mgreptiles

[tmlowe5704]

On Oct. 13 I needed to order a thermostat and some flexwatt for an incoming snake. I figured I would order from Matt because he seemed like a nice guy and had heard some good about him. Well all was fine until my order was placed.

I ordered on Oct. 13 a wired Johnson Controls thermostat, a sterilite 1960 tub, and a foot of prewired flexwatt. His website said approximately a week to wire and ship the thermostat and flexwatt so I was fine with that. So I e-mail him on Oct. 23 asking for an update on my order. He responds back that day and says that he was out of the clips to wire the flexwatt and they would be in on Wednesday and ship whenever it arrived. I said okay, waited a few days and e-mailed him again asking about the status of my order. It was Oct. 28 and I asked him if the clips were in or was the order shipped. Receive a response of Sunday Oct. 29 and he told me the clips were in on Friday and that my order would be shipped on Monday the 30th. I asked him how long shipping takes and he said 2-3 days. I e-mail him again on 11/03 making sure my order was shipped and he tells me that is has not shipped yet and would be shipped the next day. Here I am on the 7th, nearly a month later with no thermostat and a breeder waiting to ship a snake off to me. If they were in on the 27th, what was the problem with shipping it off on the 30th? Why was another 5 days needed until my order left his place?

Normally, I would not get worried over this or worked up, but I never got any e-mails from Matt explaining updates or anything like that. I never got any info until I inquired. If you want your flexwatt on time, order from somewhere else. Being out of stock is understandable, but no updates for me and procrastination if not understandable of a business.

 

[Jim O]

Timothy,

Have you let Matt know about this thread so he can respond?

 

[MGReptiles]

Yes tim your order was delayed for the clip sets to arrive. I apologize for the inconvience. We had several emails back and forth

Date: Fri, 13 Oct 2006 10:37:18 -0700 (PDT)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: Notification of Payment Received
To: "[email protected]" <[email protected]>
Hello,
I have received your order, thank you! A “ Delivery Confrimation number” will be sent from paypal when your order ships. The number you receive will not show any transit information as it is not a true tracking number like you would receive from FedEx or the like. Your order will be shipped using USPS Priority mail and goes out the same day or day after you receive the email. Orders are taking about 1-7 days to be shipped depending on the complexity of the order (degree of wiring). Also if you have any questions feel free to email us with any concerns you may have. Thanks again for your business and God Bless,
-Matt Graybeal


"[email protected]" <[email protected]> wrote:

Dear MG Reptiles,

This email confirms that you have received a payment of $127.94 USD from Timothy Lowe([email protected]).

View the details of this transaction online

--------------------------------------------------------------------------------


PayPal Shopping Cart Contents
Item Name: Johnson Controls W/ 6 outlet power strip
Quantity: 1

Total: $73.99 USD

Item Name: TUB AND FLEXWATT ONLY
Quantity: 1

Total: $45.00 USD



Cart Subtotal: $118.99 USD
Shipping: $8.95 USD
Sales Tax:
Cart Total: $127.94 USD



Payment Details
Total Amount: $127.94 USD
Currency: U.S. Dollars
Transaction ID: 1X6923719J475145S
Buyer: Timothy Lowe

--------------------------------------------------------------------------------

Shipping Information

Address: Timothy Lowe

_______________________________________________________________

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Date: Mon, 23 Oct 2006 19:45:55 -0700 (PDT)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: order
To: "Tim Lowe" <[email protected]>
Hey Tim,
We have been waiting for the clips for the flexwatt. We are expecting them in the next few days and will be shipping your order the same day it arrives. Sorry for the delay and thank you for your business,-Matt

Tim Lowe <[email protected]> wrote:
Sorry for writing again but I just needed to check the status of my order. I have a breeder waiting to send a snake out to me and just wants to get an idea of when it can ship. Thank you.
-Tim Lowe
_______________________________________________________________
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Date: Sun, 29 Oct 2006 08:54:41 -0800 (PST)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: order
To: "Tim Lowe" <[email protected]>
Actually no they are a toothed compression clip. I have went out to several places that supply electrical companies and they don't even sell them, much less the flatbed crimper. I have them in stock as of Friday and will be shipping your order out Monday(tomorrow). Thanks for your patience you have been really kind to me during your wait and it is appreciated more than you know!
-Matt

Tim Lowe <[email protected]> wrote:
Are these clips something that I can buy at a home depot or anything like that or has the order shipped out?

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_______________________________________________________________
Date: Mon, 30 Oct 2006 13:32:10 -0800 (PST)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: order
To: "Tim Lowe" <[email protected]>
Usually 2-3 days

Tim Lowe <[email protected]> wrote: How long does shipping usually take?

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Date: Tue, 7 Nov 2006 17:43:17 -0800 (PST)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: order
To: "Tim Lowe" <[email protected]>
Hey Tim,
It left our store on the 4th. The delivery confrimation number will not give you any information until the box has been delivered. Let me know if there is anything else I can help you with,
-Matt


We talked several times and I tried to keep you informed as to what the status was. Again sorry you were not satisified.. Have a Blessed Day!
-Matt

 

[RTBoas]

Why?

Tim, I understand you had to wait for your products. Are you not happy with the products?

Matt indicated that he didn't have the clips to complete the job and it seems you were fine with that? If Matt had them in stock I'm sure you would have gotten your shipment sooner don't you think?

Tim, if you were in a hurry to get these things why didn't you just tell him to ship them w/o the clips and buy the clips from someone else.

Matt, that is a long time to wait for a shipment but since you both were communicating back in forth I don't see a problem here.

 

[MGReptiles]

Matt, that is a long time to wait for a shipment but since you both were communicating back in forth I don't see a problem here.

Honeslty I dont see the problem either. It did take longer than normal as we dont buy our clips from the flexwatt company we get them from the manufacture and buy in huge quanities so it takes a little longer to get them in..

 

[shrap]

I ran into a similar situation with Matt a while back. One thing I suggested to Matt then, and still do, is when he is temporarily out of something he should mark the product "temporarily out of stock". That way people dont order stuff, send money and then find out AFTERWARDS that there is going to be a delay.

 

[MGReptiles]

That would be great if I didn't have stock that changes day to day. We have alot of things on auto ship and dont know when they are coming and usually can have anything here in 3 days or overnight for the themrostats. I would spend several hours a day working on the site that needs to be dedicated to filling orders.

 

[shrap]

That would be great if I didn't have stock that changes day to day. We have alot of things on auto ship and dont know when they are coming and usually can have anything here in 3 days or overnight for the themrostats. I would spend several hours a day working on the site that needs to be dedicated to filling orders.

Well that is a level of customer service that everyone needs to make for themselves I guess. But there is a reason I quit ordering my supplies from you Matt.

I honestly aint trying to give you a hard time. As a person I think you are one of the very best and feel quite fortunate to have gotten to know you a bit online over the past couple of years, but business is business.

 

[MGReptiles]

Well that is a level of customer service that everyone needs to make for themselves I guess. But there is a reason I quit ordering my supplies from you Matt.

I honestly aint trying to give you a hard time. As a person I think you are one of the very best and feel quite fortunate to have gotten to know you a bit online over the past couple of years, but business is business.

And I am truly sorry to have lost your business. Have a good one!
-Matt

 

[tmlowe5704]

The problem I saw was that I had to inquire about my order 2 or 3 days after it was supposed to have shipped. I didn't get an e-mail informing me that it would take longer than expected. I was PM'ed a link to a thread on BP.net and nearly every negative response was about the same thing.

 

[MGReptiles]

The problem I saw was that I had to inquire about my order 2 or 3 days after it was supposed to have shipped. I didn't get an e-mail informing me that it would take longer than expected. I was PM'ed a link to a thread on BP.net and nearly every negative response was about the same thing.

I bet I know who PMed you..lol..

 

[MGReptiles]

Date: Mon, 23 Oct 2006 19:45:55 -0700 (PDT)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: order
To: "Tim Lowe" <[email protected]>
Hey Tim,
We have been waiting for the clips for the flexwatt. We are expecting them in the next few days and will be shipping your order the same day it arrives. Sorry for the delay and thank you for your business,-Matt

 

[MGReptiles]

I will not be posting anymore on this thread as I will not allow it to become a feeding frenzy. Your order took sometime, yes, I am sorry. God Bless!
-Matt

 

[tmlowe5704]

Date: Mon, 23 Oct 2006 19:45:55 -0700 (PDT)
From: [email protected] View Contact Details Add Mobile Alert
Subject: Re: order
To: "Tim Lowe" <[email protected]>
Hey Tim,
We have been waiting for the clips for the flexwatt. We are expecting them in the next few days and will be shipping your order the same day it arrives. Sorry for the delay and thank you for your business,-Matt

That was not until after I sent an e-mail asking if my order shipped yet or not.


Date: Tue, 17 Oct 2006 11:49:49 -0700 (PDT)
From: "Tim Lowe" <[email protected]> Add to Address Book Add Mobile Alert
Subject: Order
To: [email protected]
Hi, I was just e-mailing to see if my order would be ready to be shipped soon? I left a message a few days ago but never received a call back. Thank you.
-Tim Lowe



my message was 4 days after i ordered, did you just run out right before filling my order?

 

[slither75]

And I am truly sorry to have lost your business. Have a good one!
-Matt

I have heard nothing but good things about Matt and his company. This statement alone negates every good thing I've heard. Someone, possibly a customer, states how much they respect you but gives you a suggestion as to how to improve your business and what do you do? You blow them off, quite sarcastically IMO, stating that they are no longer a customer and to "Have a good one!" PATHETIC!

The emails that you posted supported what Tim said. Though your post shows your replies first and Tim's emails second, it is obvious that your comments were just that, responses. You showed nothing that supported that you, as the business man, made the effort to keep your customer informed as to YOUR delay.

As a business, there is a thing called inventory. You know how much product you have and make some kind of predictions as to how much business you expect in the near and long distant future. Your order items you need well before it comes to a point where you are "Out of Stock."

You can make it two people that you are truly sorry to have lost their business. And yes, I WILL have a good one!

Spencer

 

[shrap]

IMO, stating that they are no longer a customer and to "Have a good one!" PATHETIC!

Knowing Matt the way I do I firmly believe he did not mean that in a derogatory way what so ever. Matt very often ends our personal correspondence with "Have a good one". So dont read more into that than is really there.

 

[MGReptiles]

I have heard nothing but good things about Matt and his company. This statement alone negates every good thing I've heard. Someone, possibly a customer, states how much they respect you but gives you a suggestion as to how to improve your business and what do you do? You blow them off, quite sarcastically IMO, stating that they are no longer a customer and to "Have a good one!" PATHETIC!

The emails that you posted supported what Tim said. Though your post shows your replies first and Tim's emails second, it is obvious that your comments were just that, responses. You showed nothing that supported that you, as the business man, made the effort to keep your customer informed as to YOUR delay.

As a business, there is a thing called inventory. You know how much product you have and make some kind of predictions as to how much business you expect in the near and long distant future. Your order items you need well before it comes to a point where you are "Out of Stock."

You can make it two people that you are truly sorry to have lost their business. And yes, I WILL have a good one!

Spencer

One thing I dont do is disrespect anyone unless they truly deserve it. Sammy can buy form anyone and him and myself both know there is no disrespect in either of our posts. He chooses to not buy form me which is fine and I respect him for that and would still help him out in anyway humanly possible.. This is just an example of trying to breath life into somehting that does not exist.. Love ya Sammy!

 

[ravensgait]

Matt was going to call you last week to order some clips and covers glad I came up with some extras here.

A month is a bit long to wait for an order like this but I really really doubt that Matt had any intention of making you wait that long. Seems he did keep in contact though it looks like it could have been better. Matt's a good guy and even good guys have things beyond their control happen every now and then. Randy

 

[Griz]

Jeff's a good guy and even good guys have things beyond their control happen every now and then. Randy

Boy, ain't that the truth!

Griz

 

[ravensgait]

Changing my quote shame on ya Bob. Randy