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Rodentpro (bad)

B

Boaguy80

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Location
lewiston,id
I ordered 100 large rats and never was emailed. I finally called and was told they were shipped monday for today. I have had my wife there all day and they never arrived at the time stated by rodentpro. I fear I am getting another box of smelly rodents
 
Ive never had a problem with Rodent pro.
When i receive my shipment the dry ice is still a large block,and the contents are still very much frozen.
 
I have done business with rodentpro many times and they have always been great. I wouldn't worry
 
What was the shipping method?

If you used Grey Hound Express, they do not quarantee that the shipment will arrive at the stated time/date because they are at the mercy of the bus line, but they do quarantee that it will arrive frozen.

My last order from them was in February, and I had the same problem, that's why I know. The order arrived three days later than they'd told me it would because of bad weather, but everything was still frozen rock solid.

Hope that helps.
 
I've known RodentPro to be the type of company that will make good on a bad transaction. If you have thawed, bad rodents upon delivery, call them and let them know what's going on and I bet they will correct the mistake. I received a tracking number on my order and it was accurate.

I hope you get all this straightened out.
 
Rodent Pro has done right by me everytime. I wouldn't jump the gun and start a bad guy thread until you actually recieve thawed smelly rats. They pack the containers very well and the dry ice is more than ample. Is it possible the shipping agent had difficulty??
 
Took the day off and no rodents and a bad tracking number that dont work. Was told to be there today my wife waited four hours in the sun no rodents and no shipping tonight. I think by now there rotton and with the blistering heat round here they will be and I aint getting ahold of anyone.
 
Was this supposed to be a Fedex delivery? or Grey Hound? If its GreyHound, you have to go to the bus station to get them yourself, they don't come to your door.
 
I don't get it myself cause I ordered them and got the number and it aint working and of coarse cant get anyone on a phone and no package. Plus I rather have frozen then thawed. I cant feed 100 thawed rats to five snakes
 
P.O. Box 118 Inglefield, IN 47618-9998
Phone: (812)867-7598 Fax: (812)867-6058
Email: [email protected]
Web Site: http://www.rodentpro.com Date: 5/16/2007
Invoice #: 48383
Terms: Online Order


Company Name: Contact Person: Clay McCartney
Phone: 208 305 7918 Email: [email protected]
Fax:
Address: Comments:
1305 7th ave
lewiston, ID 83501

Delivery: Greyhound PackageXPress Ship Date: 5/14/2007
Payment: Check or Money Order


QTY. Item Description Unit Price Amount
100 Rats: Large $1.24 $124.00


Thank you for your order! We hope you will give us
the opportunity to serve you again in the future.
Sincerely, Kevin & Kelli Bryant

Sub Total $124.00

Tax $0.00

S&H $70.00

Total $194.00
 
Your order history:

order date amount status
48383 5/4/2007 $194.00 shipped
view invoice GPX Terminal Info. (Estimated Arrival:3040398482)
 
Yeah, Greyhound's tracking system sucks, because it really isn't a "tracking" system. It's kinda like with USPS, the "tracking" number is really only a delivery confirmation number. And what Greyhound will tell you is that they don't guarantee arrive time, but give you a 3-5 day window of when it should arrive. The Greyhound station will call you when it arrives though.

I wouldn't worry too much though, Rodent Pro does quarantee that they will arrive frozen, regardless of when during that 3-5 day window they show up. If the order doesn't show up within 5 days of shipping, I believe they will replace the order and charge Greyhound for the lost shipment.

As I said, I went through what you're going through with my last shipment, and they bent over backwards doing everything they could.
 
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