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Bad Guy Pets & Such

M

monica1713

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Me and my boyfriend got a baby Tegu at the watsatch reptile show on saturday the 15th of October and had kept his story updated on Tegutalk.com. Someone suggested we post what happened on here. Long story short within 16 hours from buying him from a vendor called pets &such he began prolapsing. We couldn't find a doctor to do anything until 4 hours later. He went into surgery and we went to the vendors. The vendors said we squished him or something and have to have x rays to prove it was impaction otherwise they can't do anything. Our baby died yesterday afternoon. Monday october 17th. We spent $440 at the vendor shop for him and supplies, $200+ vet bill especially if we need an autopsy. Plus an additional couple hundred for bedding, and cage stuff.
 

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Some pictures of gooey.

Pictures of the prolapse, vet bill, him after surgery
 

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My condolences on your loss.

Constipation is a primary cause for prolapse (due to strong straining to defecate).
Constipation can come about due to a few reasons. Improper diet, dehydration, impaction (by foreign material/object), very low temps (affecting digestion), or from a heavy load of parasites.
A prolapse can also occur from strong straining during the process of laying eggs (which, of course, is not the case here).
It is possible for hypocalcemea to play a part as well.

I find it unlikely that, in the very short time you had the tegu, you would have played a part in the tegu's prolapse.
It is more likely that, whatever played a part (setting the tegu up for a prolapse), took place prior to your purchasing the tegu.

Did the vet say what was the likely cause for the prolapse?

....
 
Cause of prolapse

We discussed the reasons that prolapse occurs with the vet and she agreed that we had nothing to do with it and he was so small that he was malnourished and she couldn't tell the age. Is tail was also broken in 2 places as the x-ray above shows.. we are getting a full autopsy and labs done so that we can have an actual cause of death and possible reason for his prolapse. The vet was mostly thinking something genetic or heredity. The store is being completely dishonest. Today they told us that according to the vet reports (which they haven't received because they just got written up today) it wasn't their fault. They are trying to cover their tracks cause we never even got to really hold him...
 
If Pets & Such is being dishonest (such as re. vet report, etc ), that is another strike against them.
Getting labs, and an autopsy/necropsy, done is a great step to take.

....
 
Next step

Yes. They were trying to tell me what the vet said when they have not seen the full vet report. All they have seen is the x ray, also all the pictures we have from him prolapsing. They started off nice and acting like they cared but once we started asking about them paying the vet bill they say that it want their fault we must have "squished" him and when we showed the x ray showing that there was no other damage to the body they changed it to we must have done something traumatic to him.
 
BTW Do you know if Pets & Such has a written Terms of Service?
If so, do you know what their TOS is re. animals for sale &/or sold?

....
 
monica1713 said:
Yes. They were trying to tell me what the vet said when they have not seen the full vet report. All they have seen is the x ray, also all the pictures we have from him prolapsing. They started off nice and acting like they cared but once we started asking about them paying the vet bill they say that it want their fault we must have "squished" him and when we showed the x ray showing that there was no other damage to the body they changed it to we must have done something traumatic to him.
Click to expand...

It does sound like they are trying their best to get out of any liability.
Do you have any written correspondence? If so, could you post it?

....
 
Liability

Yes, I have an email we sent sunday morning when they opened. I'll post it. They are trying to get liability out of it, but they are actually liable. All we did was take him home, put him in the cage we had researched for months, and didn't even hold him. The fact they are trying to blame us hurts. Because we tried so hard to make everything perfect for him so he could have a forever home with us.the vet says that we did everything correctly and she is working with us to correct this..
**they never responded to the email.
 

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It does sound as if Pets&Such is desperately trying to get out of refunding/compensating you for this poor critter, and that they deceived you by selling you a sick animal and not telling you about its defects.
http://www.consumerprotection.utah.gov/complaints/manual.html

Did you by chance pay by credit card? If so, start a chargeback now.

I'm glad you started the thread so that others can read your experience and choose whether they would want to be treated the poor way you were treated.

I'm so sorry for your loss. :(
 
Also thank you. It really is a heart breaking situation cause we got so attached to him so fast. He was was happy, sociable and loving already. Thank you for your condolences.
 
monica1713 said:
I did pay by credit card. I can do a chargeback? Just get the money back from him?
Click to expand...
Call the customer service number on your credit card and tell them you want to do a chargeback. There is a process, it is important to follow it. If you are successful, the card issuer gets your money back for you.
 
Monica I sent you an email with a link to a site that gives a pretty good explanation of the chargeback procedure.
 
Thank you so much Lucille, I will do that on my break and or lunch at work. I really wanted to share this story because I don't want anyone to have to hurt like we have.
 
I'm glad to see this here. I too was at the show and have been following this on Facebook as well. I am angry (at them) and sad (for you and the lizard) at their careless attitude with you and about this poor creature's death. It would be very easy to make this right, but it seems as though they are trying to avoid you and this problem all together. I am a weekly customer of their's and since this came to light after the show, I am now thinking of taking my business elsewhere. I know they are a "pet shop", but it's how they are going about this whole thing that is leaving a bad taste in my mouth. I hope they make it right for you.
 
lillyorchid said:
I'm glad to see this here. I too was at the show and have been following this on Facebook as well. I am angry (at them) and sad (for you and the lizard) at their careless attitude with you and about this poor creature's death. It would be very easy to make this right, but it seems as though they are trying to avoid you and this problem all together. I am a weekly customer of their's and since this came to light after the show, I am now thinking of taking my business elsewhere. I know they are a "pet shop", but it's how they are going about this whole thing that is leaving a bad taste in my mouth. I hope they make it right for you.
Click to expand...

Thank you. I normally am one to see the best in people which is why we just tried to ask for help when he was in surgery, then they said that they could probably give us a new one. Which by now we had already fallen in love with him. Then when we gave them the x-rays and stuff they started trying to blame us. When he died we tried to talk to them again (we have tried at least 5 times) but they just said it was our fault and they cannot warranty the animal even though we only had him for 16 hrs before he got really sick. Its also almost impossible to cause prolapsing of a baby that young within the mere 16 hrs we had him. Plus he was sleeping from 9 pm-8 am the next day in which he began prolapsing. It leaves a sour taste in our mouth especially when they are trying so hard to pin this on us when we didn't do anything except take him home and put him in his cage. I hope they make it right too. But I have my doubts.
 
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