Joejr14
New member
Well here we go, I promised I'd post an update when I got an email back from them, so here it is:
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, April 14, 2006 9:54 PM
To: [email protected]
Subject: Order Complaint
Hello. I made a small order(500 rodents) back in the end of October.
When I got the order I was pleased with the quality of the rat pups and
weanlings, but wasn't overly thrilled with the quality of the rat pinks
and rat fuzzies. But I figured that due to shipping and being knocked
around it was only expected that many appendages would break off and
it's not ultimately a problem. I certainly was not pleased with the
amount of bedding in the bags and stuck to the rats, but made due with
it.
Recently I ran out of mouse pinkies and acquired a large number of
hatchlings, and picked up 100 large pinkies from Rich Zuchowski as I'm
a customer and we live in the same town. I'm not sure where he got his
pinkies from, but it was either Big Cheese or Cajun Mice. After
comparing the two products, I was very disappointed in what I ordered.
There was not ONE piece of bedding in the pair of bags (50 each,
vacuumed sealed) and minimal (less than 10 broken off legs/arms in
total) damage to the apendages of the pinkies. Compared to your
rodents, this was like night and day.
Here are some pictures showing exactly what I am talking about, as far
as the bedding issue.
There was a recent thread on FaunaClassifieds where someone said they
had gotten a great order from you, and I posted my experience. Many
were horrifed at the quality and suggested that I send you an email.
They insisted that this is not normal quality from Rodent Pro. I will
be honest, I was warned of this when I made my order and many tried to
sway me to Big Cheese, but I decided to give you guys a try. I have to
say, for the future I will be choosing Big Cheese or The Mouse Factory,
as I have never once seen a quality complaint on Fauna or
Cornsnakes.com regarding these two companies. I understand you guys
ship out tons of orders, but to have this much bedding in with rodents
is simply unacceptable. I should not have to rinse off the rodents
prior to feeding or sit there and hand pick pieces of bedding off in
fear that my snakes will become impacted on a piece of bedding. I paid
for quality rodents that I could feed to my snake, not bedding crusted
pinkies and fuzzies.
Quite honestly I am not looking for any refund or a reshipment of
anything I ordered, especially considering that I am emailing you 6
months later. However, I did want to bring this to your attention so
that you may look into this problem and rectify this in the future for
your customers.
Here is a link to my invoice:
http://www.rodentpro.com/cust_invoice.asp?id=24271
Regards,
Joseph Cala
---------------------------------------------
HELLO JOSEPH AND THANK YOU FOR YOUR EMAIL EXPLAINING TO ME ABOUT THE BAD
EXPERIENCE YOU HAD WITH MY COMPANY. WERE THESE PHOTOS TAKEN WHEN YOU
RECEIVED THE PRODUCT OR AT SOME TIME AFTER YOU RECEIVED THE PRODUCT? THE
REASON I ASK IS BECAUSE OF THE AMOUNT OF FREEZER BURN ON THE RAT PINKS.IF
THE PHOTOS WERE TAKEN WHEN YOU RECEIVED THE PRODUCT THE FREEZER BURN WAS
PROBABLY CAUSED BY THE DRY ICE. THE BROKEN PIECES WERE THE RESULT OF THE DRY
ICE CAUSING THE PRODUCT TO BECOME SO BRITTLE THAT SOMETIMES IF THE BOX IS
HANDLED ROUGHLY BY THE COURIER IT CAN CAUSE THE RODENTS TO ACTUALLY CRACK.
WE HAVE A %100 SATISFACTION GUARANTEE ON ALL ORDERS AND ANY TIME YOU HAVE A
PROBLEM, ALL YOU HAVE TO DO IS CONTACT ME AND IT WILL BE TAKEN CARE OF, NO
QUESTIONS ASKED. I HAVE ALREADY DONE A COMPLETE REFUND TO YOUR CARD FOR
$242.07 WHICH WAS THE TOTAL AMOUNT FOR ALL OF THE PRODUCT YOU ORDERED
INCLUDING SHIPPING. ONCE AGAIN I APOLOGIZE FOR YOUR BAD EXPERIENCE AND HOPE
THAT YOU WOULD CONSIDER GIVING US THE OPPORTUNITY TO SERVE YOU AGAIN IN THE
FUTURE. KEVIN BRYANT.
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, April 14, 2006 9:54 PM
To: [email protected]
Subject: Order Complaint
Hello. I made a small order(500 rodents) back in the end of October.
When I got the order I was pleased with the quality of the rat pups and
weanlings, but wasn't overly thrilled with the quality of the rat pinks
and rat fuzzies. But I figured that due to shipping and being knocked
around it was only expected that many appendages would break off and
it's not ultimately a problem. I certainly was not pleased with the
amount of bedding in the bags and stuck to the rats, but made due with
it.
Recently I ran out of mouse pinkies and acquired a large number of
hatchlings, and picked up 100 large pinkies from Rich Zuchowski as I'm
a customer and we live in the same town. I'm not sure where he got his
pinkies from, but it was either Big Cheese or Cajun Mice. After
comparing the two products, I was very disappointed in what I ordered.
There was not ONE piece of bedding in the pair of bags (50 each,
vacuumed sealed) and minimal (less than 10 broken off legs/arms in
total) damage to the apendages of the pinkies. Compared to your
rodents, this was like night and day.
Here are some pictures showing exactly what I am talking about, as far
as the bedding issue.
There was a recent thread on FaunaClassifieds where someone said they
had gotten a great order from you, and I posted my experience. Many
were horrifed at the quality and suggested that I send you an email.
They insisted that this is not normal quality from Rodent Pro. I will
be honest, I was warned of this when I made my order and many tried to
sway me to Big Cheese, but I decided to give you guys a try. I have to
say, for the future I will be choosing Big Cheese or The Mouse Factory,
as I have never once seen a quality complaint on Fauna or
Cornsnakes.com regarding these two companies. I understand you guys
ship out tons of orders, but to have this much bedding in with rodents
is simply unacceptable. I should not have to rinse off the rodents
prior to feeding or sit there and hand pick pieces of bedding off in
fear that my snakes will become impacted on a piece of bedding. I paid
for quality rodents that I could feed to my snake, not bedding crusted
pinkies and fuzzies.
Quite honestly I am not looking for any refund or a reshipment of
anything I ordered, especially considering that I am emailing you 6
months later. However, I did want to bring this to your attention so
that you may look into this problem and rectify this in the future for
your customers.
Here is a link to my invoice:
http://www.rodentpro.com/cust_invoice.asp?id=24271
Regards,
Joseph Cala
---------------------------------------------
HELLO JOSEPH AND THANK YOU FOR YOUR EMAIL EXPLAINING TO ME ABOUT THE BAD
EXPERIENCE YOU HAD WITH MY COMPANY. WERE THESE PHOTOS TAKEN WHEN YOU
RECEIVED THE PRODUCT OR AT SOME TIME AFTER YOU RECEIVED THE PRODUCT? THE
REASON I ASK IS BECAUSE OF THE AMOUNT OF FREEZER BURN ON THE RAT PINKS.IF
THE PHOTOS WERE TAKEN WHEN YOU RECEIVED THE PRODUCT THE FREEZER BURN WAS
PROBABLY CAUSED BY THE DRY ICE. THE BROKEN PIECES WERE THE RESULT OF THE DRY
ICE CAUSING THE PRODUCT TO BECOME SO BRITTLE THAT SOMETIMES IF THE BOX IS
HANDLED ROUGHLY BY THE COURIER IT CAN CAUSE THE RODENTS TO ACTUALLY CRACK.
WE HAVE A %100 SATISFACTION GUARANTEE ON ALL ORDERS AND ANY TIME YOU HAVE A
PROBLEM, ALL YOU HAVE TO DO IS CONTACT ME AND IT WILL BE TAKEN CARE OF, NO
QUESTIONS ASKED. I HAVE ALREADY DONE A COMPLETE REFUND TO YOUR CARD FOR
$242.07 WHICH WAS THE TOTAL AMOUNT FOR ALL OF THE PRODUCT YOU ORDERED
INCLUDING SHIPPING. ONCE AGAIN I APOLOGIZE FOR YOUR BAD EXPERIENCE AND HOPE
THAT YOU WOULD CONSIDER GIVING US THE OPPORTUNITY TO SERVE YOU AGAIN IN THE
FUTURE. KEVIN BRYANT.
