• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Info Reptiles Express - interesting situation

I'm often more of a lurker here than a poster but I do have to agree with the reasons for them to not post the whole pdf or jpeg scan of the waiver. They are protecting their business by making sure the only people they give it to are registered customers. As we saw with SYR (whether that was a legitimate shipping company or not I dont know) all it takes is one person to ship one thing wrong to mess it up for everyone else.
Humans often want answers now, right then and there, and dont want to wait for them. In this case that just wont happen. It is going to take a lot of phone calls to find out where the ball was dropped and people need to give the owners and workers of RE a chance to do this without them having to come to the thread to put out fires.
As we have seen in the past with any thread regarding RE they post information as soon as they have it in their hands. How many businesses can you say do that? Not many.
People also need to remember UPS is a huge world wide corporation. And word takes time to trickle down the food chain of that corporation. Not to mention all the individual stores. Change doesnt happen over night and I think to many are forgetting this.
 
We've seen time and time again how one hand of that company has no idea what the other hand is doing. And we're talking about hundreds of hands (hubs) here. "UPS" isn't an individual that should be or could be aware of anything at all. It's a disjointed, dysfunctional corporation that can't keep it's own rules straight.
Bingo!! I recently had a problem with a UPS store charging my customer an inconvenience fee of $20 for receiving a live animal shipment. This fee was charged after my customer was "reamed" by the store employee. Now keep in mind this was not a hub and not a UPS employee. These kinds of places simply ship for UPS and do not know all the rules. It is going to be a long road to get everyone involved in shipping and receiving live animal shipments on the same page. We need to give it time for word to spread from corporate down to counter service personal. It's not going to ever be perfect there are always going to people at the counter that have no idea of the new rules. But we must remain civil and allow RE to take care of any issue that pops up.

And Debbie at RE was top notch at taking care of the $20 inconvenience fee.

This is not only a UPS problem. A few years ago I was picking up snakes at a Fed Ex hub because they x-rayed the package and "knew what is in there" so they called me and would not deliver. I was told they do not ship snakes. Well, I pulled out my trusty waiver and asked them to put a copy on hold. After the manager read it, copied it and put a copy on hold, they released my package. The counter girl who was involved the whole time says again "we do not ship snakes" I waived my waiver in her face and said "this says you do".

Courtesy will go a long way in this. My local UPS store was hesitant when they found out I ship live snakes. They said they didn't know snakes could be shipped UPS. When I explained only approved people with waiver, they had no problem with it. Now they want to see every snake I receive. Even the guy that is terrified of snakes wants to see. So this gives me a small opportunity to teach some people a little about whatever is in the box. And hopefully teach the fearfull ones, that in general the snakes aren't going to hunt them down and eat them. Even the UPS driver was in on the last viewing.
Click to expand...
Click to expand...
 
It was rude. You can have your opinion, but apparently everyone can have one, but me?

RE was incredibly professional when I signed up for an account. I have not used them yet, but as helpful as they were when I signed up I have no concerns that shipping with them won't go smoothly.

Demanding something that has been stated it only available to members and then demanding again and again is something a 4 year old would do. RE doesn't even have to respond to her should they so chose, but they have done so rather politely.

Slap me? That sounds professional. Run along.
 
Anyone see this. SYR claims no one can ship snakes through a third party using UPS>
 

Attachments

  • Capture.JPG
    Capture.JPG
    88.8 KB · Views: 284
I already forwarded that to Brendan.

That's third-party information though, just SYR saying whatever and expecting everyone to take their word for it. I have the exemption from UPS with the sig of the Director of Dangerous Goods in front of me. What does SYR have to show us?
 
TripleMoonsExotic said:
I already forwarded that to Brendan.

That's third-party information though, just SYR saying whatever and expecting everyone to take their word for it. I have the exemption from UPS with the sig of the Director of Dangerous Goods in front of me. What does SYR have to show us?
Click to expand...

I agree with you but to be honest I am not ready to let anyone off the hook yet. Not untl there is some kind of definitive proof. You really should be able to call someone and verify.
 
I also forwarded the email on to RE. And just a side note, I am very pleased using their services so far. I have had one issue out of several shipments, and Debbie was able to clear it up and get the package moving again:thumbsup:
 
Either there's some ugly stuff going on, or SYR is being a bit bitter and vindictive.

I got the email as well, and am interested in how RE will respond. I'm still giving them the benefit of the doubt.
 
I would say that it's wreckless on SYR's part to print something like that about UPS' policies.

UPS is a huge corporation so it wouldn't suprise me if one "director" or VP or [insert title here] didn't know what another "director" was doing.
 
all I have to say is, St. Louis' UPS is horrible, extremely rude, and could give 2 sh**s about their customers I've had about 5 reptiles shipped to me through UPS, 2 packages were lost for a day and one the box was so messed up I didnt except it because from then on its my problem
 
We have contacted our UPS reps and the director about SYR statement. The snake shipping topic has been a very hot issue with UPS. We have been battling hard for our side and have been told as of yesterday the UPS corporate world is 50/50 with shipping snakes. It is possible that UPS will temporarily stop allowing snakes shipments with RE. Just like our waiver and our agreement state they can stop snake shipments at anytime. They do have to give us written notice and as of today we have not received any such notice. If we do receive this notice we will post the bad news on our site, send a statement out to all of our members letting them know and post on the forums. The directors that want UPS to ship snakes told RE yesterday they are confident they can have a official RE company policy about snakes updated and procedures in place to make the UPS employees comfortable with snakes in the next few months. We have been told changing the official no snake policy of UPS is a very slow moving ship. They also told us they will not be issuing any new waivers at this time, but the 3 that are still out there are currently valid. Until we are told yes or no that our snake waiver is no longer valid we are operating as business as usual. I will keep everyone updated as we receive answers to our call and email we sent today about this.
 
Just dropped a package off ball pythons off at my Hub... He took one look at the waiver and said... "No Problem" My Hub is still accepting snake shipments so I don't think it's anything to be concerned about as of right now. I told them that if there were any issues at all they could give me a call and I would get in touch with RE but I don't forsee that happening because the waiver does have the signature of the "Dangerous Goods" Coordinator on it! I'm sure this will get cleared up sometime soon but I am still certified Fed Ex just in case. Until I have to use them I will continue using RE because of their customer service :) Thanks Brendon and Debbie.. You guys make a great team!
 
If all you need is the RE waiver to ship reptile via UPS then what is to stop someone from joining, getting the waiver and then dropping their membership. They could even pass it on to all their friends.

There has got to be more to it then just the waiver because the longer they are in business the more people have their waiver and the less control they have over it. I agree that the waiver allows you to ship but RE must have more control over others using the work they've done with UPS than just the waiver.

Maybe I am off base. I admit I haven't visited their website.
 
The waiver is specified with RE so if a private person were to try to ship under that waiver they would be stopped at the HUB and refused.. that's my understanding because the labels and the waiver fall under the RE account... If I'm off base.. please correct me Brendon or Debbie... thanks!
 
Brendan,

I just got an email from SYR about Daytona, and figured I'd bring it to your attention. Mainly the part I put in bold. Seems like UPS is very conflicted on the issue of shipping snakes. I'm not even sure the average Joe could get a straight answer on it from their corporate office even if you spoke directly to them.

www.ShipYourReptiles.com
ShipYourReptiles.com at Daytona this weekend
Header

Hey folks,

ShipYourReptiles.com will be serving attendees and vendors at the Aug. 20-22 National Reptile Breeders Expo in Daytona Beach.

Our booth is to the left inside the expo entrance. Look for the 12-foot-tall green banner.

You can ship dry goods and reptiles not including snakes.

You cannot ship live snakes.

We have been working closely with UPS on the live snake shipping issue. Today we got the official word from UPS' director of dangerous goods:

UPS currently does not allow third party or online snake shipping by anyone. We have learned that all existing snake exceptions apply only to individual breeders or sellers, not their third party or online shipping operations.

While we are fighting hard to allow snake shipping, anyone who currently allows third party or online snake shipping is doing so without UPS permission. Shipments can be stopped and snakes' lives can be endangered. For this reason, we will not book shipments of live snakes at the Daytona show.

Come by our booth, and see how easy, secure and affordable it is to ship your other items with ShipYourReptiles.com

* Book and pay for your UPS shipment.
* Drop off your packages.
* Buy shipping supplies.
* Save 30% off retail rates!

See you there!

[email protected]
Click to expand...
 
Back
Top