Prehistoric Pets Chino - reply to Luvchondros
I would like to resond to the LuvChondros post concerning Prehistoric Pets in Chino. My brother and I have owned that location for about 6 years now. Most of our customers are aware of our plans to conpletely remodel that store in the coming months. We feel the need to defend ourselves from some of LuvChondros comments. First, it is in our opinion that we have a great selection of supplies and much more variety than any reptile store we have ever visited in our area. Our shelves are always full and if you don't see a product on our shelves we have it for you in one business day. We are a little partial towards ZooMed products and that's because we feel that they have the best products. If you only knew the return rate due to defective merchandise of some of the other products out there. Second, we had three people working that day one at the counter, one cleaning cages and myself handling online orders. The cages get cleaned everyday and sometimes it takes all day; and yes, you may see a few dirty cages before we get to them. Remember, there are 200 cages in this store. Third, massive amounts of mites is an exaggeration. I personally checked the snakes mentioned and didn't see any. However, I would not state that our store is mite free. A lot of reptiles come in and out of here and many times its a customers animal that will bring new mites into our store. Mites are a problem for every store. At one point in time you will get them, you'll kill them and then a month later you have them back again. I want anyone reading this post to understand that we treat our store for mites all the time and we go to great lenghts to stop them; its an ongoing battle. Fourth, the Green Trees you talked about were one our customers that he had for about 2 years. We just purchased those snakes, they have been in Prehistoric Pets for one week. Sometimes you will see reptiles on display that are not in perfect health. However, they will not be sold in that condition, and you'll find those reptiles are not even labeled for sale. Fifth, we just hired three new emplyees that I have been personally training. This is their first job and they are little nervous, but they all have potential and have a love for reptiles. I'll talk to them personally and remind them to pay more attention to customers and try to be more helpful. If any customer has a problem with something an employee does in our store, please let us know and we'll do our best to correct the problem. I'll finish this up by defending the smell of our store. Do a lot of reptile stores have a 4000 gallon indoor pond or large tortoises on alfalfa? Those things add to the smell of the 200 plus animals in the store. However, it's mostly the pond water, it's smell just gets trapped inside a store like ours. LuvChondros I thank you for the nice comments but it's hard not to be a little upset about some of the things you said. My brother,my manager, and I work hard everyday to make sure our customers are happy. We know we can't make everyone happy or avoid some type of criticism, but we try. LuvChondros if you are unhappy with the store, fine, but after our remodel I would love to have you come back and take a look.
Thank you,
Jim & Tony Alles
When did this happen?
