thegeckoteam
New member
Hi-
I just wanted to know if this was everybodys experience with UPS? Besides the billing problems, which I have worked out, but came from inexperience and got no help from UPS whatsoever even when I called and specifically asked for help, I'm having other problems this last week. I shipped a gecko from Bethlehem, PA to Sunnydale, NY (Queens). I would have delivered it personally but our car isn't running right, right now. The customer needed it on Saturday. Again, because of inexperience I only marked the Saturday delievery box on the Next Day air lable and dropped it off at the UPS store. I explained it was for Saturday delivery and pointed out the checked box. NO ONE told me I had to have the orange band on there. I tracked the package on Saturday and it showed having arrived in Maspeth, NY but not out for delivery. I called and they told me it was scheduled for Monday. My customer isn't home on Monday. They told me to call back late Sunday or early Monday to have the package returned to me, they couldn't handle it on Saturday. I called the 1-800#, they said they weren't open until 7:00 am Monday morning. I didn't find out until later in the week that if I called the tracking # (why would I do this as I can track on-line, I wasn't tracking a package?) that I could have talked to a live person. Again, inexperince, the message never said this, how was I suppose to know. I do now!! I called Monday morning and was told the package would be returned by the end of the day. Late in the day, no package. I called, oh, they are so sorry it will be there Tuesday by 10:30am. No package by 10:30. I called again, was told it would be there before the end of the day. I waited, no package, I called and yelled this time. I was told that I would surely have it the next day. I yelled some more. I then got a phone call back saying they found the package, opened it up and gave the (still alive) gecko some water. What they did actually was wet the paper towel down in his container and make him sit in it the rest of the way home. The package did arrive finally on Wednesday. Surprisingly enough the gecko was in really good shape, ate and everything. I called about the shipping charges and was told that the UPS store is not responsible to point out any errors on any packages and that the UPS stores are franchises(although the store employees claim they are owned and operated by UPS???) and UPS isn't responsible either. After yelling for over an hour I finally got my charges reimbursed. The customer still wanted a gecko. Now, armed with new knowledge I set out to try this again(Yes, I thought about waiting a week for the gecko's sake, but he was fine, fiesty, eating, so I didn't see a danger-I would have told the customer to wait or pick another but he was fine). I drop the package off at the UPS store (much closer than our local HUB) with the orange strip this time. I get up this morning to track this package and they are saying because of bad weather they routed the package through KY!!! Because of rain last night I didn't include a cold pack, not knowing it was going to go through KY. Again, inexperience.
That was my complaint....here's my question? How does everyone know when to include cold packs or not? I know if the temps go above 80 your suppose to. But, now I understand that we NEVER KNOW where the package is going, so how do you plan for something you have no control over? If anyone is interested, here is the tracking #-
J 170 897 1890
If I did something wrong, please be kind. I am learning and really, really trying to do the best I can here. I just can't believe the run around I'm getting with UPS. I'm going to set up an account with Fed Ex starting next week, but that takes time so I'm stuck with UPS in the meantime. I really thought these problems were isolated events, but I don't think anyone who works there know what they are doing. And the rep's on the phone can't do anything to help you, all they know how to do is say "I'm sorry". I also wanted to post this for anyone else out there who is as naive as I am so you don't make the same mistakes I've made. I'm almost afraid to ship anything at this point. Thanks for listening.
Frustrated in PA this Saturday morning!!!
I just wanted to know if this was everybodys experience with UPS? Besides the billing problems, which I have worked out, but came from inexperience and got no help from UPS whatsoever even when I called and specifically asked for help, I'm having other problems this last week. I shipped a gecko from Bethlehem, PA to Sunnydale, NY (Queens). I would have delivered it personally but our car isn't running right, right now. The customer needed it on Saturday. Again, because of inexperience I only marked the Saturday delievery box on the Next Day air lable and dropped it off at the UPS store. I explained it was for Saturday delivery and pointed out the checked box. NO ONE told me I had to have the orange band on there. I tracked the package on Saturday and it showed having arrived in Maspeth, NY but not out for delivery. I called and they told me it was scheduled for Monday. My customer isn't home on Monday. They told me to call back late Sunday or early Monday to have the package returned to me, they couldn't handle it on Saturday. I called the 1-800#, they said they weren't open until 7:00 am Monday morning. I didn't find out until later in the week that if I called the tracking # (why would I do this as I can track on-line, I wasn't tracking a package?) that I could have talked to a live person. Again, inexperince, the message never said this, how was I suppose to know. I do now!! I called Monday morning and was told the package would be returned by the end of the day. Late in the day, no package. I called, oh, they are so sorry it will be there Tuesday by 10:30am. No package by 10:30. I called again, was told it would be there before the end of the day. I waited, no package, I called and yelled this time. I was told that I would surely have it the next day. I yelled some more. I then got a phone call back saying they found the package, opened it up and gave the (still alive) gecko some water. What they did actually was wet the paper towel down in his container and make him sit in it the rest of the way home. The package did arrive finally on Wednesday. Surprisingly enough the gecko was in really good shape, ate and everything. I called about the shipping charges and was told that the UPS store is not responsible to point out any errors on any packages and that the UPS stores are franchises(although the store employees claim they are owned and operated by UPS???) and UPS isn't responsible either. After yelling for over an hour I finally got my charges reimbursed. The customer still wanted a gecko. Now, armed with new knowledge I set out to try this again(Yes, I thought about waiting a week for the gecko's sake, but he was fine, fiesty, eating, so I didn't see a danger-I would have told the customer to wait or pick another but he was fine). I drop the package off at the UPS store (much closer than our local HUB) with the orange strip this time. I get up this morning to track this package and they are saying because of bad weather they routed the package through KY!!! Because of rain last night I didn't include a cold pack, not knowing it was going to go through KY. Again, inexperience.
That was my complaint....here's my question? How does everyone know when to include cold packs or not? I know if the temps go above 80 your suppose to. But, now I understand that we NEVER KNOW where the package is going, so how do you plan for something you have no control over? If anyone is interested, here is the tracking #-
J 170 897 1890
If I did something wrong, please be kind. I am learning and really, really trying to do the best I can here. I just can't believe the run around I'm getting with UPS. I'm going to set up an account with Fed Ex starting next week, but that takes time so I'm stuck with UPS in the meantime. I really thought these problems were isolated events, but I don't think anyone who works there know what they are doing. And the rep's on the phone can't do anything to help you, all they know how to do is say "I'm sorry". I also wanted to post this for anyone else out there who is as naive as I am so you don't make the same mistakes I've made. I'm almost afraid to ship anything at this point. Thanks for listening.
Frustrated in PA this Saturday morning!!!
I'm learning.