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Inquiry Repti-Racks
- Thread starter jtmoney528
- Start date
Candachan
Luna Serpentry
They did, sent UPS ground. Right now it's in the city but they won't be delivering until Monday I guess.
cop814
New member
ordered a cage July 7 2011, today 11-12-11 no cage yet!!
I had the same issue a couple of years ago. It took nearly 4 months just to get 2 cages. Needless to say I've never bought anything from them again. I'm sorry you had this experience.
gottabsleeved
Member
Great!I ordered two cages a week or so ago,steve sayed 4 weeks!LOL 
Ill get back to let ya know how good his word is!
Ill get back to let ya know how good his word is!
Rud3Bwoy
New member
yea same here guys i got sick of waiting sold mines to some one got a critter condo instead,not holding it against them seeing as they did warn about lead times before ordering but really?
I recently tried these guys. Racks are done and shipped within 2 to 3 weeks. The difference is their cutting machines are on site. Repti-Racks are NOT.
http://www.lstexotics.com/
http://www.lstexotics.com/
ALSO, I just ordered 2 racks form C Serpents Reptiles out of Florida. I ordered on Friday and he shipped today, Monday! Can't beat that you guys! His adds are on KS.com under breeder racks.
jacobftw
New member
I ordered from them and will never again. At the beginning of October last year I ordered 20+ cages, told twelve weeks lead time which was fine. Didn't end up getting them all in untile around July. Were dvery deceitful saying oh yea they'll be done this week and shipped out everytime I talked to them. Towards the end they half assed putting the cages together and I was stuck gluing the seams on about half of the cages and screwing light bars into a few. Also a lot of the hardware was broken when they shipped it so I had to deal with them on getting replacement hardware, also not fun.
Everybody should save themselves the headache and spend a little more to deal with someone who is professional.
Everybody should save themselves the headache and spend a little more to deal with someone who is professional.
Rearfanged1
Brody Rigby
I ordered their 4x2 cage,good quality but wait time is a joke,it took almost 7 months to receive
this thread is about repti-racks, refrain from putting 'advertising' for other companies in this thread
maidenschmidt
New member
I ordered a 4x2 on june 24th. still not here. Wtf!
Candachan
Luna Serpentry
Got my 2 cages after about 2.5 months, and they did make it to my house even though my street name was misspelled. They are gorgeous cages that I was able to plug-and-play with no extra set-up required. I am not happy about the wait time, but as I said my cages were displays and I was in no hurry. I would be wary buying cages that actually were needed within a certain time frame.
The first of my two cages arrived (the other one is delayed in transit). Unfortunately the cage design isn't what I asked for... I wanted cages with NO center brace, and specifically told them so, and what did they do? Sent me cages with a center brace! I'm going to contact them and try to return.
Candachan
Luna Serpentry
That sucks, Natalie. 
Yeah it does. I sent them an email, but they never responded to any previous ones so I have no clue how this will go. Their website says they don't accept any returns. I was pretty outspoken in my email about how disappointed I've been with the whole process. If they don't get back to me I'll just sell the cages locally.
I sent them an email, but they never responded to any previous ones so I have no clue how this will go. Their website says they don't accept any returns. I was pretty outspoken in my email about how disappointed I've been with the whole process. If they don't get back to me I'll just sell the cages locally.
repti-racks
New member
Natalie
Hello here is our reply in case you don't get it.
Subject:
RE: Repti Racks: Wrong item received
From:
<[email protected]> (Add as Preferred Sender)
Date: Sat, Nov 26, 2011 9:16 am
To: "Natalie Steckler" <[email protected]>
Hello you can ship it back that's not a problem we apologize for this as it was over looked as it can happen were only human and rarely ever have this happen.We can remove the center part very quickly for you and ship it back to you. Normally its not done this way and 99.95 of the time all details ask when ordering are written on the invoice. but if that's what you requested not a problem i will correct it as its a 2 min fix.I will e-mail you shipping lable's for doing so just pack them the same way BUT leave doors out. (Let me know back and ill e-mail them over)
Yes we have had a lot of manufacture delays in the past few months and those are all almost gone as you may see we have no bad feedback just had turn around time delays (Which are almost gone now) but each who received their cages all told us how much they love them and order more that's why were extremely busy most times of the yr and with this old manufacture they couldn't cut it we have noticed. At this point we only have 2 more order groups (Very little orders left) and were completely caught up and able to switch manufactures and maybe for the first time in 7 yrs have some units in stock.
Delays are something that know one could know its going to happen and can happen more than once and of coarse it did, every time we turn around those past few months our manufacture had some sought of delay for us and when they told us what to expect well it changed again that's why we state what we state on the site. when their is a delay it affects everyone who has ordered after that delay we do try to let customers know of delays but its not as easy as it sounds as its not e-mailing one or 2 people its a lot as your talking everyone from that delay date after and most times 30-40 people and being one person running everything and i mean everything i try to spend more time building than on a phone or e-mailing updates(I do return e-mails quickly) thats why everything is stated in lead time link and everywhere else we can post it.We also state that the only updates we send out are when were up to your order group that and among other un for seen delays that can happen in the process is why we have a video and wording all about the process and state its not set in stone as we cannot predict the future.
We are currently in the process of changing manufactures and process structure to reduce this a great deal as our current one cant keep up with the demand of us nor their other customers and has cost us too many delays.We currently have an Elite caging line which already has this structure in play and has low lead times. Our Ultra series line process has dropped a great deal recently as like i mentioned were almost completely done with orders.
We reply to everyone who e-mails but if you didnt get a reply we most likely didnt get it or went to spam and got deleted and when this happens that's when customers love to leave feedback "they never reply back or something but never think of what could have happened or trying a different method by calling and leaving a message".We did have e-mail problems with the host change over the past few months as our e-mails were being directed to a new server so some i'm sure were lost in this change over. We also moved our web site hosting the same time so our contact form or product inquiry form had same issues and it took time for our web guy to work out the bugs.But its all back on track and were rolling forward with a new process ans changes and do apologize.
Thank you
Yeah it does.
Hello here is our reply in case you don't get it.
Subject:
RE: Repti Racks: Wrong item received
From:
<[email protected]> (Add as Preferred Sender)
Date: Sat, Nov 26, 2011 9:16 am
To: "Natalie Steckler" <[email protected]>
Hello you can ship it back that's not a problem we apologize for this as it was over looked as it can happen were only human and rarely ever have this happen.We can remove the center part very quickly for you and ship it back to you. Normally its not done this way and 99.95 of the time all details ask when ordering are written on the invoice. but if that's what you requested not a problem i will correct it as its a 2 min fix.I will e-mail you shipping lable's for doing so just pack them the same way BUT leave doors out. (Let me know back and ill e-mail them over)
Yes we have had a lot of manufacture delays in the past few months and those are all almost gone as you may see we have no bad feedback just had turn around time delays (Which are almost gone now) but each who received their cages all told us how much they love them and order more that's why were extremely busy most times of the yr and with this old manufacture they couldn't cut it we have noticed. At this point we only have 2 more order groups (Very little orders left) and were completely caught up and able to switch manufactures and maybe for the first time in 7 yrs have some units in stock.
Delays are something that know one could know its going to happen and can happen more than once and of coarse it did, every time we turn around those past few months our manufacture had some sought of delay for us and when they told us what to expect well it changed again that's why we state what we state on the site. when their is a delay it affects everyone who has ordered after that delay we do try to let customers know of delays but its not as easy as it sounds as its not e-mailing one or 2 people its a lot as your talking everyone from that delay date after and most times 30-40 people and being one person running everything and i mean everything i try to spend more time building than on a phone or e-mailing updates(I do return e-mails quickly) thats why everything is stated in lead time link and everywhere else we can post it.We also state that the only updates we send out are when were up to your order group that and among other un for seen delays that can happen in the process is why we have a video and wording all about the process and state its not set in stone as we cannot predict the future.
We are currently in the process of changing manufactures and process structure to reduce this a great deal as our current one cant keep up with the demand of us nor their other customers and has cost us too many delays.We currently have an Elite caging line which already has this structure in play and has low lead times. Our Ultra series line process has dropped a great deal recently as like i mentioned were almost completely done with orders.
We reply to everyone who e-mails but if you didnt get a reply we most likely didnt get it or went to spam and got deleted and when this happens that's when customers love to leave feedback "they never reply back or something but never think of what could have happened or trying a different method by calling and leaving a message".We did have e-mail problems with the host change over the past few months as our e-mails were being directed to a new server so some i'm sure were lost in this change over. We also moved our web site hosting the same time so our contact form or product inquiry form had same issues and it took time for our web guy to work out the bugs.But its all back on track and were rolling forward with a new process ans changes and do apologize.
Thank you