DollysMom
Certified lurker
Last week on Monday I ordered a 36" stackable cage with light from http://www.npicages.com/ The order was processed right away and I received it on Friday. I'm very pleased with the cage.
I did have one small problem where a portion of the outer screen only on the light vent was not secured by epoxy, and I emailed with a picture within hours of receiving my order on Friday night for a fix. I knew they were closed over the weekend, but I wanted my email to be timely.
On Monday morning (today), I got a reply from Mitchell at 7:39 AM my time. Obviously, it was answered just as soon as it was seen at the start of the work week. I received an apology for the inconvenience, a thanks for my business and a satisfactory fix.
From fast shipping to the quick resolution of the small problem, I'm very happy and positively impressed by the whole experience.
I did have one small problem where a portion of the outer screen only on the light vent was not secured by epoxy, and I emailed with a picture within hours of receiving my order on Friday night for a fix. I knew they were closed over the weekend, but I wanted my email to be timely.
On Monday morning (today), I got a reply from Mitchell at 7:39 AM my time. Obviously, it was answered just as soon as it was seen at the start of the work week. I received an apology for the inconvenience, a thanks for my business and a satisfactory fix.
From fast shipping to the quick resolution of the small problem, I'm very happy and positively impressed by the whole experience.