I would just like to point out that I have never been out of phone contact or e-mail contact for this entire transaction ... In fact I had talked to Jason TWO times the morning of 3/11/2005 before his original post was made here
Translated this means that I was calling Robert expressing my concern about the agents findings. All Robert would say was "I shipped the cages" We've (My wife and I) have been calling Robert since March 1st about our concerns and Robert has done absolutley nothing to relove this situation. It was Lori and I that initiated the FedEx investigation. It was us that took time out of our busy work and family schedule to try and figure out what's going on with Roberts shipping. It’s not our responsibility nor should it be our time that is wasted trying to figure out what’s going on with Roberts shipping disaster.
In my opinion Robert should have been all over this from day one. He should be the one making sure the cages are on their way and that everything is on schedule.
After the second phone call at around 1:00 pm 3/11/2005 I returned home from work did dinner with the family all the usual things .. went to check my e-mail thinking I had resolved the issue until monday afternoon as agreed By me and Jason on the phone earlier that afternoon 3/11/2005 . I get an e-mail @ 8:21 PM as follows
"Robert,
Lets keep this in context. Robert made no phone calls to me until 8:48, after I posted here. I was the one calling Robert leaving messages about my concerns. We never agreed that this could wait until Monday, until after I posted here and Robert called me on my business line. I left (2) messages with Robert expresiing the results of the investigation and that I wanted my money back. The trace agent even tried to call Robert while my wife was on the phone with FedEx and there was no response from Robert.
Based on the FedEx investigation I’m confident that the cages are not in route to me nor will they be anytime soon.
I’d like my money back ASAP. Send me an email or call to let me know how you plan on refunding my money. If I don’t hear from you this evening I will assume you have no intention on doing the right thing. I’d like to avoid turning this into an online circus or having to contact my attorney to pursue legal action."
Still no response from Robert so I sent the above email. When Robert did finally call me at 8:48pm he said he left his phone in the truck and was glad that he deceided to go find it. How could he be in constant contact with me on his cell phone if its in the truck and he had to go find it.
After the reciept of the above e-mail message I went to check my cell pone which I had left in my truck there was a voice mail from jason at that time I called him back and Talked to him again at this point I am informed of the thread allready posted here and that it will be deleted/edited when cages are recieved or payment is returned!( which I dont think is possible?)
The issuse was never resolved. All Robert would say when I did get ahold of him, was "I shipped the cages" He made no effert to contact FedEx. Expressed no disire to call or do anything. All he would say is the cages shipped.
I thought the issue was allready resolved earlier in that same day
Not true. Robert never offered a solution or made an effort to do anything until I posted here.
I state again the cages have been shipped and I will be getting to the bottom of the issue Monday My hands are tied untill I can get to the local shipping hub during their normal business hours Believe me no shipping company is Perfect I have had many lost shipments over the years
Robert has been saying this from day one with no proof that he shipped them. Only that he printed labels.
Jason I would like to say this post is merely in my self defence if I chose Not to PAY to post this message It just makes me look Like I am avoiding the subject at hand and making myself look like some sort of criminal and I appreciate the benefit of the doubt at least
Robert I totally understand. My only concern is why havent you decided to do anything about the situation until I posted here.
I will also be looking into the legal issues of having to PAY to defend my self here as always on Fauna, Guilty until proven otherwiseRobert Coombs
This is well within your rights. If we're going to jump right into the legal issues than I will contact my attorney and get the ball rolling for you. Just let me know and you can consider it done.
Regards,
Jason
