chondrogal
wench
This year I decided to have a table at the NARBC trade show in Anaheim and although I didn't have much to sell, I really wanted to display some of my snakes in nice display cages. I was hoping to find nice acrylics at a reasonable price and asked a couple people for references and was told that I'd be very happy with Ron Billingsly.
I looked him up in Daytona and talked briefly at the show. Ron asked that I give him a call after we both got home from Daytona and we'd figure out the rest of our transaction. I called him promptly about dimensions and what I wanted over the phone and he said he'd get back to me right away with the cost and expected delivery date. Ron called back the very next day with the info I needed, he assured me that he'd be able to get the cages to me in time for NARBC Anaheim which was Sept. 10/11. I was a happy camper and paid immediately with my credit card over the phone.
I ordered a total of 6 arboreal display cages, and a complete set of 3 of his keepers with a carrying case. My complete order arrived in the nick of time for the show, but I was really bummed when 3 of the 6 display cages were damaged. One was very badly damaged, while two of them had moderate damage to the corners. I contacted Ron and sent him pictures of the damaged enclosures so that he could file claim with UPS.
I was told by Ron to hang on to the damaged cages with their original packaging and to send him tracking numbers on the damaged packages. I took pics and sent them to him along with the tracking numbers. Ron responded fairly soon that UPS approved the claim and to just continue to hang on to the packages. He stated on the phone to me that sometimes UPS will pick up the packages, sometimes they won't, just hang on to them.
I then inquired approximately a month later asking about replacement cages. He told me he was still waiting for UPS to return the damaged cages. I told him right away that they were still here and that I'd have them ready for UPS to pick up anytime. A couple more weeks went by and I inquired again and he said he was STILL waiting for the cages to be returned. I responded again that they were still here and UPS hadn't contacted me.
At this point I contact UPS and asked about what I could do. I was told by UPS representative that if the claim was approved the money would have been refunded directly to the shipper and that the cages would at that time belong to UPS and since they hadn't contacted me about picking up the damaged units that I probably wouldn't be hearing from them.
So, I still have 3 damaged cages here, and am still hoping to have the damaged units replaced.
One thing I'd like to add is that shipping was quoted to me at $70.00 and the actual total cost of shipping was $190 plus dollars using a UPS store. I told Ron right away that I would gladly pay the difference in shipping as I didn't feel he should get stuck for that large a difference and it was "fair" to me. The packaging was good and they were delivered on time... it was not his fault that they drop kicked them or whatever during shipping. I've been waiting though to pay the difference to him for shipping until I receive the replacement order.
As I see it, Ron has been paid once for this order by me, once for the damaged units by UPS... and I'd really like to just get my order completed so I can wrap up this loose end. I believe Ron is really a good guy but am wondering how to go about following up.
Part of our transaction transpired in person, and a good deal on the phone so the emails are "not complete" regarding the transaction. I only resorted to posting here because I have not received any response from him in regards to my last two emails which are included in the following:
Sent November 28
Hello,
I have still heard nothing to date from UPS. I would really like to resolve and complete my transaction with you. Can you please let me know the status of this transaction. My intentions have always been to send additional 126 for shipping once I received the order in good shape to defray the unexpected charges you incurred. I assume that UPS refunded the shipping cost in addition to the cost of the product. If you have been reimbursed it means you have been paid twice for the cages, once by me and once by them yet I still have only 3 undamaged cages. I am trying to be patient but am growing anxious.
I apologize from the bottom of my heart for my initial desire to get "fast as possible". I didn't think it would cause me this problem in the long run.
I have checked with my credit card company about charging back part of this order. That is not an option, I would have to file for the entire order, there wasn't a problem with the whole order. Just the three damaged units. I would please like a refund or replacement for the 3 damaged units in a timely manner.
Cathy Maynard
(951) 347=0832
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Friday, October 28, 2005 6:28 PM
Subject: Re: Display cages
Hello,
I am just waiting to get the damaged acrylics back from UPS. You said that they haven't even picked them up yet?
All I have to do is tell the acrylic manufacture to build more acrylics, and I should have them within a couple of days. I'll go ahead and call them Monday morning and have them get started. I will contact you when the three replacements are ready to ship.
Ron
Sent on Oct 31
Hi Ron,
I spoke with a local UPS carrier today and he said if the claim was filed
and paid that UPS would be the owners of the cages now and that it was true,
sometimes they just pay claims if verifiable without picking items back up.
He said that you wouldn't be out any money and that instead it would be like
you made the sale twice since you received funds for the first set from me,
then funds for the replacements from them. They did pay the claim right? I
don't want you to have to build the order twice and only get paid for it
once!!
The cages are still here, UPS has not asked to pick them up or even
contacted me once regarding this shipment. What do you want me to do? I
have given thought of asking at the Fauna Classified BOI, Am I in the wrong?
UPS told me that the shipper is responsible for making the claims as the
shipper is the one that is reimbursed.
Thanks for the update,
Cathy
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Friday, October 28, 2005 6:28 PM
Subject: Re: Display cages
> Hello,
>
> I am just waiting to get the damaged acrylics back from UPS. You said
> that
> they haven't even picked them up yet?
> All I have to do is tell the acrylic manufacture to build more acrylics,
> and
> I should have them within a couple of days. I'll go ahead and call them
> Monday morning and have them get started. I will contact you when the
> three
> replacements are ready to ship.
> Ron
>
From Aug 31 email:
Total charges to me was $196.50 for shipping. I only charged you $70 for shipping.
From Sept 18 email:
don't need the pictures. But what I do need is the three tracking numbers of the boxes that were damaged. Since I sent you seven boxes, I only need the tracking numbers of the damaged ones. UPS will then come and pick them up to inspect the damage, and issue a claim.
Then we can get busy replacing your damaged products.
Ron
From Sept: 20 email:
I found your number on one of the UPS invoices. They called an hour ago and accepted the claims. I don't know if they will still come and pick up the damaged keepers or not. Just hang on to them for a while.
Ron
From Oct, 10 email:
Cathy,
I heard from UPS, but I not gotten the damaged Acrylics back yet.
Ron
Sorry about the rambling, I'm trying to be as complete as possible but am wondering what suggestions others may have for me. As soon as I post this I will send a copy of the link also to Ron. As long as the line of communication was open between us I was reluctant to post this thread. I have not heard from Ron now since Oct. 28 so felt it was time to follow up.
Thank you for reading.
I looked him up in Daytona and talked briefly at the show. Ron asked that I give him a call after we both got home from Daytona and we'd figure out the rest of our transaction. I called him promptly about dimensions and what I wanted over the phone and he said he'd get back to me right away with the cost and expected delivery date. Ron called back the very next day with the info I needed, he assured me that he'd be able to get the cages to me in time for NARBC Anaheim which was Sept. 10/11. I was a happy camper and paid immediately with my credit card over the phone.
I ordered a total of 6 arboreal display cages, and a complete set of 3 of his keepers with a carrying case. My complete order arrived in the nick of time for the show, but I was really bummed when 3 of the 6 display cages were damaged. One was very badly damaged, while two of them had moderate damage to the corners. I contacted Ron and sent him pictures of the damaged enclosures so that he could file claim with UPS.
I was told by Ron to hang on to the damaged cages with their original packaging and to send him tracking numbers on the damaged packages. I took pics and sent them to him along with the tracking numbers. Ron responded fairly soon that UPS approved the claim and to just continue to hang on to the packages. He stated on the phone to me that sometimes UPS will pick up the packages, sometimes they won't, just hang on to them.
I then inquired approximately a month later asking about replacement cages. He told me he was still waiting for UPS to return the damaged cages. I told him right away that they were still here and that I'd have them ready for UPS to pick up anytime. A couple more weeks went by and I inquired again and he said he was STILL waiting for the cages to be returned. I responded again that they were still here and UPS hadn't contacted me.
At this point I contact UPS and asked about what I could do. I was told by UPS representative that if the claim was approved the money would have been refunded directly to the shipper and that the cages would at that time belong to UPS and since they hadn't contacted me about picking up the damaged units that I probably wouldn't be hearing from them.
So, I still have 3 damaged cages here, and am still hoping to have the damaged units replaced.
One thing I'd like to add is that shipping was quoted to me at $70.00 and the actual total cost of shipping was $190 plus dollars using a UPS store. I told Ron right away that I would gladly pay the difference in shipping as I didn't feel he should get stuck for that large a difference and it was "fair" to me. The packaging was good and they were delivered on time... it was not his fault that they drop kicked them or whatever during shipping. I've been waiting though to pay the difference to him for shipping until I receive the replacement order.
As I see it, Ron has been paid once for this order by me, once for the damaged units by UPS... and I'd really like to just get my order completed so I can wrap up this loose end. I believe Ron is really a good guy but am wondering how to go about following up.
Part of our transaction transpired in person, and a good deal on the phone so the emails are "not complete" regarding the transaction. I only resorted to posting here because I have not received any response from him in regards to my last two emails which are included in the following:
Sent November 28
Hello,
I have still heard nothing to date from UPS. I would really like to resolve and complete my transaction with you. Can you please let me know the status of this transaction. My intentions have always been to send additional 126 for shipping once I received the order in good shape to defray the unexpected charges you incurred. I assume that UPS refunded the shipping cost in addition to the cost of the product. If you have been reimbursed it means you have been paid twice for the cages, once by me and once by them yet I still have only 3 undamaged cages. I am trying to be patient but am growing anxious.
I apologize from the bottom of my heart for my initial desire to get "fast as possible". I didn't think it would cause me this problem in the long run.
I have checked with my credit card company about charging back part of this order. That is not an option, I would have to file for the entire order, there wasn't a problem with the whole order. Just the three damaged units. I would please like a refund or replacement for the 3 damaged units in a timely manner.
Cathy Maynard
(951) 347=0832
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Friday, October 28, 2005 6:28 PM
Subject: Re: Display cages
Hello,
I am just waiting to get the damaged acrylics back from UPS. You said that they haven't even picked them up yet?
All I have to do is tell the acrylic manufacture to build more acrylics, and I should have them within a couple of days. I'll go ahead and call them Monday morning and have them get started. I will contact you when the three replacements are ready to ship.
Ron
Sent on Oct 31
Hi Ron,
I spoke with a local UPS carrier today and he said if the claim was filed
and paid that UPS would be the owners of the cages now and that it was true,
sometimes they just pay claims if verifiable without picking items back up.
He said that you wouldn't be out any money and that instead it would be like
you made the sale twice since you received funds for the first set from me,
then funds for the replacements from them. They did pay the claim right? I
don't want you to have to build the order twice and only get paid for it
once!!
The cages are still here, UPS has not asked to pick them up or even
contacted me once regarding this shipment. What do you want me to do? I
have given thought of asking at the Fauna Classified BOI, Am I in the wrong?
UPS told me that the shipper is responsible for making the claims as the
shipper is the one that is reimbursed.
Thanks for the update,
Cathy
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Friday, October 28, 2005 6:28 PM
Subject: Re: Display cages
> Hello,
>
> I am just waiting to get the damaged acrylics back from UPS. You said
> that
> they haven't even picked them up yet?
> All I have to do is tell the acrylic manufacture to build more acrylics,
> and
> I should have them within a couple of days. I'll go ahead and call them
> Monday morning and have them get started. I will contact you when the
> three
> replacements are ready to ship.
> Ron
>
From Aug 31 email:
Total charges to me was $196.50 for shipping. I only charged you $70 for shipping.
From Sept 18 email:
don't need the pictures. But what I do need is the three tracking numbers of the boxes that were damaged. Since I sent you seven boxes, I only need the tracking numbers of the damaged ones. UPS will then come and pick them up to inspect the damage, and issue a claim.
Then we can get busy replacing your damaged products.
Ron
From Sept: 20 email:
I found your number on one of the UPS invoices. They called an hour ago and accepted the claims. I don't know if they will still come and pick up the damaged keepers or not. Just hang on to them for a while.
Ron
From Oct, 10 email:
Cathy,
I heard from UPS, but I not gotten the damaged Acrylics back yet.
Ron
Sorry about the rambling, I'm trying to be as complete as possible but am wondering what suggestions others may have for me. As soon as I post this I will send a copy of the link also to Ron. As long as the line of communication was open between us I was reluctant to post this thread. I have not heard from Ron now since Oct. 28 so felt it was time to follow up.
Thank you for reading.
