• Responding to email notices you receive.
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    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

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    Posted 08/15/2025
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    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

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    Addendum: 01/10/2026
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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

N.E.R.D.

I've only just recently made my first internet order for a live animal (from Jim of Hiss 'N' Things).  All of my initial correspondence was done via email, for both his records and mine.  The deal was negotiated and my questions answered via email.  I didn't call the Jim until it was time to provide my card number and arrange shipping.  I had already emailed the address so that there was no confusion on spelling or how the address should read.  I got every question answered by Jim at his convenience via email.  He was always polite, always informative and very patient (I am very picky about my animals and asked a number of questions).  

Customer service is paramount in my book.  I don't expect to be treated as a hinderance or a bother just as I don't treat my own clients as such.  If a person wants the business, they need to be willing to provide the service.  Not all of us out here are buying high end animals, however, the level of customer service should be the same regardless of the animals' value or the nature of your business.  If you as a seller are so overwhelmed that you cannot provide decent service, then you need to hire someone to help you or learn to manage your time better.  After all, your clientele are what either make or break you as a business.
 
Wow...a lot of this stuff seems fairly mild, compared to the good old days of dealer rudeness (20-25 yrs ago+)...here's a few of my experiences back then:

-Importer/dealer's store: told I would be sued very nastily in my face (screaming) for handing my friend 10$ in the parking lot for 20 small rats(dealer didn't even sell rats), after I bought $1000 worth of snakes 10 minutes ago from him.
-Another Importer/dealer's store: I asked to get paid, very nicely, or some payment for consigned snakes from 4 months ago-told me he would give me $10 gas money home, laughing, he(and partner) also made sexual comments about my wife as we left.
-Yet another Importer/dealer's store: Bought a pair -advertised as (1.1)-of pythons, arrived as 2 males. Confronted dealer and was told, "look up pair in the dictionary, it's defined as "2", and that's what you got, so try and sue me!

These are 3 cases from 3 different places, 2 of which are out of business. This doesn't justify today's behavior, I just mostly posted it for entertainment's sake--but I'll bet those of you who have been buying for 20+ can verify as to how bad it used to be everywhere!--KS
<img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/tounge.gif" border="0" valign="absmiddle" alt=':p'>
 
"2 of which are out of business"

Anyone that runs into "minor" customer service annoyances from my establishment PLEASE post here so we can fix them and stay away from becoming like the 2 above mentioned businesses. I'd rather deal with all the minor things before they become the major things that you had 20+ years ago.

As the herp hobby gets more of a following with mainstream Joe Public the customer service will also need to become more mainstream.

Kerry you have way more forgiveness than I ever would <img src="http://www.faunaclassifieds.com/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'>
 
I really dont know anything about Kevind customer service or attitude, either excellent or bad  to customers.
What I DO KNOW is that they breed and produce HYBRIDS.
Enough said for me.


                                  Fred Albury
                            (Aztec Reptiles U.S.A.)
 
i have have called nerd to purchase a female het albino retic from them ,kevin answered the phone and i told him that i wanted a female het albino retic if it still available,kevin told me i beleive it still is and to hold on he will transfer my call to the person that handles shiping out the snakes. well i did gt the female retic and she arrived in perfect health and packed correctly for shipping. when i recieved her i opened the box ,took her out of the bag and looked her over and sexed her to make sure she was a she and not a he.i called nerd to let them know the female retic arrived alive and in perfect health ,kevin answed the phone and i told him the retic arrived and everything was great,i asked kevin if he knew when the female retic was last fed and he said she was fed a week before she was shipped out to me and was ready to be fed but i should give her a week to settle in before feeding her and that she was eating rat pups live and after she settles in to feed her and let him know if she refuses to eat.well a week laster i fed her a live rat pup and she was on the rat pup so fast i almost got bit . kevin was nice on the phone and seems like a really nice guy maybe you caught kevin at a bad time,from what i hear about kevin he is on the go nonstop 24 -7 with his business and breeding and not to mention his overhead he has to be lacking sleep .
 
as per the instructions of admins on this site you should always use pervious threads on a person instead of starting a new thread if everyone started a new thread then there might be 12 different threads on 1 person/company so the poster on the 8-20-08 did the right thing he seacrhed NERDS name and posted where he was supposed to good job no onto my post on Kevin of NERD he and his staff are awesome and i wouldnt hesitate buying from them again as all i got this time was his ball python book lol although he may soon come out with a new one and i probably will not have finished this one lol
 
Not that anyone cares, but I felt compelled to share! :rofl:

Personally, I am not looking for a friend *if I find some, that's good, but the people that I buy from do not need to be friends with me.* :rofl: They just need to be polite, and from what I have read, it doesn't appear that Kevin is being actively "rude."

I need in this order:

Prompt replies to my emails (I don't use phones, if I can avoid them), I like having a record of what was said by who, when.)

Prompt shipment of my purchase (I hate paying and then having to wait weeks for my purchase. I wish people wouldn't put their animals up until they are ready to go). When someone has my money, I want my animal.

Animal arrives is the one purchased and is packed properly; it has no external or internal parasites and has no imperfections (bites).

That's what I need and that constitues good customer service to me.

I do not call people with questions unless the animal that I want is not listed..and then I would still send an e-mail to inquire if they had the animal that I was seeking. My research is done before hand, I usually know what I am trying to achieve with the animal that I want.

The only question that I would have is, "HOW SOON CAN YOU SHIP?" People that have done business with me, already know I have the money and I am not in the mood to waste any time chit chatting either. So, if I come to a table (not busy) and I don't get prompt service, I just move on. (there are some people that I do spend a bit of time talking to...just a hello how are you? I know that the majority of the people at shows and with businesses to run are short of time and everyone should have their money in hand and ready to buy..if I just want to sightsee, I can browse the website, there are plenty of pics there. :rofl: However, if my needs (above) are met..it's all good! :yesnod:

This is not how I personally conduct business, I am very friendly with my customers and available by IM if they have questions about their animal. :yesnod: However, I do make allowances for the personality variations. Everyone doesn't go around "gladhanding."

(ducks)
 
I have known Kevin for a long time and I like Kevin, but I will never buy from him. On several occasions over the past 5 years at several shows I attempted to spend anywhere from $2500-10,000 a time in cash with Kevin on ball pythons and every time he made me feel like a small time piece of S*** telling me that if he had time after he dealt with other bigger spenders he would get to me or in the case of the white plains NY show, he was sitting on an empty table next to his with no customers anywhere in his isle and when I tried to buy from him he said to me "Hey Evan, I just can't right now. Maybe later." I would not ever give anyone that acts the way he does a dime. I will still say hello to him at shows when he comes by the table but that is about it.
 
My experience with Kevin has been good, both through e-mails (which he was prompt to answer) and in person at shows.

Best
 
evansnakes said:
I have known Kevin for a long time and I like Kevin, but I will never buy from him. On several occasions over the past 5 years at several shows I attempted to spend anywhere from $2500-10,000 a time in cash with Kevin on ball pythons and every time he made me feel like a small time piece of S*** telling me that if he had time after he dealt with other bigger spenders he would get to me or in the case of the white plains NY show, he was sitting on an empty table next to his with no customers anywhere in his isle and when I tried to buy from him he said to me "Hey Evan, I just can't right now. Maybe later." I would not ever give anyone that acts the way he does a dime. I will still say hello to him at shows when he comes by the table but that is about it.
Click to expand...

Evan, Kevin LOVES his animals.. Thats why he is the way he is! You'll never see him post an ad on ks. The way YOU and alot of other people do trying to get rid of stuff. If NERD posts an ad It's because they CAN get rid of stuff. Kevin and Kara ROCK!!
 
jasballs said:
Evan, Kevin LOVES his animals.. Thats why he is the way he is! You'll never see him post an ad on ks. The way YOU and alot of other people do trying to get rid of stuff. If NERD posts an ad It's because they CAN get rid of stuff. Kevin and Kara ROCK!!
Click to expand...
you say this here but you said this in the jennifer harrison thread
jasballs said:
OK! BHB, Had something like this. I saw it with your albino. and Joes pastel. Didnt kill off your stuff cause neither of you had anything then. Ralphs lost animals he got from bhb also I bet?? I've even heard NERD had something. But, I'm pretty sure that was all Bullcrap lol!
Click to expand...
why would you bring up their name into something like that if you think they rock?
 
reagorfu said:
you say this here but you said this in the jennifer harrison thread
why would you bring up their name into something like that if you think they rock?
Click to expand...

Can you read? Bullcrap!! Sorry your not in the know lol. You should hear the rumors about you!!
 
"Evan, Kevin LOVES his animals.. Thats why he is the way he is! You'll never see him post an ad on ks. The way YOU and alot of other people do trying to get rid of stuff. If NERD posts an ad It's because they CAN get rid of stuff. Kevin and Kara ROCK!!"

John, apparently you are not very intelligent from your posts so I will spell this out for you very slowly, I like snakes or I would not work with them for 20 years now, BUT, and this you need to follow closely John, I breed snakes, to sell their babies, to make money, to pay my bills. Did that clear things up for you?

Kevin posts on kingsnake all the time. Kevin goes to shows all over the country. Kevin wholesales animals all the time. In fact, when he blew me off at Tinley Park last year it was because he was needing to get money from selling bulk wholesale animals to a dealer from Europe. I do not know why you would stand up for him in such a lousy way that would make him look worse. He does not need your help and I am pretty sure nobody else would want it. Kevin needs money just like everyone else. You don't think he has bills to pay and overhead with his shop? Are you joking?
 
jasballs said:
Can you read? Bullcrap!! Sorry your not in the know lol. You should hear the rumors about you!!
Click to expand...
you sound like a 12 year old girl in this post. LMAO!!! :rofl:
 
evansnakes said:
"Evan, Kevin LOVES his animals.. Thats why he is the way he is! You'll never see him post an ad on ks. The way YOU and alot of other people do trying to get rid of stuff. If NERD posts an ad It's because they CAN get rid of stuff. Kevin and Kara ROCK!!"

John, apparently you are not very intelligent from your posts so I will spell this out for you very slowly, I like snakes or I would not work with them for 20 years now, BUT, and this you need to follow closely John, I breed snakes, to sell their babies, to make money, to pay my bills. Did that clear things up for you?

Kevin posts on kingsnake all the time. Kevin goes to shows all over the country. Kevin wholesales animals all the time. In fact, when he blew me off at Tinley Park last year it was because he was needing to get money from selling bulk wholesale animals to a dealer from Europe. I do not know why you would stand up for him in such a lousy way that would make him look worse. He does not need your help and I am pretty sure nobody else would want it. Kevin needs money just like everyone else. You don't think he has bills to pay and overhead with his shop? Are you joking?
Click to expand...

Then Maybe he just hates you? Think about that Evan! LMFAO!
 
evansnakes said:
"Evan, Kevin LOVES his animals.. Thats why he is the way he is! You'll never see him post an ad on ks. The way YOU and alot of other people do trying to get rid of stuff. If NERD posts an ad It's because they CAN get rid of stuff. Kevin and Kara ROCK!!"

John, apparently you are not very intelligent from your posts so I will spell this out for you very slowly, I like snakes or I would not work with them for 20 years now, BUT, and this you need to follow closely John, I breed snakes, to sell their babies, to make money, to pay my bills. Did that clear things up for you?

Kevin posts on kingsnake all the time. Kevin goes to shows all over the country. Kevin wholesales animals all the time. In fact, when he blew me off at Tinley Park last year it was because he was needing to get money from selling bulk wholesale animals to a dealer from Europe. I do not know why you would stand up for him in such a lousy way that would make him look worse. He does not need your help and I am pretty sure nobody else would want it. Kevin needs money just like everyone else. You don't think he has bills to pay and overhead with his shop? Are you joking?
Click to expand...
I am so sorry that happened to you, Evan. I did purchase from NERD at Tinley last year, although Kevin wasn't there to make the sale, I dealt with Andy (nice guy!). Kevin did show up while we were finalizing the deal (It was during set-up Friday night and I KNOW he was very busy) and he did run my card through. It wasn't a big sale for them probably, but it was the most money I ever spent on two snakes- LOL! ($6G)

Kevin and Kara were both there when I picked up my animals after the show on Sunday, however, and even though I'm not a big deal in the reptile world they made me feel like I was a VIP customer.

I can only hope your purchases go smoother from now on as you're pretty special too!
 
anyone listen to reptile radio w/ nerd and bhb

just listen to the show. listen to how he answers questions, i will never buy a ball python from nerd, and im sure he doesnt care cause i only buy hets and lower end morphs (just bought a 07' 66% het pied female from bhb) and if he was the only person allowed to sell ball pythons on earth i would take up sewing sweaters for gerbils for a hobby before id ever buy from nerd. brian @ bhb however is the MAN!!
 
I was at NERD about a year and half ago. I bought a female jungle carpet python then. Now I'm not gonna claim he knows me or would remember my name (lol) but Kevin and Kara I met them both and would never think twice before buying from them both again. It was a non expensive snake but they treated me like I was spending thousands there. Very nice people Very nice store :thumbsup:

JOHN
 
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