I just ordered feeders (500 silkworms and 1000 superworms) from them. They were prompt in responding to my purchase and letting me know every step of the way in shipment which was beyond what would be necessary.
Unfortunately, the cold weather killed off a very large percentage of the superworms. I emailed them to report this and they offered to reship via overnight or credit me, whichever I prefered.
I told them they could do whichever they felt comfortable with doing, but they did not owe me shipping costs by any means, since the silkworms arrived in perfect condition and the superworms did not add to the shipping cost.
They are now planning to ship on tuesday (since monday is a holiday) for 8.50, and are throwing in a quantity of silkworms for the trouble.
Both parties involved here think this is more then fair, and I believe this is the way business should be done!
Mulberry Farms and Brian B. are good guys in my book!
Unfortunately, the cold weather killed off a very large percentage of the superworms. I emailed them to report this and they offered to reship via overnight or credit me, whichever I prefered.
I told them they could do whichever they felt comfortable with doing, but they did not owe me shipping costs by any means, since the silkworms arrived in perfect condition and the superworms did not add to the shipping cost.
They are now planning to ship on tuesday (since monday is a holiday) for 8.50, and are throwing in a quantity of silkworms for the trouble.
Both parties involved here think this is more then fair, and I believe this is the way business should be done!
Mulberry Farms and Brian B. are good guys in my book!