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Bad Guy REPTI RACKS

gshearman said:
or post it on here your call i have been in the reptile trade for almost 25 years never had a problem with anyone and have a pretty good rep in the dallas fort worth area
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gshearman said:
i breed and sell reptiles have for over fifteen years
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So which is it? 25 years or 15 years?

I think any credibility you may have had was shot when you can't even keep up with your lies.
 
gshearman said:
just so every one knows there are no children in the house its just us two
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gshearman said:
we have no kids so i know nothing it getting messed with bc its only me and my husband here.
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blueangel817 said:
im here also and stand by gary as he lives with us
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Why in the world would you two lie about something like how many people live in the house?



gshearman said:
and you want to point out mistakes McNeeley is the name
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blueangel817 said:
i cant change my last name on my yahoo email that is my maiden name my married name is McNeeley
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So you try to make him look stupid, when he was only going by the name on the e-mails YOU sent him??

Did either of the 3 of you that live in that house ever tell him that you needed 3 doors replaced? I've always built my own cages but if I ever decide to order any Repti Racks is starting to seem like a good choice. It seems he's tried to fix every problem he knew about. This thread backfired for the op and turned into a good guy thread.:)
 
BobbyDD said:
Why in the world would you two lie about something like how many people live in the house?







So you try to make him look stupid, when he was only going by the name on the e-mails YOU sent him??

Did either of the 3 of you that live in that house ever tell him that you needed 3 doors replaced? I've always built my own cages but if I ever decide to order any Repti Racks is starting to seem like a good choice. It seems he's tried to fix every problem he knew about. This thread backfired for the op and turned into a good guy thread.:)
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OMG, I love it. AGREED.
You should have been a lawyer.

Two cents: I have never personally dealt with Steve and am new(er) to the site but I read this entire thread.

NOW -- I would for sure order from Repti-Racks should the need ever arise not only because of this thread but my Uncle is on this site and fairly well known but likes to keep his nose out of stuff so I will not mention names but will say, he too stands behind Steve.

Four words to OP:
Run on sentence's much?

geez ... :X
 
my Uncle is on this site and fairly well known but likes to keep his nose out of stuff so I will not mention names but will say, he too stands behind Steve.
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If your uncle likes to keep his nose out of stuff, you shouldn't throw his a$$ into it. If he wants to support Steve, he can post for himself. Nameless recommendations don't mean a whole lot, and posting what is said by anonymous third parties is against the rules (your post didn't hit the trigger for an infraction, but you should be aware of the rules).
 
whats with all the whining, acrylic breaks but usually under stress (probably caused by OP) go to homedepot and get another piece cut for $10. If you have 3 people there how bout you quit standing around and do the minor fix. Id say Steve was wrongly accused and has put up with this :censored: from atleast 2 or 3 people...... who are all in the same house with the same issue. If you have a problem thats fine to try an resolve it but dont have your brothers cousins' mothers uncle help. DO IT YOURSELF!
 
wow really? Ive never went through reptiracks but any acrylic will start to crack through stress over time. Its not very hard to replace and he replaced it for free. And the rusted nuts is just crazy. There a couple of cents at your hardware store. You have a cage that your keeping a high humidity animal in the cages keep humidity high so nuts and bolts are going to rust. But you can repair for just a few pennies. This whole thread seems a bit pointless. Seems like he went above and beyond to try to fix your doors that you could of fixed your self for about 10 bucks at lowes
 
Thank you all for your support.
On a side note since brought to my ATT from this one person having rusted nuts happening to only them, we decided to now offer stainless steel acorn nuts on all caging ordered from 11-8 on at no added cost to our customers.
 
chazzz said:
I planned on purchasing cages from Repti-Racks very soon, and in no way did this thread make me not want to do business with them. Actually just the opposite, seeing how Steve has handled himself like a true professional throughout this thread.

Like stated so many times before on the BOI it's not the problems that might happen with a purchase it's how those issues are dealt with that constitutes a good or bad guy.
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:iagree:
 
I have purchased two large arboreal cages from Repti-Racks and have been pleased. For the money, they can't be beat. It did take 6 weeks for delivery but that was stated up front and
just means they have a whole lot more happy customers than unhappy ones.
Norman friedman
 
repti-racks said:
Thank you all for your support.
On a side note since brought to my ATT from this one person having rusted nuts happening to only them, we decided to now offer stainless steel acorn nuts on all caging ordered from 11-8 on at no added cost to our customers.
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I was the one who sent you the e-mail Steve. E-mail sent at 8 in the morning - contacted less than 90 minutes later.

The cost of replacement acorn nuts and bolts set me back a mind-blowing $8.00 for three cages. Oh the humanity.......

All cages are high humidity environments.

For the record, I have made two purchases from Steve. The first time there was shipping damage. He responded immediately to my call and had replacement parts shipped the next day. He did so without photographic proof of the damage on my end.

The second shipment was split into three parts. I informed him after the first part that additional reinforcement was needed in the packing. Voila - the next two packages arrived with the reinforcement I asked for.

I have purchased cages from boaphile, dragons4you, animal plastics and barrs.

I put Mr. Negri and Mr. Barr on a level above the others. Are their cages better? All cages are pretty much the same..........

No, it is the level of responsiveness that I have gotten from Doug and Steve over the years. The immediate communication, the desire to make things right and the willingness to communicate throughout the process.
 
I have a cage from Repti-Racks as well. Never once had a problem with it. The delivery driver even put it to the test for me by dropping it on my stone walkway. Not a scratch, so great job packing that thing Steve!

As far as contacting him, I had maybe one or two short emails that I sent, and they were answered in a very timely manner.


I wouldn't hesitate to buy another cage from Steve. In fact that would be the first place I'd look if I needed another one.

Kristina Rogers
 
This really did turn into a good guy thread!! I emailed Steve a while back on the wait time and he responded within minutes. I was too impatient to wait the 8 weeks, but he seems more than willing to help you out whenever necessary!

Also the OP just sounds regretfull and trying to nag at Steve for whatever she can.
 
Wow, Steve Im so impressed with you keeping your cool through all this. The OP is a retard. You were very patient and did nothing but try and resolve their issues. If anything, their attempt at badmouthing you has simply created another customer for you :) I hope to order a couple cages from you within the next few months :) Thanks for showing yourself to be a top-notch stand up guy!
 
I normally don't comment on these threads but I have to this time. I have seen several of your cages and have been very impressed with them. I am looking to buy a couple very soon as a matter of fact so I really paid attention on this post. I have to say that I will side with Repti-racks on this one. First off I think it looks pretty bad when all other cages I have seen have been fine. Now a person that the name doesn't match wants to complain and then upon reading closely they start out saying at first they have been in the herp world for 25 years and then on page 5 state 15 years. If you are gonna try to bad mouth someone keep the story straight. Keep up the great work on the cages and look for my order soon.
 
I've also bought from Steve at Repti-Racks... About $3k worth of caging so far and I've never had a problem with bowing or anything... I also have some large boas and retics in the cages and still no issues...

Steve has always been great and even when backed up with a lot of orders, has always kept me updated on my order status and worked with me for pickup considering I drive 2 hours to pick them up...

I'm sure I could look and maybe see a bolt starting to get rusty, but that comes with any caging or any hardware that isn't coated... If I ever have that issue, I have no problem buying my own coated nuts and bolts if they ever need replaced...

For the price and convenience of local pickup, I think all the business I've done with Steve has been great
 
I have also bought cages from Steve and met him personally. He's one of the good guys in the business- great product and stands by it.

Sounds like the customer who started this thread needed a little drama in his/her life...

Steve- nobody needs 'customers' like these... they're just way too high-maintenance... nothing you do will make them happy.
 
I'd like to point out that this couple, Courtney and her husband Gary, run this website

http://www.theboahouse.com/current-projects.html

They recently acquired a "rescue" boa from a group of four off craigslist, as well as a handful of Dumeril's boas. They have NOT practiced proper quarantine AT ALL and are breeding FOR PROFIT from these craigslist animals.
 
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