FroggieGecko
New member
I was at the White Plains NY Reptile Expo at the beginning of January. I saw a WC Frog Eyed gecko there that I fell in love with. I was a little wary about WC, but the 'lovely' people at Reptile Depot assured me she was healthy and eating well.
I got her home and she seemed very skittish, shy and didn't move much, but I assumed most of this was due to being WC and in a new surrounding. She wasn't eating much though, and so when 2 weeks later she developed a swelling in her gut and extreme lethargy I took her to the vet. X-rays showed massive MBD (which doesn't occur in WC animals, at least to this massive extent). She was completely decalcified aside from her inner ear. She also had numerous massive fractures and what bones weren't broken were mush. She was put to sleep to save her further pain. I emailed Reptile Depot and after 5 days I hadn't heard anything I called. I spoke to Steve who told me I was wrong, my vet was wrong, the gecko didn't have MBD, and they sold me a perfectly healthy animal and whatever happened happened while I owned her. She was out of guarantee but they'd 'help me out with any further animal purchase I wanted to make.' ... Um, no? Today I called back to ask if I could take the offer on goods, rather than animals as we have 20+ other reptiles in the house and I didn't want to risk another sick animal from them. I was told they'd call me back. Instead of calling back I got an email from them which, I quote:
No apology, no offer of any reimbursement, just more insults. I have offered to show them the vet report and x-rays and they refused, just stating that my vet is wrong. I think if you've gotten a healthy animal from these people you're lucky. Not to say they sell a lot of ill animals, but if they do, their customer service SUCKS. It's not just about selling healthy animals, it's about owning up to mistakes and making them right when they don't... Which Reptile Depot certainly seems to show zero interest in doing.
I got her home and she seemed very skittish, shy and didn't move much, but I assumed most of this was due to being WC and in a new surrounding. She wasn't eating much though, and so when 2 weeks later she developed a swelling in her gut and extreme lethargy I took her to the vet. X-rays showed massive MBD (which doesn't occur in WC animals, at least to this massive extent). She was completely decalcified aside from her inner ear. She also had numerous massive fractures and what bones weren't broken were mush. She was put to sleep to save her further pain. I emailed Reptile Depot and after 5 days I hadn't heard anything I called. I spoke to Steve who told me I was wrong, my vet was wrong, the gecko didn't have MBD, and they sold me a perfectly healthy animal and whatever happened happened while I owned her. She was out of guarantee but they'd 'help me out with any further animal purchase I wanted to make.' ... Um, no? Today I called back to ask if I could take the offer on goods, rather than animals as we have 20+ other reptiles in the house and I didn't want to risk another sick animal from them. I was told they'd call me back. Instead of calling back I got an email from them which, I quote:
No apology, no offer of any reimbursement, just more insults. I have offered to show them the vet report and x-rays and they refused, just stating that my vet is wrong. I think if you've gotten a healthy animal from these people you're lucky. Not to say they sell a lot of ill animals, but if they do, their customer service SUCKS. It's not just about selling healthy animals, it's about owning up to mistakes and making them right when they don't... Which Reptile Depot certainly seems to show zero interest in doing.