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Inquiry Precision Reptile Labs

KNOBTAIL

KNOBTAIL

LORD OF THE FLIES
Joined
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CORAL SPRINGS , FL
Does anyone know anything about these people. I am always concerned when I see this included in their ad on Kingsnake "All reptiles are told they are loved and usually given a kiss and pre-shipping “pep talk” prior to being packed." They are so sure of the quality of their monitors that they include this as well " All claims must be made within 4 hours of delivery, " This just does not make any sense.. Help would be appreciated in knowing who these people are before I consider this purchase !
 
whats your problem with a little reptile love? Your a South Florida Local, just ask around at the local joints about me and you will get all the reviews you need. Only quality reptiles and superior customer service at PRL. By the way 4 hr DOA report is customary. Perhaps your reptiles can use a kiss as well:)
 
KNOBTAIL said:
Does anyone know anything about these people. I am always concerned when I see this included in their ad on Kingsnake "All reptiles are told they are loved and usually given a kiss and pre-shipping “pep talk” prior to being packed." They are so sure of the quality of their monitors that they include this as well " All claims must be made within 4 hours of delivery, " This just does not make any sense.. Help would be appreciated in knowing who these people are before I consider this purchase !
Click to expand...

What concerns you about the kiss and pep talk thing? Do you see it as unprofessional? Seems like a little harmless humor to me.

IMO the 4 hour claim doesn't seem unreasonable. Many sellers do that so they know the box wasn't left out on a hot/cold porch for hours. What do you think the time limit should be?
 
Nothing to get upset

about, I think 4 hours is not satisfactory as a prerequisite for accepting any animal.. If that is your terms then so be it..

I think any buyer should beware under those circumstances regardless of what you are offering. I checked around as well and most people offer a more reasonable length of time.

If the consignee was not there to accept the shipment when it arrived, then that would be a different story, but in my opinion, if the quality of the animal is as you claim it is, and shipping is as good as you claim, then you should have no problem in possibly considering a 24 hour live delivery guarantee as a minimum amount of time for acceptance then wiggling your way out of a commitment in 4 hours..

Its your TOS, do what you want.
 
KNOBTAIL said:
about, I think 4 hours is not satisfactory as a prerequisite for accepting any animal.. If that is your terms then so be it..

you should have no problem in possibly considering a 24 hour live delivery guarantee as a minimum amount of time for acceptance then wiggling your way out of a commitment in 4 hours..
Click to expand...

The two statements above are not necessarily mutually exclusive. I have, in my TOS, a seven day guarantee but I also state that any problems with the shipment, including DOA's, must be communicated within 2 hours. As someone else stated, that is to prevent an animal from sitting out in the heat somewhere. I have also had people have a friend or relative bring a package inside but not open it for extended periods of time.

You would really need to see their full TOS before making a determination

I would be much more concerned about the "Not responsible for Carrier Error" statement in their ad. That has always been a deal breaker for me. IMHO, the animals belongs to the seller until it is safely in the buyer's hands. The other one that turns me off is "Live Arrival Guaranteed if Temps are Betweeen 40 and 85 at all points in shipment" If you are not comfortable as a seller shipping in certain temps then don't.

Other than a stipulation that someone has to be there to sign for the delivery, there should be no conditions on a live arrival guarantee.



Just my opinion of course.
 
Your a South Florida Local, just ask around at the local joints about me and you will get all the reviews you need.



Do you do the local reptile shows? I have been down here my whole life and I don't recall running into you anywhere. I have also lived in Boynton and I have done the local shows for about 12 years. Who should we ask about you?What do you breed?
 
You should ask Local Reptile dealers such as Underground Reptiles, Strictly Reptiles etc. Yes i do all the local shows as well as National shows. I breed Alot of animals mainly now focusing on GTP's and Panther Chameleons.

You sound quite condescending in your reply which i don't appreciate. You have "done" what shows? Whats your business name? Who do you know? I feel i am under interrogation. My reptiles and service speak for themselves.

I also feel Fauna does a great job of bashing businesses over isolated occurrences and not overall quality in this "board of Inquiry"
 
Precision Reptile Labs said:
You should ask Local Reptile dealers such as Underground Reptiles, Strictly Reptiles etc. Yes i do all the local shows as well as National shows. I breed Alot of animals mainly now focusing on GTP's and Panther Chameleons.

You sound quite condescending in your reply which i don't appreciate. You have "done" what shows? Whats your business name? Who do you know? I feel i am under interrogation. My reptiles and service speak for themselves.

I also feel Fauna does a great job of bashing businesses over isolated occurrences and not overall quality in this "board of Inquiry"
Click to expand...


Jerry I don't think Charles or anyone else is out to bash you at all. You mentioned that the locals would know you and provide references if asked. Charles was merely inquiring as to whom to ask. I have been in the industry in Florida since the early 90's and do not remember ever hearing your business or personal name before either. Coupled with the fact that your Kingsnake account is less than a month old....his question was entirely reasonable.
 
Never said it was unreasonable, just not asked inquired in the fashion i prefer. I have worked with Rain Gittman and the Vannostran Family for over 15 years. This is why i frown on inquiry considering my experience. Not trying to ruffle any feathers i just didn't like how i was questioned about being a local!!! My business has been International/wholesale primarily and i am now exposing our company to mainstream US ads. If there is anything further i can do to further enhance my "credibility" to you fellas, let me know.
 
Bottom line is we love reptiles and our company is at the forefront of captive propagation both domestically and globally.
We let our quality speak for its self.
Not some "inquiry forum" to speak on our behalf.
 
Geez, calm yourself. There is no need to get so defensive so easily. They have all been viable questions and concerns. And they remain viable since noone has posted any experiences with you, given a character reference, or even noted an association of any kind.
 
No reason to get so defensive over a question that you provoked with your statement. You should know that when something is written it doesn't always come out the way it is supposed to sound. I will be at the Ft. Lauderdale show sharing a table with a good friend of mine Craig Tillem from gold coast reptiles. You can "interrogate" me there if you feel needed and you can see some of the animals I breed. I have known Craig for about 12 years since I first stated doing his shows at the red carpet inn. If you want more references I will be more than happy to comply.
 
Suncoast

John, Your opinion is valued ! I saw the ad, and I saw the TOS, and I did not want to read into this, but I get the impression that if there was a problem 6 hours after receipt, your out of luck..I am specifically referring to receiving the animals as they arrive.....

I do need quality merchandise when I purchase it sight unseen.. If there claim on the quality of there livestock is as accurate as they advertise, then there should not be a restricted time element as 4 hours.

The points that you brought up regarding live delivery, etc. I cannot even get into because in theory according to there TOS, if the animals arrived alive and died overnight.........well !
 
If this type of defensive attitude is what you get for just inquiring about this company, I would hate to see what kind attitude you would get if there was a problem with one of the animals. :rolleyes:
 
Jerry , I may take you up on your offer

"Never said it was unreasonable, just not asked inquired in the fashion i prefer. I have worked with Rain Gittman and the Vannostran Family for over 15 years. This is why i frown on inquiry considering my experience. Not trying to ruffle any feathers i just didn't like how i was questioned about being a local!!! My business has been International/wholesale primarily and i am now exposing our company to mainstream US ads. If there is anything further i can do to further enhance my "credibility" to you fellas, let me know. "

You have peaked my curiosity. I know Rian Gittman very well as I do the father and son team of the VanNostrands.. I may make an inquiry. But you should calm down . I raised the question of a 4 hour TOS.. Nothing to get frustrated over..
 
I love you all, see you at the Lauderdale show, we are displaying as well. We encourage all inquires on our business! Not defensive, just confident in my quality and reputation.
 
Attn: Jerry (Knobtail)

Hello Jerry,
Long time no see. I know the industry has changed a lot since your days in New York operating "Reptile Collectors", and I know the industry has changed a lot over the years, etc., etc., etc.! We discussed this on this forum a couple of years ago. I just was wondering if my memory is correct on something? In your "Reptile Collectors" years didn't you only guarantee live arrival? As for me now, I deal only in imports, guarantee live arrival only and I'm not responsible for any airline or carrier delays and I sell only wholesale to pet stores, and I might add of course, when questions come up, I always tell my customers to remember you always get what you pay for. For Example: When baby ball pythons are in season and I'm selling them for anywhere from $5.00 to $10.00 ea., all I'm able to guarantee my customer is that the animal has been hand picked personally by me. The day may come when my customers demand that my animals are guaranteed to feed, or that they have been treated for this and that, but when that day comes, I will not be selling them for $5.00 to $10.00! Many other wholesale dealers that I know of have this same guarantee policy. While I can't speak for any other dealers with this policy, I currently have all the business I can handle. Thank God!

Thank you,
David Rivers
 
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