• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy Protean Terrarium

A

asherah

New member
Joined
Feb 22, 2007
Messages
16
Reaction score
0
Points
0
Age
48
Location
canada
I've been waiting for a terrarium from these guys for 8 weeks. I've got nothing but run around. They quoted me 3-4 weeks. They told me last week that it was shipping and what a surprise, it didn't.

They are telling me they don't give refunds. How convenient when your customers don't have a choice but wait months and months.
They have no begun deleting any comments or inquiries from their facebook profile. Can't have potential customers seeing anything negative.

I am going to be instigating a charge back to get my money back as I doubt I will ever get my tank.

Asherah
 
Have any info on them, emails between you and them, ads. And how did you pay, If via CC file a claim and you will get your money back when item is never received.
 
Here is an e-mail I got stating my terrarium was ready to ship .. of course it didn't actually ship.

Dear Amanda,

My name is also Amanda. Jason has hired me to take on customer service at
Protean Terrarium Design.

Your D2-36x24x24 terrarium has been completed and is ready to be shipped.
All of our shipping brackets this week are full though. Please go to
www.busfreighter.com to order your shipping and have the date set for
Tuesday of next week. After you receive a confirmation e-mail from them,
all you will need to do is forward it to us and we will take care of the
rest. You can either have your shipment as station-door or
station-station. The weight is 95lbs.

Thank you for your order. We apologize for the delay in shipping. Thank
you for your patience and we hope to have many years of business with you
in the future.

You may reach me with any questions you may have via e-mail at
[email protected], Monday-Friday and I will do my best to reply in
a timely fashion and answer all your concerns.

Warm Regards,

Amanda
Custom Service
Protean Terrarium Design

Here is the e-mail stating they don't give refunds.
Hi Amanda,

Sorry for not getting back to you over the weekend, but we no longer
conduct business over weekends.

I apologize that we are little behind on your order but we do not offer
refunds for terrariums. We have it stated on our site as well in our
google checkout TOS. I have copied and pasted it below directly from our
site, http://proteanterrarium.com/payment-and-terms.

"Google Checkout, postal money orders, bank wires, and bank checks only.
Terrariums are individually made and will not be manufactured until paid
in full. Terrariums are not refundable, credit with Protean Terrarium
Design will be given."

Your terrarium is currently finishing curing and will be shipped toward
the end of this week.

regards,

Protean Terrarium Design
- Show quoted text -

Doesn't matter if they give refunds.. I'll do a charge back on my credit card.
The previous post has my receipt. I wish I had it in writing that it would take 3-4 wks for the terrarium to be finished but that conversation was on the phone.

Asherah
 
Forgot to add the receipt for my shipping.
BusFreighter.com
Order # 009030 Print | Close Window
Tuesday, March 22, 2011 5:49:00 PM, IP: 98.234.208.114
Billing Information
Amanda Davey
3030 greenbriar court
san jose, ca 95128
United states
Phone: 408-216-0559
Cell Phone: 408-218-1571
E-mail: [email protected]
Payment Information

Payment Method : Visa
Credit Card : (not shown)
Comment :
Order

Qty Name Options Price Discount Total
1 Semi-Full Service (Station to Door) 1 pieces/Up to 100 lbs./$1,000.00 Declared Value Ship From: 14729 RINALDI ST - SAN FERNANDO, CA 91340: 14729 RINALDI ST - SAN FERNANDO, CA 91340
Ship To: Amanda Davey 3030 greenbriar court san jose CA 95128 4082160559 4082181571 [email protected]: Amanda Davey 3030 greenbriar court san jose CA 95128 4082160559 4082181571 [email protected]
Drop off or Pick-Up Details: march 29 2011
I Agree to the terms provided above and have read the GPX terms and BusFreighter.com terms regarding GPX Shipping and my use of BusFreighter.com.: Yes
Additional information:
Recipient name:
Recipient phone:
Weight: 100 $120.00 $0.00 $120.00


Asherah
 
I like how they say your terrarium is finished in one email, and then its "finishing curing". We all know it takes several weeks for 24 hour silicone to cure :)
 
This is a red flag for me. What kind of company has you pay for shipping via another company, and then have you forward that reciept to them before they will ship.
 
Southern Wolf said:
This is a red flag for me. What kind of company has you pay for shipping via another company, and then have you forward that reciept to them before they will ship.
Click to expand...

If the cages are damaged in transit by the carrier the recipient can place a claim and get the refund. At that point they can decide to have cages rebuilt or go another avenue.

With the shipping receipt I believe the carrier needs it to accept the shipment from Protean. From the pictures I have seen this is not UPS/FEDEX but truck freight which would make sense for the different shipping practices.
 
This sucks… Looks like he it ripping off yet another person. No refund, screw that… Dispute it!
 
Back
Top