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Bad Guy REPTI RACKS

she is my cousin i live here in the house and she is upset and tired of dealing with you i breed and sell reptiles have for over fifteen years and just so you know im not the only in this business that has seen these cages and non of us will refer u to anyone
wow eric must have told you my name we all use these cages yes pam paid for the cages where we all supposed to bring you money lol why are you trying to change the subject to somthing that doesnt have any thing to do with the quality of the cages
 
ive emailed you for months trying to get you to fix this problem now i have another problem when these are the only cages i have had problems with and the other cages i bought used and have never had any problems i buy yours new and they are problem after problem so far and every time i said anything it was always our fault some how
 
blueangel817 said:
here is one of the door he fixed today and the other doors he replaced
Click to expand...

You requested if you can have the doors we replaced today which was 2 of them as you asked for when you dropped them off and showed us which 2 doors.You wanted to use the cracked doors on another cage. ??
 
gshearman said:
she is my cousin i live here in the house and she is upset and tired of dealing with you i breed and sell reptiles have for over fifteen years and just so you know im not the only in this business that has seen these cages and non of us will refer u to anyone
wow eric must have told you my name we all use these cages yes pam paid for the cages where we all supposed to bring you money lol why are you trying to change the subject to somthing that doesnt have any thing to do with the quality of the cages
Click to expand...

She didn't seem upset today as she was very nice and thankful for me taking care of this for her.Why do you keep saying quaility of the cages you had rusted nuts and 2 cracked doors.
 
as i have stated before we forgot to REMIND YOU about the other door u mean to tell me you didnt over look the cages you built after all this come on dude any one would have looked over it she was happy that after 6 months you might do somthing until she got them home noticed the door wouldnt close and that the other cracked door never got fixed and bottom line is we paid almost 1600 dollars for these cages there shouldnt have been any of these problems and it shouldnt have taken six months to get anything done about it that is the bottom line
 
blueangel817 said:
ive emailed you for months trying to get you to fix this problem now i have another problem when these are the only cages i have had problems with and the other cages i bought used and have never had any problems i buy yours new and they are problem after problem so far and every time i said anything it was always our fault some how
Click to expand...

i really cant see how you have a door problem now.They were opened and closed to show you and who ever the guy was you brought with you. Everything was just fine when you picked them back up and they were stacked onto each other.
 
Mr Shearman... When I did business with you I mentioned Steve and you didn't know who he was. These are not your cages so why do you continue to harass Steve when it has nothing to do with you? And Steve did not take the extra measure and make my cages better than anyone elses. All of his cages are quality....period...........
 
gshearman said:
and yes we kept the cracked doors so we could show other people the problems we have had with repti racks
Click to expand...


wow really, You asked me what i will do with the old doors and told you trash and than asked for them so you can use them on other cages you were going to cut them down to fit.
 
you opened and closed 1 only 1 door and it wasnt that door keep making excuses
LOOK PEOPLE 1600 dollars for three cages from day 1 the cages bowed then the nuts and bolts started rusting then the doors started cracking months and months of complaining finally 6 months later he works on them forgets to fix one and makes another not close and thats where we are at do you want to spend that kinda money and have this experience
 
it seems like steve has replaced everything that the OP had an issue with on his dime, so why the bad guy post? now if he decided to ignore you or refuse to correct the problem, i could see this posting as justified, just doesn't seem that way though. i have to agree with the OP about the nuts rusting though, probably should have used stainless acorns in the original build, but steve even replaced those free of charge as well. as for the acrylic cracking like that, honestly that looks like lack of care by the OP. that stuff does not just crack without being seriously stressed. the OP also showed pics of the bowing center support but no pics of the gaps between the top of the enclosure and the wall. if the "hole" in the wall wasn't cut square and the cage was forced in, i could see that happening. or like steve suggested it could have happened when tied down. this all seems just a little fishy since the seller has done what looks like everything in his power to set this right. is there something that i'm missing that the OP is requesting? i saw this posted on the DFW craigslist as well. buyers remorse possibly?
 
Thank you Shawn.We never had any other customer contact us about rusted nuts other than them and about doors cracking.
 
no he didnt replace all the nuts he told us to go to home depot to buy more nuts and there is still a cracked door and you dont think that when nut and bolts rust they swell and put added stress on the plexiglass think about it and why did it take 6 months to do anything about it im getting pics of the gaps around the cages and the only remorse is the fact i picked repti racks
 
from what i read he specially ordered 48 acorns for you, but you actually needed more. the part that i don't get is how in a previous post you stated that you forgot to remind him about the third door. so when you drive out there to get all this fixed, he only had enough for two of the doors. you forgetting to remind him about a third door isn't really his fault when trying to resolve this. so he tells you that they are less than a buck for a bag and they carry them at home depot. at that time did you or didn't you agree to pick them up for yourself to "save gas"? my question is are all the rusted bolts replaced, are the cracked doors replaced, and is the cage still bowed on the center support? if not why the post after he tried to fix this for you?
 
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