• Responding to email notices you receive.
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    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

Rodentpro.com - Inquiry

AAARRRGGGG, now I am worried. Not about RodenPro's order being correct or good, but about the DHL delivery. I have had some perishible packages delivered by them to other locations recently with no problems, but after reading this thread and another one on a different forum I am wondering if I am going to get my order on time or not. I haven't ordered from RodentPro before so I didn't make a huge order, only 24 jumbo rats and 100 pinkie rats. But the shipping actually cost less to have it delivered by DHL than by useing Greyhound so I went with the cheaper shipping since x-mas has whiped me out. I am supposed to get them delivered on Thurs. the 6th so I guess I will just have to wait and see.

David Button
 
Rodent Pro --- Excellant Customer Service -- 5 Star

I had for the first time after hearing much good talk of Rodent Pro, placed an order with them on Dec. 15th, the communications were great. They sent me an e-mail a couple days later after recieving my order and let me know that they were shipping out on dec. 20th, and that my order would arrive no later than Dec. 23rd. Well Dec. 23rd rolled around and no package. I tried in vain to contact their shipper DHL to no avail. All I got from them was a recording that my package had been delayed for approx. 48 hrs. I did not know the reason for this. I contacted Rodent Pro via e-mail on the Dec. 24th, and they contacted me back on Dec. 27th. first thing in the A.M. Kevin asked me to let him know when my package arrived and the condition of it. He told me that DHL's shipping terminal had been hit by a major snow storm which shut down operations. As of Dec. 27th I hadn't recieved any package as of 1:eek:o p.m. finally around 3:00 p.m. DHL pulled up an sat my package on the porch, and left. I opened it up immediatly and found everything to be thawed out, no dry ice at, all mice were all mushy and bloody. Upon opening up they smelled. I immediiatly phoned Rodent Pro, and left a message on their machine. Within a very short time Kevin called me back and apologized and told me not to worry that they would send me a new frozen order out on Tues. Dec.28th and that I would have it by Thurs. Dec.30th. NO HASSLE. At around 2:00 p.m. on Thurs. the 28th DHL arrived with my package just as Kevin said they would. I found upon opening it up a good heavy shipping box filled with a ton of dry ice and wrapped up in insulation. The mice were frozen solid, not to mention the way they were bagged and the fact that they were all of the same size, no variations. I will admit in the begining I was a little skeptical when this all happened, but not no more, never. All I can say from my standpoint of being a business owner myself is that you can never forget your customer's satisfaction and service. Rodent Pro went above and beyond that comitment to make sure things were right from my point of view,and as a word to others, if you have any doubt about ordering from Rodent Pro, put all these doubts behind you and place your order. Kevin and Kelli are Excellant. I know I have become a regular customer of theirs.

Thank You
Bill Rodriquez
 
I want to quickly add my experience. . . I've ordered from them 4 or 5 times now and never had trouble. Every order here when it was supposed to be, intact and looking as good as dead animals can.
 
Bill, I had issues as well with other carriers that week. Was a really sucky time to try and get feeders. :( Glad they got your order over without delay following the holiday. :)
 
Just let me tell you... I have a friend that works the UPS hub in Indianapolis, he said that during the snowstorm last week they were only getting and processing something like 28,000 packages when they were supposed to be doing 140,000 that day... for example. the snowstorms caused major problems for the shippers.

aside from that, i LOVE RodentPro. Wonderfully packed shipments, great packaging, NO bad smells, no smushed little rats, and my boas love them! it's just too bad that i've run out again and have no money!!! (i hate having to pay rent... hahahahaha!) so it's back to locally produced animals, which, being in Indy, i have access to several very good rat breeders. (all of this being a side note... :scatter: )

I definitely recommend RodentPro, i've only had great experiences with them... in fact the only thing they told me that was wrong was my last shipping date... the rats showed up... A DAY EARLY! wonderful! (of course they're close to me so that helps.)

bc
 
I breed my alll of my rodents but have alot of animals so I have to order form them from time to time.. I always have excellent service and excellent product..A+++
-matt Graybeal
 
Well my shippment arrive yesterday and was actually a day early. Everthing was frozen hard as a rock and there was PLENTY of dry ice in the box so they would have stayed that way for at least 48 more hours. DHL made the delivery with no problems except that they never rang my door bell. They just left the box on the fron porch right up against the door and left. And when I went to go pick up my wife I almost broke my damn neck as I stepped out the door and went head long over the box. But alas I caught myself on the stairway hand rail and after some quick swearing :hot: realized thta my rats were here. So I guess alls well that ends well.


David Button
 
I just made my first order with Rodentpro, they will have my business for many, many years to come. Everything was excellently packed, frozen solid, rats and rabbits were either the exact size or a bit BIGGER than they were supposed to be, which was greatly appreciated by the retics. My order came a day earlier than expected. DHL called my house on the day the package arrived and told me that it was on its way, so I would be expecting it. The rats and rabbits look awesome, not stuck together so you have break their legs off when pulling them apart. There was *plenty" of dry ice left. Their customer service is incredible. Order with confidence!!


- Steve Ray
 
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