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Petopia Pets (Brent) Bad guy!

Melissa can you post the info for Tori here?

I sent Tori an email yesterday with a link to this thread, I didn't receive a reply but I see they both have found their way here, thanks for showing up..Randy
 
petopia said:
"Brent Bad Guy"
This is Tori the owner of Petopia. I hope that most of you know that anyone using any name can post inncorrect information on the internet. There was only one person that had to wait a few days for a refund, because HE changed his mind and did not want the snakes after he SPECIAL ORDERED them. Sometimes different things are out of our control such as shipping weather and we can not ship right away, we will not endanger the animal just because someone can't wait an extra day or two.
I have had whole shipments of animals die due to airlines shipping to wrong destinations and spending 24 hours in Hot warehouses, and receiving no compensation from them, yet have not bashed them even though they deserve it. I have also purchased reptiles from some of the big companies out there and have gotten totally screwed, but yet again I have not bashed them saying NEVER buy from them again, because maybe other people have not had bad experiences with them. So stop telling lies . There are no outstanding refunds due any customers and those customers that have not canceled their special orders have all received them. If anyone would like references from regular customers,just ask we are more then happy to supply them to you.
Tori Fleischmann; Owner
Petopia
Click to expand...
The original poster said that you sold items not in your possession. Is this true? And now you acknowledge a transaction occurred that Brent denied existed? I'm confused. Was there a transaction and how does your minor son figure into all of this?
 
petopia said:
AND I HAVE NO CLUE WHO Melissa Logelin is I have never sold her anything that I am aware of
This Is Brent
Click to expand...


I've not been checking this website, but I received a PM to post regarding your claim. Brent, my husband spoke with you on the phone regarding the emails about the two ball pythons. It was my debit account that was charged $1,750 and you waited over 14 days to give us a full refund even though you NEVER shipped us anything and you even said that on the phone.

I received a refund the day after I got scam by you because my credit union offers buyer's protection. However, the received a FULL refund from you two weeks later. The point here is that you LIED about your product. you charged a large sum of money on a debit card and you REFUSED to physically refund the money until you "technically" had to do it in order to comply with VISA standards. Imagine if you charge 1,000 people $2,000 each and keep the money for 14 days prior to "technically" given them their full refund. I bet you can make some nice money on just interest. And to top it off you are 16 years old. Come on!

This post can be closed.

RESULT: Full refund was given 14+ days later, but SELLER was dishonest from the beginning.
 
I could sure see that. :iagree:

Here is the PM I got from them :

How DARE you, say that I am scaming people on Kingsnake with my Tegu ad. You don't know me or anything about these Tegu's. I am not saying that they are a proven pair, so I can get more money. I have had people wanting to buy them in the past but did not want to sell them and I really don't care if I do or not.
So Stop Slamming People and their ads when you know nothing!!!!!
Tori Fleischmann;Owner
Petopia
Click to expand...

I will ask again, Do you have proof of the offspring that was produced by this cross of tegus. It is highly unlikely that this cross produced anything. Black n White x Red indeed. :eek:

I am not saying it can not be done, but I would like to see some proof you done it. You are selling these as a proven breeding pair, correct? :NoNo:
 
Jim O said:
The original poster said that you sold items not in your possession. Is this true? And now you acknowledge a transaction occurred that Brent denied existed? I'm confused. Was there a transaction and how does your minor son figure into all of this?
Click to expand...
Once and For All,
We have breeders all over the country that we sell reptiles for, these are well known Breeders with Great reputations( I can give names and ref's privately). When a reptile is purchased and we have it at our store,weather permitting it goes out asap. if the reptile is not at our store then it is either shipped directly from the breeder or shipped here, then we ship it out. Your not getting the accurate other side of the story. Their were two friends involved in this trans action and they keep using different names. Two snakes were purchased but could not be shipped from breeder due to HOT weather conditions. The people that purchased the snake kept changing the deliver date as to when they wanted the snakes, they would call on Friday and want
the next Day delivery, we don't ship on Fridays for Sat delivery (most Companies don't) we also explained to them that in order to qualify for our guarantee that someone must be there to sign for package and they could not come up with a day that would work for them for 2 weeks, at which point THEY decided that they no longer wanted the snakes and a REFUND was issued for a SPECIAL ORDER, which is not usually done by ANY company. Every time we talked to this person he was nice on the phone, then he would send threatening emails.( I have copies). I think that one of them decided that they couldn't really afford the snakes and needed to get their money back.Like I sad we have alot of satisfied customers, and this one is not satisfied due to their own doing and trying to blame us for his indecisiveness.
Tori Fleischmann
Petopia
 
Sounds to me like they are doing what some pet shops and Jobbers do and selling animals they don't actually have in their poession.
 
petopia said:
Once and For All,
We have breeders all over the country that we sell reptiles for, these are well known Breeders with Great reputations( I can give names and ref's privately). When a reptile is purchased and we have it at our store,weather permitting it goes out asap. if the reptile is not at our store then it is either shipped directly from the breeder or shipped here, then we ship it out. Your not getting the accurate other side of the story. Their were two friends involved in this trans action and they keep using different names. Two snakes were purchased but could not be shipped from breeder due to HOT weather conditions. The people that purchased the snake kept changing the deliver date as to when they wanted the snakes, they would call on Friday and want
the next Day delivery, we don't ship on Fridays for Sat delivery (most Companies don't) we also explained to them that in order to qualify for our guarantee that someone must be there to sign for package and they could not come up with a day that would work for them for 2 weeks, at which point THEY decided that they no longer wanted the snakes and a REFUND was issued for a SPECIAL ORDER, which is not usually done by ANY company. Every time we talked to this person he was nice on the phone, then he would send threatening emails.( I have copies). I think that one of them decided that they couldn't really afford the snakes and needed to get their money back.Like I sad we have alot of satisfied customers, and this one is not satisfied due to their own doing and trying to blame us for his indecisiveness.
Tori Fleischmann
Petopia
Click to expand...
So Tori, in answer to my questions, yes, you sell animals not in your possession. And yes you allow your 16 year old son to make deals. And yes you did have a transaction with the original poster (since you charged HER debit card she actually was the purchaser).

When I think of a "SPECIAL ORDER" I think of a sofa or something inanimate, not a snake, but I guess that's how you do business. I'm not one to judge that so long as you disclose that the animal is not actually in your possession BEFORE charging a credit or debit card for it. In fact, charging for an item not in your possession and not disclosing such might violate your TOS with VISA.
 
Yet another PM left for me from petopia.

petopia: YES! The Original owner has proff, and the customers that I sold their babies to. Stop thinking that you know everything.
Click to expand...

So I take it you bought these as proven breeders and are now selling them as such? In doing so, you never bred them, correct? :rolleyes:

As for me knowing everything, well I do not know everything. But without tooting my own horn, I am somewhat of a long term keeper and breeder of tegus. I could also probably count the people on one hand that would have as much knowledge about these animals as me. With that said, I do not believe these two tegus have produced anything. I will say this, these animals breed at different times of the year. This would make this cross almost imposable to breed. I do know of one expert that did this once, but it did not ever happen before, or since.

IMO, I think your ad is as honest and forthright as selling gravel as pop rocks. Enough said. :thumbsup:

Since you claim there is proof of these offspring, then by all means post the pictures. But be warned, I do know the differtent types like the back of my hand. ;)
 
petopia said:
THEY decided that they no longer wanted the snakes and a REFUND was issued for a SPECIAL ORDER, which is not usually done by ANY company.
Click to expand...

So, you're saying that you're good guys for refunding these people the money they paid for snakes you never had in your possession?

If you had gotten stuck with a pair of hard to sell animals, your argument would have some merit, but since you never had the animals, its irrelevant.
 
It also occurred to me that having your minor son conduct interstate business involving credit cards probably qualifies as fraud somewhere along the line.
 
I just checked out some of there adds on KS he is selling a king snake that he has no idea what it is.I would tell him that it's a Fla king but I'm sure he has been told that by now.Ron
 
I saw that ad with that kingsnake as well and man, that is most likely the fattest king I have ever seen. Fat as in obese and unhealthy. Poor thing, he should just give it away so it can go to a good home.
 
Hard to find much of any legal intelligence in this thread, but lets start here:
It also occurred to me that having your minor son conduct interstate business involving credit cards probably qualifies as fraud somewhere along the line.
Click to expand...

That's about as ridiculous a thing as I have read lately. So now we equate the running of a credit card by a minor as constituting fraud ? What's up here, making up laws as we go ?

Complain all day and all night about dealing with a middleman or drop-shipper when you thought you were buying from someone who actually possessed the animal. That's a valid reason to be upset. Its also not illegal. You may also choose to be upset about waiting 2-3 weeks for a refund, but that is well within the legal requirements. You'll wait up to 30 days with most of the top ten retailers in this country, starting with Wal-Mart and Home Depot.

There have been some valid complaints in this thread, such as the description of the tegu's, etc. But you don't need to make up laws, or ignore them, in order to find issues here.
 
Jim,

This is the new and improved BOI where lawyers abound and they legislate at will.

If the son is underage he cannot enter into an enforceable legal contract as you know. That is always a risk in dealing with a child. If he is simply "taking orders" for his mother's business I'm sure that's OK as 16 is old enough to work in Virginia.

As for refunds, your time table is a bit off. Most "big stores" provide a credit almost immediately although it might take a few days to show on one's credit card account, just as would a charge. At least that's been my experience and I return unused building supplies to Home Depot quite often. Legal "requirements" aside, it is not their policy to wait two to three weeks. Nor is it at any department store to which I can recall returning, not at my local pet shop. The credit is immediately issued at the register by the cashier or at the customer service desk. It's cash and check purchases that often have to wait for a check to be issued by the "home office" and that can take as much as 30 days.

We really don't know all of what happened in this transaction as neither side has really said all, but Petopia has shown themselves to be a bit condescending in their posts ("Once and For All...") and the PM's some of us have received and rgeir ads perhaps a bit disingenuous.

Based on all that I have seen, this is an outfit that I would avoid.
 
Jim,
No doubt the big outfits do not take the full 30 days to show credit in most cases. I believe that the law, and the fine print in all of their policies if not printed on the return voucher, notes that it can take "up to 30 days", which was my point, not that 30 days was to be expected. Folks may want to debate whether 14 days makes someone a "bad guy" as the thread-starter initiated, but there is no legal claim in a 14 day wait, which was my point. I can't read this and approve of Petopia or any entity not taking actions to issue a refund promptly, and don't pretend to know their exact timetable, how much of it was a pull by the credit card company vs. a push by the vendor. No doubt the parent of the son would be liable should any civil suit arise, as the buyer cannot determine the age of the seller in an internet transaction, and the son is using the facility of the parent. Like you, I cringe at the "just add a keyboard" and ..... poof .....instant attorneys. :)
 
Jim O said:
Jim,


We really don't know all of what happened in this transaction as neither side has really said all, but Petopia has shown themselves to be a bit condescending in their posts ("Once and For All...") and the PM's some of us have received and rgeir ads perhaps a bit disingenuous.

Based on all that I have seen, this is an outfit that I would avoid.
Click to expand...

I've explained myself very clear. I called to buy two ball pythons. I worked out a deal with Brent via email for the animals and he sent me photographs of the snakes he had according to him. I asked my husband to call Petopia to purchase the animals since this is our joing bank account where i'm the primary holder. He spoke with Brent who was supposed to overnight the animals.

A payment was $1,750 was deducted via debit card and it took 4 days for me to ask my husband to contact Petopia about the snakes. After horrible customer service and no call backs or email replies. My husband got the opportunity to speak to Brent and he said he will refund the money. Legally they waited until the 15th working day and under VISA's terms they did not break any of their TOS. I received my refund on items they did not have 15 days later even though when we called on the phone and asked if i go in person, they say they can give the refund back. pretty much he waited until the last minute to refund the money even though they were fully capable of giving us back the $1,750.00 and maybe they could have avoided this entire post.

anyway, i would not recommend anyone to buy from them and i won't purchase anything from Petopia. that's my choice. as far as a 16yr old running their business, i don't care if he is 8 years because that's just irrelevant to my original problem. it could have been brent's grandman charging my debit card, how am i suppose to know ?

i hope everyone that was waiting for a refund, received it.
 
Well, I would also say it is safe to say they have been caught misrepresenting reptiles as well. They are selling these tegus as a proven breeding pair and claim to have proof of the offspring produced by this cross. When asked for this proof they had none. I might add, IMO, I would not buy anything from them. IMO misrepresenting reptiles is scamming, no matter how you weigh it up. :NoNo:
 
What exactly is a "special order snake?"

If an ad is placed, and someone sends funds, and then you have to order the snake from a third party, to fill the order, is that what you are calling a special order?

Dave
 
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