IncaKola
New member
Do not buy from ReptileDepot.com
I ordered three red-eyed tree frogs from their website. I was a little nervous about getting them from a website, but no pet stores in my area carry them, and one of the stores actually recommended I look at Reptile Depot.
I was a bit uneasy at first, but after reviewing their refund policy, and alive on arrival guarantee, I felt comfortable enough to order from them.
Big Mistake
I placed the order on a Friday morning, and expected them to arrive on Saturday. (After paying $80 for overnight shipping) On Saturday, I had not received any communication about my order, so I sent an email to support. After no email on Monday, I called their store, and they informed me that the order was sent that day, and will be there on Tuesday.
Tuesday afternoon comes, and so do the frogs. Yay!, right? Nope… all 3 frogs were shipped in the same small container inside of the package! 2 of them were tangled together and dead.
Once my wife came home from work with our laptop, I hopped on and email them about the issue. The next day (Wednesday) , I received a response asking me to freeze the bodies while they looked into the issue. After no response by Friday, I called the store, and the woman told me to mail the bodies back, so I could receive my refund.
Great I though, so I mailed them back using certified mail. After they received it, I called again in seek of a refund/replacement.
The woman said I would get a call back. After no call, I emailed them, and this is their message:
“If dead at 2Pm why did you not immediately notify us? Your notice to us was 6/13/2006 7:25:27 PM, and you must have been aware they were dead. That should trigger an immediate response to call us to ensure your guarantee was not void. Your statement clearly shows us you were aware of our terms: We do hope our Guarantee does provide comfort,. Summer months can be tough and we can only hope customers comply with our guarantee for everyone’s sake (animals included). If you do not take care of the animals, we cannot be responsible”
What??? I open the package to dead animals, and it’s my fault? Why have a 24 hour guarantee, if you incriminate people who don’t contact you the moment the box is opened?
They have been dodging calls, and emails ever since. I’ve been hung up on, put on hold for extended periods of time, and the manager never seems to be in.
FYI, Reptile Depot has 13 unresolved claims at the Better Business Bureau and an F Rating…
I wish I had only known sooner.
Good luck, and I HIGHLY suggest you stay away.
I ordered three red-eyed tree frogs from their website. I was a little nervous about getting them from a website, but no pet stores in my area carry them, and one of the stores actually recommended I look at Reptile Depot.
I was a bit uneasy at first, but after reviewing their refund policy, and alive on arrival guarantee, I felt comfortable enough to order from them.
Big Mistake
I placed the order on a Friday morning, and expected them to arrive on Saturday. (After paying $80 for overnight shipping) On Saturday, I had not received any communication about my order, so I sent an email to support. After no email on Monday, I called their store, and they informed me that the order was sent that day, and will be there on Tuesday.
Tuesday afternoon comes, and so do the frogs. Yay!, right? Nope… all 3 frogs were shipped in the same small container inside of the package! 2 of them were tangled together and dead.
Once my wife came home from work with our laptop, I hopped on and email them about the issue. The next day (Wednesday) , I received a response asking me to freeze the bodies while they looked into the issue. After no response by Friday, I called the store, and the woman told me to mail the bodies back, so I could receive my refund.
Great I though, so I mailed them back using certified mail. After they received it, I called again in seek of a refund/replacement.
The woman said I would get a call back. After no call, I emailed them, and this is their message:
“If dead at 2Pm why did you not immediately notify us? Your notice to us was 6/13/2006 7:25:27 PM, and you must have been aware they were dead. That should trigger an immediate response to call us to ensure your guarantee was not void. Your statement clearly shows us you were aware of our terms: We do hope our Guarantee does provide comfort,. Summer months can be tough and we can only hope customers comply with our guarantee for everyone’s sake (animals included). If you do not take care of the animals, we cannot be responsible”
What??? I open the package to dead animals, and it’s my fault? Why have a 24 hour guarantee, if you incriminate people who don’t contact you the moment the box is opened?
They have been dodging calls, and emails ever since. I’ve been hung up on, put on hold for extended periods of time, and the manager never seems to be in.
FYI, Reptile Depot has 13 unresolved claims at the Better Business Bureau and an F Rating…
I wish I had only known sooner.
Good luck, and I HIGHLY suggest you stay away.
Well said Sir... 
