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Inquiry MJC Serpents...

Mindy, you need to move on from this post. People will continue to reply and it's fine. You don't need to come back being defensive or upset. If someone asks a real question, answer it. If not, just leave it alone. The thread will eventually die. But every time you come back and complain about it will just get everyone talking again. Let it go. Continue to do the right thing and your reputation should improve. Coming back to complain does not help you at all.
 
Brand.

Your brand is your most valuable intangible asset. What do people think of, when they think of MJC Serpents?
You want people to have positive thoughts.

From time to time in any company, there are disasters which can translate into public relations disasters. Disasters that need to be handled quickly and thoroughly.
Around 30 years ago, the textbook, most famous brand challenge and recovery ever occurred when several people died after taking cyanide laced Tylenol capsules. Johnson and Johnson was faced with a massive task: how to handle the tragedy.
They chose to take a famously ethical path, working quickly and transparently, spending tens of millions getting Tylenol off the shelves, funding investigations, cooperating with groups, inviting the press to see their efforts. Instead of spending time covering up or making excuses, they went all out doing whatever they thought would protect consumers and whatever they thought would further the investigation.
It was a very, very expensive setback for them. But after it was over, they were not destroyed as a brand. Consumer confidence naturally took a plunge at the time, but as Johnson and Johnson made every move with their consumers and consumer safety in mind, a disaster which could have been the demise of the company slowly saw consumer confidence return.

Putting the customers first
Spending whatever it took
Transparent
Building trust after a disaster through hard work

They did not
Complain about how hard it was for them
Spend time talking about their expenses
Expect an immediate comeback

Sometimes, the lessons of the past can be valuable lessons.
If I were to advise anyone interested in the survival of the MJC Serpent brand,
I would suggest that ANY posts ANYWHERE by the brand be dissected carefully prior to the hitting of any 'submit reply' key.

EVERY post needs to do something for the consumer.

Put the customers first
Spend whatever it takes
Be Transparent
Build trust after this disaster through hard work

Do not
Complain about how hard it was for you
Spend time talking about expenses
Expect an immediate comeback

Many have shown a willingness to give a second chance here. That is not an entitlement, not is it a finish line for this thread. Quite the opposite, it is an invitation to rebuild your brand through hard work. Or not.

Choose.
 
Sad to say that I am not surprised at all by reading this. I hope the store thrives now with better people and better practices under their belt. :) Some good lessons are learned the hard way.
 
Andy messaged me about this back in February.
 

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Mindy Comeau is a fairly unusual name. I'm glad that all one has to do is search her name on the internet to find this thread, and that more and more people will read here, and come to their own conclusions.
There seems to be quite a number of critters who die in her care.
 
For people wondering what was in the video, it really wasn't anything. It was a Storeria in a rack system that comes shooting out of the tub. It falls 2-3 feet to the floor, she picks it up and it thrashes around a bit like they do, and comes back out on the lip. I wouldn't call it tormenting really, just a snake that pops out faster than you can catch it.
 
For people wondering what was in the video, it really wasn't anything. It was a Storeria in a rack system that comes shooting out of the tub. It falls 2-3 feet to the floor, she picks it up and it thrashes around a bit like they do, and comes back out on the lip. I wouldn't call it tormenting really, just a snake that pops out faster than you can catch it.

I also meant to write here that it's probably not worth going after her for, other than using questionable judgement in posting it online. Bigger battles to fight and bigger lessons to learn.

If she is in CT though, it is my understanding (through the CT DEEP website) that collecting native wildlife is against the law. It is probably pretty likely that this animal wasn't captive bred.
 
Not to mention that she gets another snake from the place that she got the IBD one from (as she stated earlier in this thread I believe) and this one also dies, on the way home, and its never mentioned here? Or did I miss something?

That was my point. I never saw that one mentioned previously so it made me wonder.

She has PM'd me asking for advice on treating an RI and the process of having a lung wash/culture done. I have no problem helping her as I want her to continue to learn, and don't want her animals suffering nor her going through the pain of loss. I just wish she would take to heart the other advice she has been given by so many in this hobby. She frustrates me because she IS a very intelligent young woman and would have SO much potential if she stopped letting her ego, stubbornness, and pride get in the way. :-/
 
I feed my boas every week. I have been doing it for years to both babies and adults. None of them have suffered organ failure as a result of weekly feeding. Where she got that information from is beyond me. Did she just make it up? Her animals died. She never got a necropsy on anything. all of a sudden she became a veterinarian and was able to diagnose a snake that was not in her possession?
 
Wow, I really had hope that she was going to turn herself around and get on the right path. She had so much promise if she put her ego behind her. Only so much we can do. :(
 
I live in CT, many native species are legal to keep here. There are limits on a few like the eastern hognose. I suspect most public land does forbid collecting. To be honest, there's not much in the stat worth collecting so I doubt they have much need to worry lol
 
CT state statute:

CONNECTICUT GEN. STAT. §26-55 - Permit for importing, introducing into state, possessing or liberating live fish, wild birds, wild mammals, reptiles, amphibians and invertebrates.

No person shall import or introduce into the state, or possess or liberate therein, any live fish, wild bird, wild mammal, reptile, amphibian or invertebrate unless such person has obtained a permit therefor from the commissioner provided nothing in this section shall be construed to require such permit for any primate species that weighs not more than fifty pounds at maturity that was imported or possessed in the state prior to October 1, 2003. Such permit may be issued at the discretion of the commissioner under such regulations as the commissioner may prescribe.

The penalty for possessing illegal wildlife without an approved permit per the above statute is a Class C Misdemeanor with a fine up to $1,000 plus removal and disposal of the illegal animal.
 
I can say that she has everyone who has posted in this thread blocked on FB. LOL
I only know this because we happened to be in the same FB group.
 
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