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Moonstruck Cages....Customer Service?

S

Sunshines2day

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Thought I'd post a more recent inquiry about Moonstruck Exotics cages. Most the info found by my search is a little outdated IMO.

I'm needing cages and think I'd like Moonstruck's best for my situation.

Mostly good stuff I've found about them, but a few recent negatives prompted me to ask.

I'm concerned about the timeliness in receiving the cages once they get their money.

Thank you all,

Linda Misch
 
Well this should help with your decision.....they've pretty much dropped off the face of the earth. I am bugged because I have a pile of their cages and love them. I want more but now they've disappeared.

-Yasser
 
Moonstruck - Another Dissatisfied Customer

Well I guess you've been lucky to have even received your cages
:(
I paid for mine back in June (four via Paypal) on the recommendation of a friend (I knew nothing of this Moonstruck company) and was promised delivery clear back in July. Now, I get no answers from e-mails to them or returns on phone calls to their answering service.

Talk about burning bridges in an industry !

Stephen Emerick
Napa Valley Snakes :(
 
cages

I have a recommendation that might be able to help you out. I have bought two cages from randies reptiles and have just recently received them within two weeks. The cages are of very good quality and are as durable as you can imagine.
 
I'd also recommend Randy's Reptiles cages too. I just got a stack of his cages and I LOVE THEM. I mailed my check on Sept 9th and received my cages on Sept 28th. He got my order SUPER FAST and kept in contact with me every step of the way. :)
 
Where do I find more info?

All I'm coming up with through the search is a webpage of links with no cages and some aquarium/reef supplies.

I'd like to check out the cages.

Thanks for the info,
Linda Misch
 
Linda,
Randy has a website. The URL is www.randysreptiles.com. He's got pictures of his cages. He's got some great cages and they're super strong. He's really good on the communication part too. :) BTW I sent you an email with the info too. :)
Take care,
Linda
 
I ordered a cage from Moonstruck in the middle of July and never received it. Throughout the entire process, they rarely ever returned emails or phonecalls, and finally they just stopped communicating with me all together. Since I was past the 30 day period allowed by paypal, I had to go through Visa to get my money back.

Based on my experience, I would STRONGLY reccomend never to use moonstruck exotics.
 
Does anyone Have the Physical Address of Moonstruck ?

If anyone has the physical address of Moonstruck, I'd appreciate your dropping me an e-mail or posting it here. I will need it for a report I'm filing, as my calls to Moonstruck continue to go unanswered and e-mails ignored... :(

Waiting for my cages since June !


Thanks, Stephen Emerick
Napa Valley Snakes
 
This is there address:

2125 SE Bluebird Street
Milwaukie, Oregon 97222

I to have been waiting 6 months for two cages.

Michael Yarish
 
Yea Im stil waiting for all of mine from 2003!!!!!!

We struck a deal for some cages and trades back in September 2003! I sent the animals first then paid cash before I got any cages. As of October 2004 Neil still owes me 5!! I received 10 cages between October 2003 and now two of which didnt come with turn buttons for the doors. Sorry Neil I know you had some troubles but had to post. Ill post back if I ever get my cages. I did notice one of the animals sold at kingsnake a couple months back.

Stuart Lichty
 
Thanks for all the feedback.

You all have told me exactly what I needed to know. I am not interested in sending them my money until they get their act straight.

Thanks,

Linda Misch
 
Dang Mike you have bad Luck !

Mike - Thanks for the address info. Stuart, a year for your cages ? Wow, you must have the patience of Jobe .. :(

Regardless of whether Neil and Lisa have had problems, communication is mandatory when you take money for a product and never supply it ! Ignoring e-mails and phone calls tells me they don't care about the deals they made, and don't intend to honor them !

Anyways, I will be filing charges tomorrow morning with both the California and Oregon authorities. I've given ample time for them to contact me via e-mail or by phone, so now I just consider that transaction to be another one of those deals where I took it in the shorts. At least filing charges should prevent them from accepting money from anyone else for non-existant cages.

Stephen Emerick
Napa Valley Snakes
 
Moonstruck Exotics

I just finished speaking with the Milwaukie, Oregon Police Department (503) 786- 7400, and was told that they do indeed have an internet fraud department, and that to investigate this situation with Neil and Lisa (of Moonstruck Exotics) they will need for myself, and for anyone else who has been stiffed (on paid for cages), to go to your local police department and file a complaint of which a copy will be forwarded to them (Milwaukie Department) for investigation. I'll be filing mine when I get off of work...

Stephen Emerick
Napa Valley Snakes
 
My bank gave my account a provisional credit based on a pending investigation that they will be conducting. So I don't know if I have grounds to file a police report still, but hopefully the investigator for my case will. Keep us posted on how things turn out, or if there is anything I can do to help.
 
Good thread guys. I should've been checking here more frequently. I'll simply give facts here. I ordered 5 4 foot cages early May of 2004 (based on a recommendation from a friend). I was told 3-4 weeks would be the time needed to fill the order. Well I got 4 of the 5 cages (they've been trickling in slowly from Late June through mid August. We are now going on 6 months and I'm still awaiting delivery of the last cage. I too have sent frequent emails and made several calls - Neil did call me back tonight but had to go and said he'd call me right back and I didn't hear back from him. We still have no resolution. I strongly agree that the responsibility is fully his to let his customers know what's going on and at the very least give us the chance to set a deadline delivery date or get a refund. Not a good experience to say the least - a real shame because the cages are nice.

Regards,
Tim Morris
 
Quick Update

Neil has contacted me (he called me tonight) and explained his situation. He has promised to rectify things and will either be shipping the cages or delivering a refund on the money received within two weeks. Also, I'd like to give a big thanks to a great guy for assisting on this, Mike Weitzman (Basically Boas) I owe you a beer there bud ! :)

Stephen Emerick
Napa Valley Snakes
 
avoid at all cost!

I had orderd a BLACK cage from them back in June 2004...took 3 months to get the cage and it was white....Neil sent an email saying he had an idea how to rectify the situation and then I never heard back....no answers to multiple emails or calls...it's been 8 months! It may sound petty, but now have one dorkey looking white cage on top of an enitre rack of black Boaphiles...stick with boaphilles! they are worth the wait....don't know what's up with Moonstruck, but thats no way to run a business...
 
I tried Moonstruck one time. I ordered a black 6' cage from them and requested that they put double locks on each door since I was to be housing venomous animals in them. It took about 5 weeks to get my cage. Before they shipped, they told me that the doors only had one lock and asked me to try t that and they would refund my $25 for the extra locks. I said that was fine. When I received it, I noticed a major crack in the caging (photo below). I contacted them with photos and they said they would send me a solvent to seal the crack. That never happened and I never got my $25 refunded to me either.

100_0001.jpg


The cages themselves are nice but don't support weight above very well. Even rubbermaid cages with snakes in them will warp the top. Needless to say, I would never deal with them again.
 
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