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Paul Moody aka Simply Snakes - Sent different snake and won't refund money.

For what it's worth, I have known Paul and Beth for several years. I have dealt with them personally and have always found them to ge forthright and honest in their dealings. They are well known in Florida and have good reputations down here. I honestly believe that this situation will be corrected to Anthony's satisfaction.
 
Ya know paul, there is always some trajedy, some reason for a mistake.

In all honesty, it doesn't matter. You made a mistake. You SEEMED to be having a problem getting that mistake fixed in an appropriate manner. Some of us just nudged you in the right direction.

IF you do as you say, and make this right, no one will have anything to say but nice things about you. Well, maybe not nothing, but mostly anyway.

Perhaps if YOU had been a little quicker to say what and how you would take care of this there would have been less time for speculation. Of course, for you to do that would be akin to taking responsibility in totality for YOUR error.

It's as simple as that. You goofed it up. Now, fix it up and I'm sure no one will have any REAL problems with you.

I would Seriously work on your shipping though.
 
John,

Thanks for the post. That is what I have been trying to get accomplished. Did you read the post I made just before yours?

Thanks
Beth Moody
Simply Snakes
 
simplysnakes said:
Dennis,

I never said that we expected him to pay for the shipping. As I am aware, Anthony is to have already shipped the snake back to us to be here tomorrow, and we will ship out the snake along with a money order for a refund of his shipping charges. We are still waiting to hear from Anthony as to what he is doing since we have not been notified about a tracking number yet. I'd like to know more about the issue he said that the snake orginally went to the wrong address. I certainly don't want to ship an animal to the wrong address.

Bottom line is this - we admitted the mistake and it was HONEST. We told him ship it back and he'd get the other one. The one in the photo. At anytime in my post here in this thread did I say we wouldn't make this right? Did I say Anthony had to pay for shipping? NO I wish you all would stop beating me up about this already. But I am sure you will find something wrong in what I have said and you will nit-pick it apart. I am trying to make this right . Really calling us such as yo yo and pathetic is really uncalled for. We were big enough people to say we made a mistake and we have no problem sending the right snake and refunding his shipping. Oh there is a reason why the mistake was made - but sadly no one really cares and those of you who know us do care and can see it was honest with the tragedy taking place in our lives.

But again he will not be out the cost of the shipping he will be refunded a mo for his part of shipping the wrong back.

Thanks
Beth Moody
Simplysnakes

Great, then when you are clear on the address to send to, the issue has been resolved for the customer.

I didn't "nit-pick" your statements. Actually, I thought, I refrained from that well. I referred to covering the shipping back based on what was posted here. If you are covering that, then there is no issue on that point.
 
simplysnakes said:
John,

Thanks for the post. That is what I have been trying to get accomplished. Did you read the post I made just before yours?

Thanks
Beth Moody
Simply Snakes

I did Beth and I have the utmost confidence that you will follow through with exactly what you outlined.
 
Dennis,

It is late and after a 15 hour day I am not totally with it. The nit-picking wasn't directed to you - but to others. Again I never said in the post anywhere that I would make him pay the shipping.

What I hate the most is this - one side/one opinion is put out there for all to judge. Then people in general rely on what that one side/one opinion is. Bash me and my husband before even hearing anything we had to say. We then are notified of the post, had to reset passwords to get back on (cause we don't view this site very often) We came on and admitted and said exact quote WE WOULD MAKE IT RIGHT! Wouldn't you interpert that shipping would be including in that statement? Please people think about it and give me a break and a rest. I am waiting for shipment of the snake or a phone call from Anthony have not heard a thing yet.

Quote " And Wilomn - Ya know paul, there is always some trajedy, some reason for a mistake"

You are addressing Beth here as I made the earlier posts. My name is signed to it. But I did make a post stating "WE WOULD MAKE IT RIGHT? What do you think that means exactly?

And there is NOT always some tragedy and I am offended by that.

Beth Moody
Simply Snakes
 
Glad it's already being resolved. Hopefully, either your buyer and/or you will post when the transaction is complete and you can put this one to bed.
 
Just like to start out by saying, that no post in this entire thread means anything, except those given by the 2 parties involved. That includes MY post as well. Everyone giving opinions on what should be done, and whatever else, that is not directly involved, when it all boils down to the 2 parties that made the transaction. Having said all that, I have corresponded with Paul via email and met him at the Columbia SC show last November, bought a nice A. p. conanti neo from him. I found Paul to be one of the most personable, nicest people I have met in the herp community. I wouldn`t hesitate to buy animals from him again. Just my opinion. I am sure someone will try and pick this apart, but it doesn`t matter to me. As I stated earlier, NO one`s opinion matters except the 2 parties involved, including mine.

Mike Williams aka Vampire
 
Vampire said:
As I stated earlier, NO one`s opinion matters except the 2 parties involved, including mine.

Mike Williams aka Vampire

While YOU are entirely entitled to your opinion, merely having it no way obligates ANYONE else to agree with YOUR opinion.

I happen to disagree with it. I suspect I am not alone.

Thank you for expressing your, as you have said yourself, worthless opinion.
 
There has been no mention of fixing the shipping problem. I would refuse to accept the snake if it was shipped in the same manner (refer to page one). If I am not mistaken it gets pretty cold in the airplane at 30,000 ft. I will try and get an answer on the temps today.
 
If I am not mistaken it gets pretty cold in the airplane at 30,000 ft.

I don't believe the temps while the package is on the plane is an issue. The packages are keep in a temperature controlled cargo space. But on the ground, while in a FedEx truck, or sitting on a loading dock, they do become an issue.
 
densnake1 said:
There has been no mention of fixing the shipping problem. I would refuse to accept the snake if it was shipped in the same manner (refer to page one). If I am not mistaken it gets pretty cold in the airplane at 30,000 ft. I will try and get an answer on the temps today.

I have to agree.....regardless of any honest mistakes made on this one, the shipping method was totally unacceptable, and the only thing said by the sellers addressing that matter was that "a lot of the big breeders ship that way" and that there was nothing wrong with it.

John, can I ask....when you have successfully done business with them, were the animals shipped to you in an unlined, uninsulated, recycled box?
 
simplysnakes said:
Dennis,

I never said that we expected him to pay for the shipping. As I am aware, Anthony is to have already shipped the snake back to us to be here tomorrow, and we will ship out the snake along with a money order for a refund of his shipping charges. We are still waiting to hear from Anthony as to what he is doing since we have not been notified about a tracking number yet. I'd like to know more about the issue he said that the snake orginally went to the wrong address. I certainly don't want to ship an animal to the wrong address.

Bottom line is this - we admitted the mistake and it was HONEST. We told him ship it back and he'd get the other one. The one in the photo. At anytime in my post here in this thread did I say we wouldn't make this right? Did I say Anthony had to pay for shipping? NO I wish you all would stop beating me up about this already. But I am sure you will find something wrong in what I have said and you will nit-pick it apart. I am trying to make this right . Really calling us such as yo yo and pathetic is really uncalled for. We were big enough people to say we made a mistake and we have no problem sending the right snake and refunding his shipping. Oh there is a reason why the mistake was made - but sadly no one really cares and those of you who know us do care and can see it was honest with the tragedy taking place in our lives.

But again he will not be out the cost of the shipping he will be refunded a mo for his part of shipping the wrong back.

Thanks
Beth Moody
Simplysnakes
We sent an email stating that we would be waiting until today to ship because last night's low was below freezing.

This is a very different tune than Paul was singing when I spoke with him. Paul made it abundantly clear that this was not a mistake, that he would not pay for return shipping and that he believed we owed him an apology.

Whatever happens now, this has been one of the two worst buying experiences I've ever had.

-Anthony
 
Cat_72 said:
I have to agree.....regardless of any honest mistakes made on this one, the shipping method was totally unacceptable, and the only thing said by the sellers addressing that matter was that "a lot of the big breeders ship that way" and that there was nothing wrong with it.

John, can I ask....when you have successfully done business with them, were the animals shipped to you in an unlined, uninsulated, recycled box?


Cathy

My interactions with them have always been at shows. I agree that the shipping was lacking if the box was uninsulated.
 
Different John But.....

Cat_72 said:
I have to agree.....regardless of any honest mistakes made on this one, the shipping method was totally unacceptable, and the only thing said by the sellers addressing that matter was that "a lot of the big breeders ship that way" and that there was nothing wrong with it.

John, can I ask....when you have successfully done business with them, were the animals shipped to you in an unlined, uninsulated, recycled box?
Ms Peterson
:iagree: with the fact that the shipping was TOTALLY unexceptable.
That said I did do business with one of the big name importers who shipped 2 (6ft.) snakes in a sack in a recycled cricket box. I later saw a complaint here on the BOI that this same person was still doing this. No heat packs, no insulation, no shredded paper padding around the sack.
Since that person was a respected member of this community they got a pass because they offered to take the snakes back in the case on the BOI and no one bothered questioning their shipping methods much.
I did not post to that thread as my deal had been long past but in spite of the fact that the importer has offered many snakes I REALLY WANTED since I would never do business with them again.
IMO the care of the animal MUST come first and anyone called into question on their shipping is to be avoided as much as those who would sell sick animals or would ship the wrong animal.

John E Dove
 
Thank you, BOTH Johns, for your replies. ;)

John E Dove said:
IMO the care of the animal MUST come first and anyone called into question on their shipping is to be avoided as much as those who would sell sick animals or would ship the wrong animal
.

Exactly my point, and very well said, John Dove.

I don't care WHO you are, no one should get a pass for shipping like that.
 
ajc said:
We sent an email stating that we would be waiting until today to ship because last night's low was below freezing.

This is a very different tune than Paul was singing when I spoke with him. Paul made it abundantly clear that this was not a mistake, that he would not pay for return shipping and that he believed we owed him an apology.

Whatever happens now, this has been one of the two worst buying experiences I've ever had.

-Anthony

Which is why it took them until page 8 to even make a contrite statement in a customer relations issue that there were obviously in the wrong about. Had they acted as they wrote (pg. 8) this would have been resolved BEFORE it ever made it here.

Everyone has good customer service when there isn't a problem. It's just this kind of situation that causes a few people each show walk by your table, visit another webpage. That's why it's such a shame to sell down your reputation for a $200 snake and a $4 shipping box...
 
Wilomn said:
While YOU are entirely entitled to your opinion, merely having it no way obligates ANYONE else to agree with YOUR opinion.

I happen to disagree with it. I suspect I am not alone.

Thank you for expressing your, as you have said yourself, worthless opinion.

don't you take issue with every single member in the BOI?

you do nothing but whine about others and are constantly instigating or on the receiving end of verbal attacks.

i've dealth with paul moody in person. went great. i've talked to paul moody. great guy. i'll maybe do business with him in the future.

my take on this is that the ignorant customer not only jumped the gun and accused a decent man/woman of misconduct but probably piled it on a bit, which is human nature.

threads here are as much about pandering for sympathy as they are about righting a wrong.

the average automobile has over 100 recalls associated with it. that's a lot of mistakes for such a large investment, right? mr. pollock, if you feel so strongly about perfection, then don't be hypocritical by supporting automakers who make such glaring mistakes. don't support wal-mart or basically ANY COMPANY because mistakes are impossible to avoid.

or maybe you can continue playing "mr. pile on" and coming up with these outrageous stories of wrongdoing that you always seem to be involved with.

my guess is that you take the latter route.
 
You know, I wonder if ricky duckworth is really your name. I also wonder if you could provide any sort of documentation to back up your claim of the average automobile having "over 100 recalls associated with it" because if you can't, then you've flat out lied.

Lying is bad.

Lying is, apparently what the moodys did. That is what got them in trouble. It's what will get you in trouble. If ricky duckworth isn't your name, that's lying too. I'd like to see some proof of that. I MAY be wrong, but I doubt it.

Your pals screwed up, tried to get out of it, then backpeddled, said they would make right and now YOU, whomever you may be, are here crying foul.

Wha wha wha, cry me a river.

But, before you do that, please provide me the facts I have requested.
 
my take on this is that the ignorant customer...

Wow dude, you're about as out of touch with reality as anyone I've seen on the BOI. That comment is borne out of patent stupidity and ignorant of any and all facts here.

Keep "helping" Paul though - I'm confident when potential customers read this thread, your comments will encourage them look elsewhere (as they should).
 
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