• In the past two days I have gotten emails asking about being requested to provide credit card info in order to register and also to make a post in the classifieds forums. PLEASE NOTE: In no instance will this site ask you for this sort of information. The only time any request for payment is made is if you choose to opt-in for a higher membership level, and that is done SOLELY through PayPal. Anything else is coming from a source other than this site. My guess is that this is coming through Google Adsense, but when I can get someone to send me a screen shot of this sort of request, I will know more.
  • Responding to email notices you receive.
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    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

Good Guy Professional Reptiles - Cody Castellanos

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bubs327

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I've been looking for a good gutload for my mealworms I'm raising for my leopard geckos and heard great things about the "Pro Gutload" from www.professionalreptiles.com. I placed a really small ($11) order. Due to a shipping/delivery error by the post office, I never received my order. I contacted Cody Catellanos to let him know that I didn't receive it and was filing an inquiry with the post office in case they contacted him with questions.

Even though the shipping/delivery error was in no way Cody's fault or responsibility, he went above and beyond and provided amazing customer service. After the USPS made it clear that they were not going to take action, Cody sent me a replacement order and apologized for the trouble, even though it had nothing to do with him.

I am so impressed with his customer service -- he's got a new customer for life. :D
 
I totally agree, i have been dealing with Cody from Professional Reptiles for years now. He has the best customer service, and great animals/products too.
I will continue to do business with him, and would recommend Professional Reptiles to anyone.. :)
 
Yep, agree with you all. I haven't bought an animal from him, but wouldn't hesitate to do so.

And just to follow up, I received my replacement about 10 days ago and now have some very fat and happy mealworms and therefore fat and happy geckos thanks to Cody. The mealworms are really active and plump since switching out their bedding to the Pro Gutload. Can't go wrong with a fantastic seller AND product!

Oh, and sidenote to Kristi - after seeing pics of your beautiful geckos on your website, I read your caresheet and that's where I first heard about Cody/Professional Reptiles. :)
 
bubs327 said:
Yep, agree with you all. I haven't bought an animal from him, but wouldn't hesitate to do so.

And just to follow up, I received my replacement about 10 days ago and now have some very fat and happy mealworms and therefore fat and happy geckos thanks to Cody. The mealworms are really active and plump since switching out their bedding to the Pro Gutload. Can't go wrong with a fantastic seller AND product!

Oh, and sidenote to Kristi - after seeing pics of your beautiful geckos on your website, I read your caresheet and that's where I first heard about Cody/Professional Reptiles. :)
Click to expand...

That's awesome! Thank you.
 
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