So I'll take your word for it that he is successful but it comes as a surprise.

 

[shrap]

Rich,

As valid as everything you said is, and I completely agree with every word of it, it is really in poor taste to "pile on" on a competitor. It would be different if you had a bad business deal with Matt too, but to do so otherwise really is a bit tacky to say the least and reflects poorly on you.

Not trying to flip you crap, Rich, just saying how I honestly see it.

 

[Wilomn]

I hope that's true Wes. It's going to take more than a revamped website and product mix. From reading these threads, and emails, it seems to me Matt needs to do some soul searching. He appears to have little respect for his customers. So I'll take your word for it that he is successful but it comes as a surprise.

There aren't many I'll stand for, and I've told Matt in no uncertain terms that he needs to change, or that standing won't be there. But I do believe that he has had a series of problems to which he has reacted foolishly, not as he normally does.

He's got great feedback. He's ok in my book, for now, and I truly think he can fix the problems he's been having. If he doesn't then I'll stop supporting him as I do but as long as I, just me, think he IS working on the problems, I'll stand by him, not blindly mind you, he's had an earfull or two from me as well, but I'm not going to bail just yet.

 

[Jim O]

Matt has had over a year to start "fine tuning" and "getting his crap together" and has failed miserably

Jamie,

You seem fairly emotionally invested in this but I find it curious that less than a year ago I found out that you gave Matt a positive trader rating here. See http://www.faunaclassifieds.com/forums/traderratings.php?u=6892&page=4&viewtype=0 (and your comment was "Another perfect order from Matt. Thanks again pal!"). In fact that was one of at least three that you left him without a ngative. I'm not arguing that Matt doesn't have problems. He clearly does. But you seem to have exaggerated things and been nothing but a happy customer of his since some time last year.

Rich,

As valid as everything you said is, and I completely agree with every word of it, it is really in poor taste to "pile on" on a competitor. It would be different if you had a bad business deal with Matt too, but to do so otherwise really is a bit tacky to say the least and reflects poorly on you.

Matt's taking anough of a beating here without any help from a competitor.

 

[jglass38]

Jamie,

You seem fairly emotionally invested in this but I find it curious that less than a year ago I found out that you gave Matt a positive trader rating here. See http://www.faunaclassifieds.com/forums/traderratings.php?u=6892&page=4&viewtype=0 (and your comment was "Another perfect order from Matt. Thanks again pal!"). In fact that was one of at least three that you left him without a ngative. I'm not arguing that Matt doesn't have problems. He clearly does. But you seem to have exaggerated things and been nothing but a happy customer of his since some time last year.

Jim,

I was a customer of Matt's in the past and he did a good job on my orders. But then things started to change. I learned plenty about what kind of person we are dealing with here. I stopped ordering from him at the perfect time as is fairly evident in the multiple BOI threads over the last year (or so). Matt then (as is always the case with him) reacted harshly to honest criticism about his business practices on another site and the rest is history. I am pretty sure you have changed your opinion about people in the past that you once believed were good guys and as always, I reserve that right as well.

 

[sig1980]

I probably should have started a new thread.

I thoought long and hard about joining this thread. It seems there are too many side issues here where there are obvious factions that support Matt and those who are "out to get him". I, however, do not know a single person in this forum. I do not have an agenda to support one side or the other, and I am not in business in competition with MG Reptiles. I simply feel I was rudely mistreated, lied to, lied about and still do not have an order that was paid for in full.
In reading previous posts there were many people who obviously supported Matt and said he simply had to tighten up his operation. He himself proposed changes that included not using USPS anymore because they were slow and unreliable. He posted a reply on PayPal that stated he would be shipping my order the following day using USPS. Seems like he doesn't even follow his own advice. In later posts here on this thread he has proposed what he is GOING to do to ship my order. Does that mean that it still has not been shipped like he told PayPal it was on the 11th ?
People in this thread have addressed religion, vendettas, business competition (or sabotage thereof). Nowhere did I see Matt propose "Maybe I should be more polite to my customers." He did post almost all of the communications we had both privately and through the PayPal dispute. I think that there were only two left out. I would still like an explanation by Matt how I was "very threatening" or how I somehow became the bad guy. The most threatening thing I can think of was a sequence of events that I proposed that began with "give me a call to explain what the holdup is." The next step in the progression was "if you do not contact me, I will file a dispute with PayPal." followed with the last resort of "if that fails to resolve the situation I will be forced to contact police." I'm sorry, that seemed like a pretty logical progression to me at the time and, in review, still sounds logical. The simplest thing to do would be to say "sorry, your order took longer than I thought. It will be shipped on (insert date). The progression would have ended there. Now I am wondering if it has even been shipped now, and have still never been given an explanation as to why he refused after he told me it was packaged and ready to be labeled. Or why, in the only offer of a refund, he expected me to pay a 25% restocking fee for and item he admits was NEVER shipped at the time.
You folks have gone on and on about whether a refund should be made in full for someone who received his package and returned it unopened, and went into conspiracy theories about whether someone could open a box , destroy the contents and return it without anyone knowing it was opened, but no one addressed his policy toward me. I guess as an outsider to this forum, my issues did not warrant consideration and all of the side issues needed to be addressed. Heck, people who aren't even a part of either transaction in this thread are attacking each other and showing where the battle lines were drawn. This forum appears to be more about coalitions in mutual support or attack of each other than addressing the issues that were brought to it in the first place.

 

[Wilomn]

Shawn, if he never shipped it, you should not be charged a re-stocking fee.

IF he did ship it though, then he could, no should but could, charge you that re-stocking fee. I wouldn't recommend that he do that at this point, but that's his call.

No one here is NOT taking your side, but it is rather difficult to be in the position of having an opinion about how another man is running his business and nothing but that opinion. No one can MAKE Matt do anything, we can merely suggest that things be changed and then hope that they are.

He's taking today off, or what's left of it. He may well be back later tonight. See what he has to say then, but rest assured, no one, well, I can't really speak for anyone else but I THINK no one, has put you to the side for any reason.

A days worth of patience, or maybe a couple of days, may make a world of diffeence at this point.

 

[sig1980]

Tracking confirmation number

As a side not, I entered the tracking confirmation number supplied by Matt to PayPal and this is what I got back:

Home | Help | Sign In






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Label/Receipt Number: 2503 8555 7491 1751 1823

There is no record of this item.



Why Are You Receiving This Message?

1. Event information may not be available if your item was mailed recently. Please try again later.

2. The number was entered incorrectly. Be sure to enter all of the letters and numbers as they appear on your mailing label or receipt.




Enter Label/Receipt Number.

Enter Label / Receipt Number.

















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got:

 

[crotalusadamanteus]

...... On the EIGHTH day I received another e-mail from Matt that stated :
......The 6pc probe sets are currenntly on back order as I am sure you know from previous emails.....

That's actually an improvement of sorts. There are many who had to inquire first, to get that same email. Seems he may actually be listening to some of the advice given in other threads.

Matt, a little presumptuous that you'll have a say in Sammy's judgement don't you think? All he did was direct business to a company who, at the moment, is better able to handle the customers orders. You admit yourself to being backed up, out of stock, behind on wiring stuff up, 100 orders a day........... Thought you were a bigger person at one time. Lately though..........

Maybe you ought to close up for a couple weeks to get things in order. People have suggested lots of remedies, some temporary, others fairly permanent. Some sort of inventory control so people can't buy stuff that's out of stock seems like a good fix. An automated ordering system.....SOMETHING!

I ain't gonna go and vote you a bad guy, and I won't even retract my good guy vote, but something really needs to be done. You're becoming popular in a not so good way. Business can go down as easily as it went up. What's that quote? "The lord giveth, the Lord taketh away"

Not that I'm very religious, but for those who profess to be.........


Hope you get it straight. For now I am with Sammy on the Bean Farm thing.
Rick

 

[HopingForBabies]

Good service

I have placed two orders with Matt and I recieved my orders on time.I read this BOI two days after I placed my second order and I was a little nervous.He did beat "the doctors" price on heat tape,but he did jack up the price on shipping to compensate for it.

 

[HopingForBabies]

I am looking into getting accounts with distributors(if anybody can help please tell me)and will get a web site to sell supplies.I am taking everybodies advice and am learning from it.I hope to be able to make a living from what I love.I know some wholesale reptile dealers so I can offer reptiles.I hope I have other peoples support.Thanks Alot,David

 

[Wilomn]

I am looking into getting accounts with distributors(if anybody can help please tell me)and will get a web site to sell supplies.I am taking everybodies advice and am learning from it.I hope to be able to make a living from what I love.I know some wholesale reptile dealers so I can offer reptiles.I hope I have other peoples support.Thanks Alot,David

david, this post is in VERY bad taste and absolutely the wrong place.

Not a good start.

 

[MGReptiles]

I simply feel I was rudely mistreated, lied to, lied about and still do not have an order that was paid for in full.

Your right, I reacated poorly to your communitaction. You had indeed left a message that I found yesterday. What set it off was I had forgotten to refund your probes and then got the email form you stating you were alling the police, paypal and the BBB. I should do more like I use to and like has been mentioned just take a step back and dont take it personal. I apologize, kind of like i Tried to do in this email but you wouldent let it go.

From: [email protected] [mailto:[email protected]]
Sent: Fri 12/8/2006 7:40 PM
To: Gilbert, Shawn I
Cc:
Subject: RE: Order Status


Your plan sounds like a winner to me and I truly apologize for being a little hot under the collar. When an email appeared out of the blue with threats of calling the police it just made me mad. No as for your order, we just received the probe sets in yesterday after a huge wait and had a large amount of orders to fill that led to working about 16 hours yesterday. I will be printing your shipping label here in just a few minutes and will also refund your shipping for the delay. I will not be able to ship the order until the dispute is cancelled because it cancels all options on my end. Once it is resolved with paypal and I get the option to ship again it will leave the next business day.. Again sorry for my unprofessionalism and God Bless you!
-Matt

In reading previous posts there were many people who obviously supported Matt and said he simply had to tighten up his operation. He himself proposed changes that included not using USPS anymore because they were slow and unreliable. He posted a reply on PayPal that stated he would be shipping my order the following day using USPS. Seems like he doesn't even follow his own advice. In later posts here on this thread he has proposed what he is GOING to do to ship my order.

I am indeed switching to UPS here in a few weeks. I have already started the prcess but it is not an overnight switch, I wish that it was as I hate the postal service.

Does that mean that it still has not been shipped like he told PayPal it was on the 11th ?

Yes your order has shipped, your in the next state over and shoudl have your order shortly. I have tried to enstill in your many times that I couldent ship like planned because of the paypal claim. I do all of my shipping within paypal itself and the link for yoru order was removed when the claim was opened. It woudl have went out when I said it woudl but the claim provented that. This is why I had to esclate it to a claim so I could ship through the main USPS site and then put it into paypal.

Nowhere did I see Matt propose "Maybe I should be more polite to my customers." He did post almost all of the communications we had both privately and through the PayPal dispute. I think that there were only two left out.

Your right my good man, I took today off and went to the range with the wife to do some plinking and really beleive I need to get back to my roots.

I would still like an explanation by Matt how I was "very threatening" or how I somehow became the bad guy.

I never once said your were threatning me. I said you were threatning with legal action etc etc
"The customer is very threatning with all sorts of legal action because of a backorder and has been offered a refund several times"

The simplest thing to do would be to say "sorry, your order took longer than I thought.

I woudl love to have been able to do that but you were very combative on the phone and via email. I tried to work with you to get the order out faster but you only wanted to tell me how much of a liar I am and how decptive I was being.

Now I am wondering if it has even been shipped now, and have still never been given an explanation as to why he refused after he told me it was packaged and ready to be labeled.

Well you will not have long to wait. Your order will be arriving very soon and you will have to sign for it. The order was ready to label but I WAS UNABLE TO PRINT A LABEL.

This forum appears to be more about coalitions in mutual support or attack of each other than addressing the issues that were brought to it in the first place.

I actually agree with you. The BOI is a total lynch mob always has been. If your in a clique then your fine.

 

[Scott Ashton]

david, this post is in VERY bad taste and absolutely the wrong place.

Not a good start.

But a terrific ending!

 

[MGReptiles]

I actually agree with you. The BOI is a total lynch mob always has been. If your in a clique then your fine.

This was directed to a very small group of people(you know who you are). The people that have offered me help, constructive criticism, support, praise or just honest opinions are a blessing to me..

 

[sig1980]

Some clarification

Matt,
I read your post and it seems to be a step in the right direction, but falls just a little short. Every time you start to take responsibility for something you have to include a but..... and then make it my fault again. Just to clarify, I never once mentioned the BBB. I never used the word Lie until my recent posts- never in my communications with you. Like I said, the worst thing I EVER said was that I felt you were being deceptive.
You say you were wrong in the way you acted BUT it was set off by me being argumentative over the phone... yet now you say you didn't get the phone message until yesterday. So how, even IF it was argumentative, did it set you off in your postings to PayPal or your e-mails to me?
You say I was "very threatening with ALL SORTS of legal actions." I simply listed that as a last resort AFTER I did not get any contact from you OR a resolution through PayPal, it was most certainly only posted ONE TIME.
Do you see where I am getting at? It seems as though you just have to make it someone else's fault even when you do try to apologize. When the posts are not deceptive they are a little exaggerated (ALL SORTS of legal actions, offered a refund SEVERAL times) Do you see where it doesn't appear to be a heart felt response? Where it looks like you are trying to cover your bases, but still point the finger at the other guy? Like I told you in my last e-mail to you, I know I am just a small customer and you have already stated you didn't care what I thought because your business was very lucrative, but can you see where you are alienating a customer base? I don't know anyone that is in business that wouldn't rather build than deplete their customer base no matter how well they are doing, But I can't say that your response has done anything to really help change the opinion you have forced me to make about you as either a person or a business man. That maybe sounds harsher that it is intended as I look back over the last sentence. I guess what I am trying to say is, I had hoped if you were to make an apology- it wouldn't be with a lot of conditions and but..... type of things. Does that make any sense? Oh well, I guess its hard to put into writing what I mean to say witout it coming out bad so I better just end it here. That is not my intention and I hope you take what I wrote as constructive criticism and not an attack, because that was what is was supposed to be.

 

[ravensgait]

Matt your story here just doesn't jive,,, You owe Shawn an apology and you should be bending over backwards to make this right. Your responses and attitude here have to be costing you business and that added to what seems to be poor customer service ETC ETC makes it look even worse..Randy

 

[kmurphy]

I guess its hard to put into writing what I mean

I have to disagree Shawn. If find you very articulate. You're what the BOI needs more of. Someone who can state their case clearly and without insults. To comment on a previous post of yours, I am glad you decided to bring this here.

 

[Greg Riso]

Chris Johnson Syndrome

Matt, I've only ordered something from you once but our transaction went very smoothly and I posted here accordingly at that time to support you. Since then, however, t's obvious something's changed in your attitude towards dealing with the very people that have put you where you are. It's easy to fall into the, "I think I'm important, therefore I am," state of mind when you're very busy and making money. In your success it's important not to let it go to your head otherwise customer after customer will turn away never to return. You only need to read this thread to have an idea of how many former customers have gone elsewhere. Do you honestly think this is good for your business and reputation as a whole? I didn't think so.
In my heading I refer to it as the "Chris Johnson Syndrome." Look where his attitude got him and TSE. If you want to keep your business growing, or just keep your business period, I suggest you take a good look in the mirror and ask yourself if you'd want to be treated the way you've been treating many of the people that have posted here. There may be many people that are happy with your service of late although I'm not seeing it posted in this thread.
I was going to give you a call and order a thermostat but after reading this thread, what kind of outcome am I to expect? I'd like to give you the benefit of the doubt but I hope you realize for you to be the go to guy you need to eliminate all doubt. You know, get back to being the kinda guy you started out as and I still think you are deep down inside.

 

[MGReptiles]

Shawn I apologize like I have said before. Greg, you can expect the best there is!