bubs327
New member
I've been looking for a good gutload for my mealworms I'm raising for my leopard geckos and heard great things about the "Pro Gutload" from www.professionalreptiles.com. I placed a really small ($11) order. Due to a shipping/delivery error by the post office, I never received my order. I contacted Cody Catellanos to let him know that I didn't receive it and was filing an inquiry with the post office in case they contacted him with questions.
Even though the shipping/delivery error was in no way Cody's fault or responsibility, he went above and beyond and provided amazing customer service. After the USPS made it clear that they were not going to take action, Cody sent me a replacement order and apologized for the trouble, even though it had nothing to do with him.
I am so impressed with his customer service -- he's got a new customer for life.
Even though the shipping/delivery error was in no way Cody's fault or responsibility, he went above and beyond and provided amazing customer service. After the USPS made it clear that they were not going to take action, Cody sent me a replacement order and apologized for the trouble, even though it had nothing to do with him.
I am so impressed with his customer service -- he's got a new customer for life.