Bad Guy REPLY TO KOMELEONS -JEN C.

[Jensi]

THIS IS A REPLY TO KOMELEONS AKA: ottsko/SANG KO [[FROM -JEN C.
I'm not here to try to bash him like he try to do with me and my name.
I'm just here to STATE THE FACTS& hopefully clear my name. Here is the thread he posted of me (link)
http://www.faunaclassifieds.com/forums/showthread.php?t=472231
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It all stated this past Friday (may 9) when i finally wanted to buy my first panther cham. I came across ottsko who was selling a female for $100+shipping. I contacted him (via email) and he said she was available.
I said i'll take her. He then asked me for my zip ,he then said my shipping was $60 ? i told him that on his website it was $55 for my shipping, then he said (email proof attached )"I haven't updated the shipping charges yet. FedEx raised their prices in the last couple of weeks. ok $5 more w/e im not gonna argue over that .. so the my total was=$160.00 ..............(A few hours later i find someone selling a male cham for around the same price) I immediately emailed sang ko ( fri-may9@ 4pm (email proof attached ) I didn't get a reply and didn't hear back from him. Saturday morning (may10)(proof email attch) I RE-FOWARD the email at 8:50 AM. He then tells me "there is a 25% restocking fee" i really wasn't aware of this restock fee that he is talking about (im kinda new at this and i was a first-time buyer+the cham was not even shipped out yet it didn't leave his stock) so I open a paypal case. He tells paypal about his re-stock fee and that i will not get a full refund . (i go to his website to read his info) I SEE A 20% restock fee (file proof attch)!! literally minutes later he goes and changes it to 25% ! .....NOT only was he over charging me for shipping but he also decided to try and get money out out me by changing his '"fee %" ? and he is trying to bash me because i changed my mind 2 hours later about the cham that was nowhere near of being shipped out ?

FACTS:
*It was Not a deposit or A hold
*It was a full payment of $160
*it was not a return !
*It was never shipped(it was supposed to be shipped out on Wednesday)
*I contacted him on the same day (may9) right away at (4pm)

I know maybe some of you might not agree with me , but in 1 day i don't think he lost hundreds of potential costumers -for that price I'm sure he could have sold her and will sell her very quick .
instead of threatening me through e-mails & telling me that paypal wont side me & bashing me on the forum he could have just clicked refund button.

I'm leaving with a very sour experience ......*sigh* .....
This is what really happened you guys decide whether or not you want to make business with him & komeleons.

 

[Pottersgirl]

Why didnt you just reply in the thread that was already started? Why would you make it a bad guy, if you werent intending to bash his name? And, considering he just posted that he has refunded you in full, maybe this was a little pre-mature. Maybe he shouldnt have posted a basd guy thread on you, but responders in that thread have pointed that out to him, and remember what your mom says, 2 wrongs dont make a right.

Now you look just as petty as him.

 

[lillyorchid]

Neither. This is childish.

 

[Jensi]

im sorry like i said im new at this forum thing ..... i should have done that .

 

[tkevan]

Don't think she looks nearly as petty as he does. NONE of the facts she stated, and proved through attachments, here were what he stated in the original thread. Maybe she should have responded in the original thread, but, she did put "Response" in the title.

 

[Jensi]

you guys are right this is childish !! AnD PAHETIC ! ........

 

[Jensi]

I REALLY JUST WANTED TO GET MY WORD OUT .....

 

[Lucille]

http://www.faunaclassifieds.com/forums/showthread.php?t=472231

 

[ceduke]

Wow, I for one will never do business with EITHER of you. What childishness.

 

[Ed Clark]

Jensi, the fact that Sang Ko did the same thing to another person as you did to him will have people wondering if doing business with either of you is smart!

 

[Fangthane]

Don't think she looks nearly as petty as he does. NONE of the facts she stated, and proved through attachments, here were what he stated in the original thread.

Yeah, I have trouble seeing them as being even remotely in the same ballpark, in terms of their respective justifiable avoidance levels. She flaked out on a done deal - definitely a serious party foul. As she claims that she's very new to all of this, I'm not particularly unwilling to chalk it up to newbish exuberance; coupled with an apparent lack of knowledge of business etiquette in general, as well as BOI protocol (The thread is here to stay, people. Deal with it). I've seen such shortcomings work themselves out, leading to productive members who strive to do business the right way.

On the other hand, the seller's actions aren't nearly so easily rationalized away. It's hard for me to see him as anything other than a person for whom profit is the only consideration. Someone who's liable to do whatever it takes to try to come out on top of any given situation. What little buyer protection his (IMO) predatory TOS allow for can't even be trusted, as demonstrated by the fact that he changed those terms to allow himself to - in his mind - justifiably stick it to the customer a little harder. And if you've read his TOS, you know they already had precious little concern for his customers' buying experience, insomuch as it relates to what they stand to lose for circumstances absolutely beyond their control.

Personally, I haven't seen anything that would lead me to permanently blackball the buyer; the seller, on the other hand...

 

[Lupine]

IMHO, I agree w/Fangthane- I would be VERY careful to do business with either party. Hopefully they both learn from this and make an effort in future dealings to step up to the plate, so to speak.

 

[hhmoore]

I don't necessarily have a problem with her backing out of the deal, considering that the seller tried to increase shipping after she paid. Granted, it was only five dollars; but maybe that was five dollars too much. I would probably have cancelled, too; just on principle. As a seller, I honor my pricing...if I underestimate shipping, I eat the extra. I expect the people with which I deal to operate similarly.
This seller lost a sale because he tried to change the price after payment; then he increased his "restocking fee" after the fact. In this case, and in my opinion, the seller is the one to avoid.

 

[LauraB]

Both the Seller and the Buyer have a thing or two to learn, in my worthless opinion. A poll pitting one against the other is unnecessary and immature.

Jen, you were totally supported after Sang Ko/Komeleons posted his initial thread 3 days ago. Surely you read that thread and picked up on that support before you posted your rebuttal and poll. Sang Ko had no basis for his initial Bad Guy post against you ... that was clear.

Have you received the full refund you were entitled to?

Both, live and learn

 

[Celtic Constrictors]

I think the poll was rather unnecessary and didn't give me the option of "Neither person is the winner in this scenario. Both parties were guilty of poor business etiquette and the seller has no idea how to give proper customer service."

My two cents.

 

[Dennis Hultman]

Jen, I would vote none of the above if the poll included a third option.

In your favor,

I looked up the cached pages of his terms of service and believe he changed them as you stated. I stated so on the thread he started along with a link to the cached page.

As for the shipping charge difference it really is a mute point since you had that information before you sent the funds and agreed.

However, I would state that a "great seller" would honor what is stated as the shipping quote. To just say it changed and I didn't fix it on my site is a terrible excuse. You should honor what you state.

That goes for you as well. If I'm going to call him out for not keeping his word, Well, you need to be held to the same standard. That is where I find fault with you.

You agreed to the final price and sent your funds. An hour later or days doesn't really matter. You flaked out. You found something else and wanted to cancel. I personally wouldn't do that to anyone. I think it is wrong. You should do your due diligence prior to agreeing to a transaction. You just simply found something you wanted more and had buyers remorse. I personally think that's wrong, some would disagree.

None of that excuses his behavior but I'm just outlining why I personally don't believe either of you handled the transaction well in my opinion.

No-matter my TOS, If I were the seller I would have refunded you immediately making a note of your cancellation. If you ever tried to buy from me again I might not agree to the transaction or outline expectations clearly to you in writing about what would happen if you cancelled again.

To be fair his original TOS stated

Full payment is required in order to reserve any animal. There will be a 20% restocking fee if the buyer decides not to purchase the reserved animal.

I would have read it as paying for the animal in full then cancelling (such as was done here) would trigger the restocking fee. Even though that isn't what a restocking fee usually is. I would have disagreed with it but that is what I think he was trying to convey.He didn't state deposit but that paying in full is reserving the animal.

You should make a habit of reading the terms of everyone you buy from and that should give you an idea of who you are dealing with.

Bottom-line is, I don't think I will be rushing to buy from this seller. I also think you should decide if you are going ahead with a purchase before you send funds then stick to your agreements. As much as the community has grown over the years it is still small enough for word to get around about flaky buyers. Just do what's right. If you agree to a transaction stick with it.

There can be good reasons to want to cancel a transaction that may come to light after committing but yours was simply remorse.

Just my opinion and I wish you luck.

 

[rottsko]

i knew this lady was going to post something. i told her the shipping was $60 and changed it on the website when she told me it was different on the website. i also changed the 20% to 25% when i changed the shipping. i wasn't hiding anything..i was updating the website. i do more business via ads then only my website so it's not always up to date.

she's not the first person to change their mind and that's why i increased it 25%..it wasn't changed just for her. it was changed months ago. i've been burned by others that pay and change their mind...meaning i had buyers but those buyers bought other animals in the mean time and now i have to hang to the animal longer meaning there are costs to holding on to an animal longer than i had to. at least none of the others decided to place a claim w/ paypal - 'not as described' and cry a river. she knew what she was getting into when she bought the animal bc when she asked for the refund she said keep $5.00 for your trouble. i told her it's 25% then she said keep $10 and let's call it even. i told her that it wouldn't be fair for me to charge previous customers the 25% and not her. then she filed her claim w/ paypal. she didn't like the tos so she filed a claim and thought she was above my policies. she's backed out of deals before i'm sure.

yes, i've backed out of deals as well. hell, i've been burned on one occasion where i deposited $300 and i decided to go w/ an adult vs a juvenile and the seller so all sales are final. i didn't cry and go to paypal and file a claim. i bought the juvenile that i said i was going to buy and ended it at that.

bottom line. she bought and animal and changed her mind. i told her my policies and she didn't like it so she cried to paypal. btw...i talked to paypal. when i told them to refund the whole amount, they asked me why bc there are no guarantees w/live animals and that she was screwed but i decided to give her a full refund to wash my hands of this.

 

[Dennis Hultman]

i knew this lady was going to post something. i told her the shipping was $60 and changed it on the website when she told me it was different on the website. i also changed the 20% to 25% when i changed the shipping. i wasn't hiding anything..i was updating the website. i do more business via ads then only my website so it's not always up to date.

she's not the first person to change their mind and that's why i increased it 25%..it wasn't changed just for her. it was changed months ago.

OK, did she not purchase from your website? Even if you did change it elsewhere why would it matter?

It was what was stated on your site where she was buying from at the time. The point was you changed it after she read it. If that is correct, she should be able to rely on what was stated not what you personally decided in your head or what you said was your terms some place else.

Like I stated the shipping charge really is a mute point if she agreed to it before sending funds. My personal thought was that I would and I think it is appropriate to honor what it currently states since you hadn't corrected it at the time. I think it's bad customer service.

I think the appropriate response would have to been to change it but honor the current rate at what you put. That's my personal opinion of how things should work. Not yours apparently and probably others reading this too.

 

[rottsko]

OK, did she not purchase from your website? Even if you did change it elsewhere why would it matter?

It was what was stated on your site where she was buying from at the time. The point was you changed it after she read it. If that is correct, she should be able to rely on what was stated not what you personally decided in your head or what you said was your terms some place else.

Like I stated the shipping charge really is a mute point if she agreed to it before sending funds. My personal thought was that I would and I think it is appropriate to honor what it currently states since you hadn't corrected it at the time. I think it's bad customer service.

I think the appropriate response would have to been to change it but honor the current rate at what you put. That's my personal opinion of how things should work. Not yours apparently and probably others reading this too.

she didn't purchase from my website. she emailed me an inquiry and purchased it via email. she knew shipping was $60 and i explained to her that i haven't changed the shipping on my website. she said that was fine. she even tried to haggle w/ me! asking to sell the animal for $80 and i told her no she said that was fine.

i agree w/ you on the fact that since the website stated 20%, should've charged her what was on the website BUT she wouldn't have even paid the 20%!!!

 

[rottsko]

i agree w/ you on the fact that since the website stated 20%, i should've charged her what was on the website BUT she never told me that she saw 20%! even if she did see it, she wouldn't have even paid the 20%! she just filed a claim after my second email rejecting her $10 for my troubles.