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problems with customcages.com

S

scapone

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I have ordered a cage and paid for it July 25th, its now September 15th still no cage and everytime I call him he has a excuse or its in "shipping" I am very patient being that his turn around time is supposed to be 2-4 weeks. I payed with a credit card i wonder if i can reverse the charges or if anyone else of recent has had this problem with them
 
That's good to hear!

Sometimes things happen that are beyond our control, the key is communication. It sounds like a bad country music song at times, but at least everyone's on the same page.

Don't have any myself but from what I've heard you're really going to like the cage.
 
Not so fast

Well after waiting almost 2 months for my cage,after taking the day off, I got my cage today and its missing half the pieces and one of the pieces is wrong all together. I have emailed him and waiting for a response. I will keep posting as the situation updates but I must say at this point I am frustrated I could not reccommend this place to anybody. I dont know how other cage building company's operate and may somebody is just goofing around but this is not right:angry:
 
Shoot! It figures if they were going to mess something up it would be with you!

I would hope they rectify this as soon as possible. You've waited a while.

Like I said I don't have the experience of ordering from them, although I have seen them at the shows I frequent. The product looks very nice.

I wish you much luck getting this resolved.
 
Well i finally got the cage in two seperate shippments went together fine one of the glass doors came broken due to ups and they totally forgot my shelf that I ordered so i am back to the waiting game for missing shelf and broken door. I am sure I will get my stuff eventually as my emails have been answered when i sent them but I have to say after all this wait and for the cage i got this was definatly not worth it. It was the biggest cage they advertise but I think I would of been better off just going to one of the more exspensive builders paid the money and got everything right.
 
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