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Rodentpro.com - Inquiry

Well I have made several orders from Rodentpro and Kevin and Kelli have always been great with me.I havent hade any complaints...Some have complained about the carrier ...Hope this helps there is also many many threads on the boi about them..Just do a search
 
I just placed an order with them the other day. Never had a problem other than bags being unmarked-but if you request them to be marked, they do so.
 
My order was great

Shipped with lots of dry ice in a very well insulated "Frozen Meat" box. Good heavy plastic bags, the rats were clean and not stuck together. I'd buy from them again.
 
Maybe they have changed since the complaining parties have ordered. Oh well, they have my money now and the order is finalized so I guess only time will tell.
 
I have ordered from Rodent Pro and live in the Southern CA desert area. My first order was a rather large one based upon good references. I chose to have it shipped via the Greyhound option and was really disappointed when I discovered that the bus did not drop my package at local terminal and went on to San Diego, this was in the middle of summer and sweltering heat so I was more than a little concerned.

It was returned up here the following morning and I was very bummed to find that although the entire package was still cold, and some dry ice still in the box on the bottom and could tell it had been packed with care the smaller mice items were nearly all in a stage of partial thaw. The "Large" rats were still hard as rocks... and if I had any complaint about those it would only have to be that they were bigger than I expected!!

I notified Rodent Pro immediately about this shipping error which was definitely not their fault and was greatly relieved and pleasantly surprised by the immediate response offering to reship my entire order. I told them the rats were fine, but that I'd sure appreciate the mice. They reshipped right away and I have had nothing but excellent service and quick response to my inquiries. I'm raising a lot more of my own now and have a local supplier if needed for frozen rodents now..... BUT, if I was to order elsewhere I wouldn't hesitate to use Rodent Pro again. Thumbs way up!!
 
Rodentpro rocks! They shipped my order out a day early, I received what I needed packed well. The various rodents were a little larger than I expected, but hey I can deal with that. My friends who have 200+ snakes order only from Rodentpro, and they were the ones who recommended the company. Both my friends and I have had nothing but good experience with Rodentpro.
 
We get our feeders from them ALL the time. They are great.
I think the problem might be that they do mark on them but sometimes they start to rub off. I could swear they use perm markers though. Perhaps something to do with the dry ice?
I think their feeders are top notch.. and I can't complain about their prices either. :)
 
We oder from then pretty often, and we have never had one problem in all our dealings with Rodent Pro, almost time to order again.
 
Rodent Pro is AMAZING!!!

-great prices (cheapest anywhere)
-quality feeders
-awesome CS
-amazingly packed


Jake DesRoches
 
Rodent pro rocks !!!

I use rodent pro on a regular basis, and I've been very happy with the products and service.
 
Not a problem

I have order large quantities of frozen rats from them in the past. No problems at all. Will do it again as needed.

Merry Christmas! :)
 
I'm going to have to ditto the above posts! All of my dealings with RodentPro have been top-shelf.

Gerald Germany
Cherokee Herpetoculture
 
I am in CT too DragonCharm...I have ordered numerous times from Rodent Pro, and will put in another large order this week.
When I made ordering mistakes, I was contacted by them immediately.
They made sure the order was right before it went out.
Bags were marked...product was a little smushed, but I guess that goes with stuffing dead things in bags.
Other than that...they have my repeat business.
 
rodent pro

I have had nothing but good experiences with Rodent pro and will continue to order from them. You have nothing to worry about as far as I have seen they take care of problems and have great customer service. Happy Holidays Michael Hance
 
Rodent Pro is the best. I have ordered hundreds of dollars worth of rodents from them and never had a problem with Rodent Pro. Their over night shipper DHL sucks though so be sure to have the shipping done by Greyhound instead.
To their credit when Rodent Pro switched to DHL and a shipment was delayed 5 days, which meant the order thawed and began to rot, Rodent Pro replaced the order FREE OF ANY CHARGE.
That is how good they are.
John E Dove
 
Got my order today.....

Communcation sent instantly at every step. Was shipped and recieved exactly as stated. Packed expertly in dry ice and all peices frozen solid. All ordered items included, nothing missed. All bags were labeled. 100% professional seller and shipper, will continue to do business with them and would recommend to anyone.
 
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