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My experience w/Rodent Pro

What I don't get is that it upsets you now about your orders not being right, but back when you received them, you weren't upset enough to just simply call them or email them? Why didn't you just do that? In times like that, you need to call or email until you reach someone and if the company is a good company, they will fix it and send you out what you should have received to begin with. If this was me in your situation, I would not have stopped pursuing the matter until my order was correct.

Even though I am not a Rodent Pro customer and perhaps never will be as I have been a Big Cheese customer since they started, I am sure that Rodent Pro would have taken care of things. Money doesn't grow on trees, so your orders that had huge mistakes in them should have been made public to them. It is all about good business from both the customer and the seller. Duh.
 
It is what it is..

Thats my story. I told the truth. I paid alot for delivery, not Grey Hound. I know what I ordered. They only sell 5 or 6 different rat sizes, you could blindfold someone, and they would still have a 20% chance of getting it correct. Maybe some feel the onus should be on the customer to get things correct...thats not the way things should work.

I told the facts. I know alot of "sellers" do not like anyone upsetting the apple cart - too bad.

I put the facts out there for ordinary, everyday, people that are looking to buy rats to see. My money went in the trash with the rats...life goes on. I will be calling the BIG CHEESE baby!!

Have a nice night and good luck with the pyramid guys.
 
I went in on an order with a friend of mine, he ordered a ton of stuff from them and I ordered 50 weanlings! This is only the second time I ordered frozen mice on line. The first time I ordered from another company and was more than pleased! The weanlings in this order came in packed great and frozen solid. A couple issues I had with this order was the sizes seemed to range from what could be compared to, two fuzzy mice put together to almost adult sized mice. The other issue, which I did not have with the other company was there was a lot of feces stuck to the mice and the last issue was several of the mice appeared to be whole but when totally thawed were in two pieces(cut in half). I bought from here wanting to see how they were and to save on shipping by going half's with my friend. Again there shipping and packaging were great, it was just the other few issues that will keep me looking elswhere next time.
 
I would like to understand why you are posting so hatefully to honest questions? If i was going to post something bad about anyone I would expect to be questioned and provide adequate documentation about what I was saying.. I would not expect to be taken at face value and when I was questioned would answer respectfully.. and I am still young apparently being older does not necessarily mean being wiser and politier for that matter... I hope whatever you decide to do or order from they can be perfect 100 percent of the time or they will probably be facing a post just like this one....I just do not understand the whole point of the post now but I guess you have done what you needed to ?!
 
zefdin said:
I put the facts out there for ordinary, everyday, people that are looking to buy rats to see. My money went in the trash with the rats...life goes on. I will be calling the BIG CHEESE baby!!

Have a nice night and good luck with the pyramid guys.
Click to expand...

I consider myself an ordinary, everyday kind of guy. This is how my order recently went.

Dennis Hultman said:
Well, I just recently received an order of 1000 pinks; small, medium and large mice and rats.
I didn’t have any problems with my order. The sizes look good. I received great follow-up by phone and email with my order and shipping was on time. It was good transaction.
Click to expand...

Mistakes happen sometimes.
If there had been a problem, I wouldn't have hesitated to pick up the phone to give Casey a call. I'm 100% sure he would have fixed any mistakes immediately. That's great service.

I can understand being frustrated if a order is wrong. I can't understand tarnishing someones name without first seeking an understanding to what may have went wrong.
 
This is nothing more than a buyer throwing a temper tantrum because there was a mistake in his order. All you had to do was make ONE phone call to get the order fixed. But no, you sure showed them by throwing the rats in the trash. Unbelievable suppossed adults act like this.
 
I have ordered from Rodent Pro as well. I had ordered large mice that seemed small, when I weighed them up the average weight was on the very lowest end of their specs for those mice. Even though they were technically within specs they decided to charge me the price of the mouse size down, which was very nice to do. Customer service was great. I am curious though as someone else posted why some of the mice are cut in half. Nothing is more disgusting then when you thaw out some mice and you pick one up to have it's guts hanging and practically cut in half. Anyone know why that is?
 
DThomas said:
This is nothing more than a buyer throwing a temper tantrum because there was a mistake in his order. All you had to do was make ONE phone call to get the order fixed.
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This cuts to the chase. A buyer who would rather spend more effort complaining, than spending some time on a solution.

BTW, I have had many orders from RodentPro. Never had a problem; always found their packing and shipping methods very professional.

If I did have a problem, I am confident they would make it right.
 
I don't understand why everyone wants to attack this guy. He has a right to tell his story. It doesn't appear that he is starting a rodent supply company and is just trying to bash the competition, it's just what happened when he placed two orders.

Rodent pro isn't perfect and I would imagine they would have not required the return of the thawed/incorrect product and would have sent replacements or given him a credit (probably the latter since they often run out of the correct size) but it was his choice not to deal with their supposed incompetence.

I also don't think it was too out of line to throw out some old and/or possibly unsafe product rather then give it to someone else that could have experienced problems with it.

I myself probably would have complained so I could get the needed product or been compensated but I don't always complain about everything little thing that goes wrong, sometimes I just buy from someone else, like he chose to do.
 
zefdin said:
I dont have time to return rats.
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zefdin said:
I shouldnt have to return rats - twice, to get what I paid for.
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zefdin said:
If people think I should have called & sent the stupid rats back, just to get what I originally paid for- fine.
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It looks like this is the reason why you didn't contact RodentPro. But RodentPro probably would have fixed the problem for you without making you send the rats back.
 
Xelda said:
RodentPro probably would have fixed the problem for you without making you send the rats back.
Click to expand...
There is no doubt of this. They would simply have replaced the order at no charge. That's the way they do business.

All that it would have taken was a phone call.
 
kbmxc said:
I don't understand why everyone wants to attack this guy. He has a right to tell his story.
Click to expand...

Why????? Are you serious?? We are questioning his whole story because it's not rational. With one phone call Casey would have resent his entire order! It would have taken less time to call Casey then it did to start this entire thread. How flipping pathetic.

I don't buy his story at all. I don't buy anything about this guy. His demeanor and answers all appear staged. He's throwing out references to RodentPro's competitor. It's all a bunch of bunk if you ask me.

Trust me Zefdin, the only person looking incompetent is you.

Griz
 
Yada...Yada..

I will be ordering my rats from someone else in the next month or so and I will report back on the next supplier. If the order is all screwed up like the one from Rodent Pro, I will let people know so they can avoid the headache.

I know all the "sellers" on here get their tighty whities all bunched up when you critique the "good ole boys" club, but thats too bad... The truth is unpleasant sometimes...

Actually its kinda funny and keeps the post alive so everyday buyers can judge for themselves, with all the information available, where the buy rats...

Also, the guy who mentioned the feces on the rats and that they are all cut in half from Rodent Pro is exactly correct. Why the heck are the back half of many of the rats half chopped off? They must use some kind of machine to process them and this chops them up?
 
zefdin said:
I know all the "sellers" on here get their tighty whities all bunched up when you critique the "good ole boys" club, but thats too bad... The truth is unpleasant sometimes...

Actually its kinda funny and keeps the post alive so everyday buyers can judge for themselves, with all the information available, where the buy rats...
Click to expand...

Nope, nothing in a bunch here as I prefer boxers. What people don't like is ignorant individuals like yourself who prefer to pass the buck onto the retailer instead of taking a little bit of initiative and contacting them first. Had you made contact with them first, I am 100% confident they would have made it right.

To be blunt, I don't buy any of your story. At this point, I don't believe your locale let alone that you're a buyer from Rodentpro. Even if 1% of what you say is true, the only thing your post does is show people that you are completely void of common sense and that one should use EXTREME caution when dealing with you. If you're willing to start a bad guy thread over someone who you never allowed the opportunity to correct any errors, then God only knows what you'll pull next.

Griz
 
I'm sorry - but it ridiculous to post such a thread when you did not even let them know there was a problem to give them a chance to correct it. That combined with a fake location make me suspect of something very fishy. I probably shouldn't be so suspicious, but ...

Where I come from, if a business makes a mistake you have two options.
1) - Notify the business of the mistake and give them opportunity to make it right
2) - Do nothing.

If you choose option 2 then IMHO you do not have a right to complain as you did not give them an opportunity to make things right. Most businesses want to make things right when they screw up, even if doing so requires they take a loss on the deal. You are not obligated to give them the opportunity to make things right, but if you don't, then you really have no valid basis for a complaint about them.

Does that make sense to you?
 
You know post like these would be entertaining if peoples livlihood's werent on the line(not that this is going to make rodent pro lose business from respectable people). It is not fair to complain about someones service when you havent seen what kind of service they would offer you. Now I agree totally it is your choice whether you contact them or not, however to post the thread you did is 100% wrong, period. Now if you do indeed live in CT, there would have been plenty of people to take those rats from you, heck I would have and I would have paid you for them. I can always use rats of anysize, anytime. It also seems that there is no point in posting in response to you as you feel you are 100% percent right, and it seems you would do the same thing over again. The only way a company can fix a problem is if they are aware of it. Now had you saw a thread on here about rodent pro and posted that you ordered from them, didnt get what you ordered either time, but cut your losses and did not contact them fine, that would be fair. Thats honest, up front and reasonable, but to start a new thread (with no proof I might add) bashing someones good name, and on top of that throwing out a rivals name, it seems that there may be some alterior motives. I may be wrong, but if you had the ability to step back and look at this from an objective view point you would see that your tactics were not only inappropriate, but unneccesary. In the future at the very least I hope you learn to put in minimal efforts as an email (it would have taken less time to send an email than to post and respond to this thread) and try to work things out first, then complain. You can't even use the frequent excuse of being caught up in the moment as you had months to think about this before posting. I am ashamed that good businesses have to deal with folks like yourself. I hope in the future you will try to be more careful with the way you throw around information on people/businesses, as everything you say reflects back on yourself, think about that. Take care all, Dan M.
 
Yada...Yada..

I relayed a true life experience with two purchases. I chose not to be bothered with calling and pleadiing for them to get my order right (two times), and returning items or credits whatever thats my business.

I relayed my experience for others to judge for themselves...

It seems like the people getting their undies all bunched up seem to know this Kasey at Rodent Pro on a first name basis. Maybe if you guys are buddies you get what you paid for, and someone like myself or other everyday average people get the leftovers, or whatever they choose to throw in the box..

Too bad if you dont like it...

Also, here is my invoice from the second batch with no dry ice that was half thawed when I got it a day late...but I'm lying right?
 

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zefdin said:
Also, here is my invoice from the second batch with no dry ice that was half thawed when I got it a day late...but I'm lying right?
Click to expand...
It's hard to know since you blacked out the dates and the delivery zip code.

If it was shipped via common carrier then delivery date is guaranteed. If Greyhound was used they do not guarantee a date because they cannot. So how was it shipped and what was the tracking number? Then we'll know if you're truthful. If you have nothing to hide, go ahead and post it.

I am curious though why you felt the need to cover the order date and the shipped date. Do they not correspond with your story? Clearly the invoice total does not correspond with what you claimed ("$200 - $300 dollars"). That order was $116.60 without shipping.

Making a call and saying you are dissatisfied with what you received is not the same as "pleading". Clearly, if your story is true, you had a legitimate gripe. But coming here without trying to at least give them a chance to right a wrong that they don't even know about is simply pathetic.
 
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