Paul Moody aka Simply Snakes - Sent different snake and won't refund money.

[simplysnakes]

Honest Mistake

First off - We do accept PayPal and always have, however we told him that we prefer not to take Paypal at this time because there have been some problems with Paypal and its security recently. We also accept money orders and cashiers checks. We don't accept personal checks.

Second - Paul informed him to ship the snake back and we would ship the other pictured. If the animals morph name is questionable, it is simply what I was told the morph was by the breeder I purchased the originals from. Now that breeder has changed his mind and refers to them as nice pastel ghosts.

Third - The snake in question was purchased a while ago- we were asked to hold the snake here until there weather had cleared up. So we held the snake and feed the snake until late February, something that most dealers/breeders are not accustomed to. When you purchase the snake it is then shipped the next day. Did we charge extra for the time that we kept it and cared for it? No. It was an honest mistake made. When Paul talked to him, he thought he had sold the sibling. There is no fraud here. There was no misrepresentation as well. Just an honest mistake that we tried to make right.

Fourth - You are the first to complain about our shipping, There was nothing wrong in the shipping or the package for the size snake you received and the snake was well cushioned. Temperatures were not cold enough to require a heat pack. We were sent an email from Anthony that stated to ship the snake and that their low temps would be in the 50's. We have received healthy animals that thrived for years after being shipped in the same manner. And there are allot of top breeders who I can name that ship this way.

Fifth - We have been in this hobby for over 10 years. The people who know me and Paul - know that we are honest and good people. They also know that we are not in this hobby to fraud anyone or misrepresent our animals. Otherwise wouldn't there be a bunch of bad guy posts on here about us? There has been only one complaint made against us in 10 years. Doesn't that speak for itself! I don't think it is fair of others to judge a person for whom they don't know and on someone else's opinion and story without hearing the entire story by both sides. There is always two sides to a story. We were just notified of this post today from a friend. Time is not spent on this website searching it's contents.

Sixth- Anthony complained about the size of our 2006 snake, basically questioning that it is a 2006. He stated that he had received other 2006 babies that don't compare to the size of ours. (ours is bigger) Paul informed him that we feed our animals very well and it is possible to grow that size with proper feedings. The ad clearly said the age and the size of the snake. If this was a problem why didn't he say then. Paul told Anthony he should be upset with the other snakes he got that were so much smaller then ours.

Sincerely,
Beth Moody
Simply Snakes

 

[simplysnakes]

See this?

INQUIRY: [email protected] aka Simply Snakes on Kingsnake?
MouhotiiFan

 

[John E Dove]

Not entirely accurate I am afraid

Fourth - You are the first to complain about our shipping, There was nothing wrong in the shipping or the package for the size snake you received and the snake was well cushioned. Temperatures were not cold enough to require a heat pack. We were sent an email from Anthony that stated to ship the snake and that their low temps would be in the 50's. We have received healthy animals that thrived for years after being shipped in the same manner. And there are allot of top breeders who I can name that ship this way.

It would seem that this is not the first time your shipping has been called into question on the BOI.
http://www.faunaclassifieds.com/forums/showthread.php?t=46938&page=2&pp=5&highlight=Paul+Moody

John E Dove

 

[Wilomn]

beth/paul, whomever I am addressing, since it was indeed your mistake, are you going to now, since you have admitted it was YOUR mistake, going to cover shipping expenses to get the snake you MISTAKENLY shipped back to you and to get the snake you SHOULD have shipped to the buyer?

I don't see why he should be on the hook for your mistakes.

 

[SPJ]

Third - The snake in question was purchased a while ago- we were asked to hold the snake here until there weather had cleared up. So we held the snake and feed the snake until late February, something that most dealers/breeders are not accustomed to. When you purchase the snake it is then shipped the next day.

Any seller who cares about the well being of the animal will hold the snake until it is OK to ship with no additional charge to the customer.

Fourth - You are the first to complain about our shipping, There was nothing wrong in the shipping or the package for the size snake you received and the snake was well cushioned. Temperatures were not cold enough to require a heat pack. We were sent an email from Anthony that stated to ship the snake and that their low temps would be in the 50's. We have received healthy animals that thrived for years after being shipped in the same manner. And there are allot of top breeders who I can name that ship this way.

Your shipping method is pathetic. That should have been an insulated box AND you should have used a heat pack. It is TOO COLD to ship without a heat pack right now.


You need to refund his money for the shipping of the wrong snake and pay the cost of him shipping this animal back to you and for you to ship the correct snake to him.

 

[Cat_72]

And there are allot of top breeders who I can name that ship this way.

Please, do tell which ones, so I know not to buy from them.

I have NEVER received a snake shipped in that manner, even when weather is temperate enough to not use a heat/cold pack. And I have NEVER had a breeder refuse to wait and hold a snake until the weather is safer for shipping. If they did, that would tell me that they care more about the money than the animal's welfare, and I would spend my money elsewhere.

So we held the snake and feed the snake until late February, something that most dealers/breeders are not accustomed to.

As a matter of fact, I have 3 different snakes on hold with breeders/dealers right now, pending warmer weather and the arrival of some new caging. None of them had any qualms whatsoever about holding the animals. In fact, one told me before I even asked that he would rather wait for better weather. Weird, huh?

 

[TripleMoonsExotic]

That first picture looks really familiar to me. I might have seen it before, and not from someone called "Simply Snakes." I'm going to sniff around elsewhere for the photo.

I do agree with everyone else, that shipping is awful. I couldn't imagine shipping any of my animals to a customer that way. Paul, please name one top breeder who ships in that manner, I'd be very interested in knowing whose name you'll pull.

I also do not think "I was told the morph was by the breeder I purchased the originals from" is an excuse for misrepresenting an animal. Do not sell it if you do not know what it is.

The snake is simply an Anery Motley aka Pastel Motley...worth about $100 on a good day.

O and Anthony, a Pastel Motley is a Hypo Anery Motley.

 

[TripleMoonsExotic]

I now know where I've seen it before...Right where I thought it was:

http://www.cornsnakes.com/forums/showthread.php?t=46764&highlight=pastel+motley

However, that was you, Anthony posting the picture. *lol*

 

[ajc]

First off - We do accept PayPal and always have, however we told him that we prefer not to take Paypal at this time because there have been some problems with Paypal and its security recently. We also accept money orders and cashiers checks. We don't accept personal checks.

Second - Paul informed him to ship the snake back and we would ship the other pictured. If the animals morph name is questionable, it is simply what I was told the morph was by the breeder I purchased the originals from. Now that breeder has changed his mind and refers to them as nice pastel ghosts.

Third - The snake in question was purchased a while ago- we were asked to hold the snake here until there weather had cleared up. So we held the snake and feed the snake until late February, something that most dealers/breeders are not accustomed to. When you purchase the snake it is then shipped the next day. Did we charge extra for the time that we kept it and cared for it? No. It was an honest mistake made. When Paul talked to him, he thought he had sold the sibling. There is no fraud here. There was no misrepresentation as well. Just an honest mistake that we tried to make right.

Fourth - You are the first to complain about our shipping, There was nothing wrong in the shipping or the package for the size snake you received and the snake was well cushioned. Temperatures were not cold enough to require a heat pack. We were sent an email from Anthony that stated to ship the snake and that their low temps would be in the 50's. We have received healthy animals that thrived for years after being shipped in the same manner. And there are allot of top breeders who I can name that ship this way.

Fifth - We have been in this hobby for over 10 years. The people who know me and Paul - know that we are honest and good people. They also know that we are not in this hobby to fraud anyone or misrepresent our animals. Otherwise wouldn't there be a bunch of bad guy posts on here about us? There has been only one complaint made against us in 10 years. Doesn't that speak for itself! I don't think it is fair of others to judge a person for whom they don't know and on someone else's opinion and story without hearing the entire story by both sides. There is always two sides to a story. We were just notified of this post today from a friend. Time is not spent on this website searching it's contents.

Sixth- Anthony complained about the size of our 2006 snake, basically questioning that it is a 2006. He stated that he had received other 2006 babies that don't compare to the size of ours. (ours is bigger) Paul informed him that we feed our animals very well and it is possible to grow that size with proper feedings. The ad clearly said the age and the size of the snake. If this was a problem why didn't he say then. Paul told Anthony he should be upset with the other snakes he got that were so much smaller then ours.

Sincerely,
Beth Moody
Simply Snakes

Paul never received any email stating it would be in the 50's at night. They also shipped the snake to the wrong address, but I didn't bring that up before because I didn't feel it was pertinent to the problem at hand.

Paul also never admitted to anything being an honest mistake. He tried to turn it around on me and tell me that it was "comical that someone could be so picky". This is why he refused to ship the snake back at his expense.

My partner Gary (not I) made a comment to Paul about the size of the snake. This snake is 28" long and is supposedly a 2006 cornsnake that has been brumated. I don't buy it, but I didn't bring it up because it doesn't even matter...we already know we're dealing with dishonest people.

Bottom line...
They shipped a different animal than they listed in their ad, they've been completely rude to us, they did a poor job of packing and shipping the animal and like any "bad guy", all they can come up with is a bunch of poor excuses and stories that don't add up.

 

[densnake1]

John, you brought up the old post before I could get back here. As far as holding snakes and feeding them until the weather is right, I don't personally know anyone who charges extra. I have four waiting to ship at the moment. Please state the names of the BIG breeders who ship this way so I can put them on my "stay away list " beside Paul and Beth's name. I'm pretty sure an insulated box and a heat pad cost appx. $6, if its too much money make the buyer pay a box fee. I wouldn't, but who am I. Also who was the snake shipped thru? Fed-Ex wouldn't approve shipping that way.
Dennis Cook

 

[SPJ]

Also who was the snake shipped thru? Fed-Ex wouldn't approve shipping that way.
Dennis Cook

Good point. I use boxes from Superior Enterprises that have 3/4 inch insulation. Fed Ex tests boxes and require they be insulated to get the waiver.

Is Simply Snakes allowed to ship snakes? The current packaging methods they use would not be acceptable to be allowed to ship using Fed Ex.

 

[densnake1]

Steve, I use the same boxes. Fed-Ex has you send a box to their testing dept and they accept or deny the box. It doesn't cost a thing, just a week or two for the answer.
Dennis Cook

 

[SPJ]

Steve, I use the same boxes. Fed-Ex has you send a box to their testing dept and they accept or deny the box. It doesn't cost a thing, just a week or two for the answer.
Dennis Cook

Exactly. Just put the test box inside another box and use the account they tell you to and there is no charge for the testing.
If the box passes, you're all set. If not (which would be the outcome of the box Simply Snakes used) they will not give you the waiver.

I use new boxes, new snake bags/containers, and heat packs and never tack on an additional charge. It's part of the cost of doing business just like not charging the buyer the paypal fee. ANY seller that asks me to add on the paypal fee for a purchase automatically lost the sale.

 

[LotsaPetsGarfHt]

any seller that asks....

you to add on the paypal fee, should be reported to paypal, it is against their TOS.

 

[NeoScales]

I don't see why he should be on the hook for your mistakes.

Really, isn't that the core issue here. A customer was kind enough to give you their business. Then you proceed to send them a different snake than you advertised, ship it poorly (by any standard), and then you come here with excuses and elude to the idea that it's the customer who the problem now.

So doing business with you works like this:

First: You place ad with a good looking snake.
Second: Customer buys that snake.
Third: You ship a different snake that looks nothing like the ad.
Forth: Customer wants the correct snake or money back.
Fifth: You won't provide a refund and you want the customer to pay to correct your "honest mistake".

Everything wrong with this deal started and ended with "Simply Snakes". They profess those mistakes to be honest ones. Of course they won't take the financial responsibility (i.e. pay the shipping cost to correct their mistake) to make it right - that's the most shady looking "honest mistake" I've seen.

 

[Wilomn]

Randy, it's more than just shady, it's borderline criminal. The old bait and switch.

IF moody cares about his reputation at all, IF he cares about doing things the right way, IF he wants business from readers here, he REALLY should cover ALL shipping costs to get the proper snake to his customer.

It's the ONLY way to make this right. IF he doesn't do all that, he's just a scammer that got busted.

Hey Tony, I haven't been over to Cornsnakes.com for a while but if you haven't started a thread about this deal over there as yet, you should.

 

[Roy Munson]

Hey Tony, I haven't been over to Cornsnakes.com for a while but if you haven't started a thread about this deal over there as yet, you should.

I'm not sure if that's such a great idea. Rich frowns on B.O.I. type threads over there. Just an f.y.i....

 

[Aries54]

Actually, none of this shocks me about him. I can't remember who the person's name was, but a while back at a show in SC, I remember hearing someone talk pretty poorly about him. I'm just glad that another scammer has been exposed.

 

[Dennis Hultman]

Beth and Paul, I’m not going to call you scammers, I just want to make a suggestion to the both of you. I’m just going to bring up this quote.

Post titled-

Honest Mistake

There is no fraud here. There was no misrepresentation as well. Just an honest mistake that we tried to make right

Let’s just give the benefit-of-doubt here and state that you made a mistake. Take the situation by the horns and get him the right snake without hesitation. If that were done in the first place, there probably wouldn’t be a bad guy post here. Set aside the comments on your shipping practices for now and reflect on them separately. Just correct the mistake to the customer.

I don’t see how you would believe that the customer should eat the cost on shipping the wrong one back. If possible, arrange to have it shipped back on your account.

The level of customer service you want to give is up to you but I just don’t understand why you would hesitate to correct it even if you do eat some shipping cost. It’s the right thing to do since it was you (admittedly) that made the mistake.

Several people that have excellent reputation have expressed that you are great people to do business with. Now, I don't know the relationships or type of transactions that were involved, but live up to it.

 

[simplysnakes]

Dennis,

I never said that we expected him to pay for the shipping. As I am aware, Anthony is to have already shipped the snake back to us to be here tomorrow, and we will ship out the snake along with a money order for a refund of his shipping charges. We are still waiting to hear from Anthony as to what he is doing since we have not been notified about a tracking number yet. I'd like to know more about the issue he said that the snake orginally went to the wrong address. I certainly don't want to ship an animal to the wrong address.

Bottom line is this - we admitted the mistake and it was HONEST. We told him ship it back and he'd get the other one. The one in the photo. At anytime in my post here in this thread did I say we wouldn't make this right? Did I say Anthony had to pay for shipping? NO I wish you all would stop beating me up about this already. But I am sure you will find something wrong in what I have said and you will nit-pick it apart. I am trying to make this right . Really calling us such as yo yo and pathetic is really uncalled for. We were big enough people to say we made a mistake and we have no problem sending the right snake and refunding his shipping. Oh there is a reason why the mistake was made - but sadly no one really cares and those of you who know us do care and can see it was honest with the tragedy taking place in our lives.

But again he will not be out the cost of the shipping he will be refunded a mo for his part of shipping the wrong back.

Thanks
Beth Moody
Simplysnakes