I was at a show all weekend, which is why I did not know the animal was sold until afterwards. I did not "get her money anyway" I refunded it to her.
Actually, I didn't say "her" money, I said "the" money. I.e. that you got paid for an animal anyway, so why do you care that one person got misled/disappointed/lost wages waiting for a box and a snake that never arrived. What's it to you that she lost out,
you still got paid.
You are not understanding the point here.
Are you, singly, the ONLY person in your entire business who can take an animal off the site if it is sold? If an animal is sold in the shop, why can NO ONE ELSE mark it sold on the website? If an animal is sold on the website, why can NO ONE ELSE mark it sold in store?
I don't care if you are at a show. SOMEONE needs to take care of the shop and the sales, SOMEONE needs to mark inventory sold or remove it from the website. If you're at a show and are, obviously, incapable of doing these things, then you need to employ someone who can.
This is basic inventory upkeep. It isn't difficult. When Eyvonne called you and asked about the snake, did you take 5 minutes to call your shop and verify it hadn't be sold? If not, then WHY not? Once she paid for the animal, did you call the store and tell whoever was there "hey, I just sold #amelcornsnake003, you need to mark it out of inventory"? If not, then why not?
If you are oh so busy at a show that you can't do these things, then why do you not have an employee who can?
And this...
I even offered to buy you a pizza after you told me you weren't going to order from me ever again, so I really had no motivator to do that besides me trying to be helpful... But you're right, I guess some people are never happy.
This could have been yours but instead i'm eating it while replying to BOI threads. /shrug
...comes across as very immature and almost mocking of her discontent with the situation.
