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PetsMart!!!

Jazeira

Crested Gecko Breeder
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Once upon a time we had a very nice PetsMart down the street. All of the workers there were friendly and KNEW what they were talking about. We had a really great guy who know ALL about fish and a really funny girl who always told stories about her ferret, bunny, and guinea pigs that ran around with each other in her kitchen...

The years went by and the pet store finally started adding a reptile section. They had chameleons, white's tree frogs, etc.. and all in very big and beautifully designed cages.

Then they decided to build a new PetsMart for no apparent reason and when it finally opened, several months behind schedule they had even more reptiles but almost all of them are overcrowded in containers that aren't even 10 gallons!

Every time I go in there I get more disgusted.

I finally sent this complaint in on the petsmart website, and I hope it amounts to something!

"This store is killing the reptiles and amphibians!

Almost all of the reptile and amphibian cages are overcrowded and all of them are extremely dirty.

In a previous visit I saw parasites in the leopard gecko's feces and one had the tip of its tail missing and was walking around with this open wound.

The white's tree frogs are always a dark dark brown, sometimes nearly black which is a sign of stress!

The anoles are clearly suffering from starvation and today, not only were the bahaman anoles severely overcrowded, but they had a number of males in the tank together and three were fiercly fighting! I wonder how many of the females become gravid and then die from being egg bound because there is nowhere to lay the eggs either!"


I know that we don't have that many reptile enthusiasts in my area, so why is the PetsMart loading up on them - so they can kill them? It absolutely disgusts me!
 
Call your local Animal Control or the one for the city it is in. File a report and you can remain anonymous to PetsMart. That way, when AC receives your complaint, they will go check on things.

The more complaints there are, the more attention it will receive. I did this to a local pet store and they cleaned up their act.
 
I contacted the Animal Control center but they said the department of Agriculture is in charge of them and that they have no authority over PetsMarts. What on earth does agriculture have to do with pets???

Anyway, I've contacted them now. Hopefully something will come of it.
 
Yea, another thing about Pet Smart.... They hate snakes.. ha ha.. I say this because.. not only do they REFUSE to sell Frozen rodents. BUT if you ask to buy a live one for snake food.. they YELL AT YOU..

gotta love it!
 
Jazeira said:
I contacted the Animal Control center but they said the department of Agriculture is in charge of them and that they have no authority over PetsMarts. What on earth does agriculture have to do with pets???

Yeah, that puzzles me as well. Well, at least you called in to them.
Keep us posted.
 
Miss Tuniwha said:
Yea, another thing about Pet Smart.... They hate snakes.. ha ha.. I say this because.. not only do they REFUSE to sell Frozen rodents. BUT if you ask to buy a live one for snake food.. they YELL AT YOU..

gotta love it!

Really? Ha ha. That's weird. But now that you mention it, I've never seen Mice at all at the PetsMart.

I used to prefer the PetsMart before they rebuilt it and I didn't like the PetCo down the road because it's smally and smelly, but now I prefer it. At least the people there are really nice and they take care of the pets properly.


I'll keep you all posted.
 
Miss Tuniwha said:
Yea, another thing about Pet Smart.... They hate snakes.. ha ha.. I say this because.. not only do they REFUSE to sell Frozen rodents. BUT if you ask to buy a live one for snake food.. they YELL AT YOU..

gotta love it!

The one here will refuse the sale if they know its for snake food. They go by that everything they sell is a pet.
 
BryonsBoas said:
The one here will refuse the sale if they know its for snake food. They go by that everything they sell is a pet.


when i was getting mice there, they would try that on me. even ended up putting these silly little stickers on the tanks recommending "frozen" food as a better option and that mice made good pets.

technically, i dont think they can deny you a sale based solely on their personal feelings, or "they are all pets". But i could be wrong, since i dont know their store policy.

They would be... pretty reluctant to sell to me at times, but a bit of pestering, or getting someone from a different department and telling them to just take the meanest mice and they ended up being.. alright with it. I really dont go there anymore though, sometimes, but... pretty rarely, since my local pet shop gets pretty decent mice from a breeder in the area.
 
I think that's pretty silly. The reason they price them so much lower is because they ARE used as a feeder food, right???

When I went and bought a green anole once they made me fill out this big sheet and it said to check a box if I was younger than eighteen (I was) and have a parent sign it, but I was there by myself... so I just didn't check it off and they gave it to me anyway. :p
 
Hey! Good news!!!

I was in the pet store yesterday and it looked like everything had been cleaned up! Still not as good as it could be, but the bahaman anoles had been moved to a tank twice the size as the one before and every tank seemed to have less animals in it and it was less crowded. They also all looked fairly clean!

Just now I received a response via e-mail from the department of agriculture. Here is what they said,

"Dear Frodofan,

Thank you for taking the time to inquire about the health and welfare of these animals. Unfortunately, the Missouri Department of Agriculture does not regulate the sale of reptiles.

Your concerns were forwarded to the City of Bridgeton Animal Control for investigation. Officer Whitson visited the store on Monday and inspected all reptiles & amphibians present at the time. To my knowledge, there were no concerns about the health & welfare of the animals at that time. You may contact Officer Whitson directly at 314-739-7557 if you have any further questions or concerns.

Regards,
Elizabeth L. Wainwright
Animal Health Officer
Animal Care Facility Act Program
Division of Animal Health
Missouri Department of Agriculture"

Though she says there were no concerns, it would seem otherwise (considering things had been straightened up).

Yay for me! I feel proud of myself. :)
 
Oh. Ha ha. No, actually, I did not identify myself as that. They must have just picked it up from my e-mail adress...
 
Got this message from the stores manager today,

"Dear Ms. Duplantier,


Thank you for taking the time to write in about the pets in our store. I have talked with the pet care Manager and addressed your concerns. If you would like, please feel free to ask for me the next time if you have any concerns with the pets in our care.

Thank you again for taking the time to write.


Joe Noll

Store Manager

314-209-1661"
 
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