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Screwed by Wormman.com

T

tommyfranklin

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I just want to vent about my experience with wormman.com since I saw the add on this website. I will never try to buy anything from them again. I ordered 1000 crickets from them. I received a package from them that had NO crickets. I contacted them and was told that they would send another package. I never received another package. A couple of months later I thought I would give them another chance. This time I didn't even receive a package. I was online and emailed them about the order. I received an email from Ken Chiarella immediately. He was online at the same time. He told me that he would have another package sent to me. I never received anything from them. I had paid him with PayPal and wanted to file a complaint with PayPal about wormman but they have a very short timespan for filing complaints. I have since found other sources for my insect needs and will never try Mr. Chiarella's company again and would not recommend them to anyone.
 
Tommy I understand,,

Hey Tommy,,,
Welcome the fauna classifieds family,,
As for Wormman,, i do undertsand,,, I have a very long thread about the horrible service, and how they treat people like crap....
I will never do business with them again,, and As far as i am concerned they are by far the worst comapmy i have ever dealt with!!!!

Just a small word,, next time you have something like this,, please post it on The "Board of Inquiry" as that is the proper location for this type of thread,,,, spend a few minutes browsing it,, and you will understand why it belongs there,,,
 
Capital City,,,
Just a small note,,,
It is a rule and policy of these forums to use your full name, First and Last in every single thread you reply to,, If you don't your posts will be deleted, and you could possibly be fined,,,
Please post your full name!
 
I have had the sale type of thig happen to me with them. I use either LLL or reptilefood.com now. Neither has ever messed up or lied like the wormman does...
-Matt Graybeal
 
I still think there must be two (2) wormman.coms out there, it sure seems like Dr. Jekyl and Mr. Hyde to me. I have always had great service as have had some others. I don't understand the whole thing. Good to great service for some and poor to lousy for others. Oh well........no one ever said life would be easy to understand.
 
Well, I've been a customer of www.wormman.com for over a year now. Last month I purchased 1000 small superworms from them and they never arrived. I waited a whole week (including one weekend) to see if they'd come and they never did. I called and emailed the company and it took me 2 days to get a response from them. They said they'd reship the worms no problem. Another two weeks went by and still no worms. I called and emailed again, and again they were difficult to get a hold of. I was assured over the phone that they were shipped. Well, I ordered these worms on February 12th. It's now March 29th and still no worms. It's ironic though, I ordered 1000 crickets at the same time (same bill!) and they arrived with no problem. It's the most expensive 1000 crickets I've ever purchased since my entire bill rang up to around $40.

I never had a problem with this company in the entire year I purchased from them. However, a company proves itself when something goes wrong and wormman just didn't cut it. I would've passed my missing superworms off as a carrier problem except that the crickets I ordered arrived right on time!

I just wanted to warn anybody that if you deal with these guys, expect horrible customer service if something does go wrong. Granted, they appear to make few mistakes, but when they do good luck getting it rectified.

I have saved copies of the emails I sent to them (if anybody's interested) but they only responded to me once (the first time) after a very long wait. That's why I switched to hunting them down over the phone and even during their advertised business hours they were difficult to get a hold of! I'm sorry, but I need reliable suppliers, especially when things go wrong. I had to buy feeders at the local Petsmart for two weeks, and when you have a dozen ovulating leopard geckos this gets expensive fast!!!

My two-cents: Shoppers beware!
 
Wormman.com is a drop shipper .... a middleman. There are a few others out there in the insect business trying to sell off the older (near their demise) bugs of others. The bugs are not being shipped from wormman, and that explains the haphazard arrival. The real producers have standards for the bugs they ship with their own name on them, but must either throw out, or sell at reduced price via Wormman and others, a certain quantity of bugs that are over-production and unable to be sold within the expiration date standards of the original supplier. They at least make a few bucks selling thru Wormman, and you end up with old bugs and unreliable service. Drop-ship bug providers are to be avoided like the plague. You can get highly reliable fresh insects from true bug producers, sometimes paying a little bit more, but well worth the $2.
 
The real producers have standards for the bugs they ship with their own name on them, but must either throw out, or sell at reduced price via Wormman and others, a certain quantity of bugs that are over-production and unable to be sold within the expiration date standards of the original supplier.
Click to expand...
I think you are mistaken Jim. If a drop shipper offers pinhead to adult sizes, how can they all be older or near their demise? As a rule most larger crickets like "adults" are closer to their demise than just hatched "pinheads"
Worman does drop ship thru other cricket companies, but as far as I know, those other companies are not "unloading" inferior quality crickets to wormans customers. I am pretty sure 1/2" crickets all come from the same tanks.
 
Casey,
Yes, you are correct in that 1/2" crickets are not near their demise due to old age, etc. I do not know all of the angles for the middlemen in these situations, and you may expect to be safer when ordering the smaller sized bugs, but I sure would not recommend it. I could speculate for half a page or so as to those angles. The track record here in the BOI for all the middleman shippers indicates a much higher level of risk in all transactions than with the bug producers as suppliers. I was citing one of the most frequent reasons which lead to customer dissatisfaction with such suppliers, based on specific first-hand experience and knowledge.
 
another unsatified

I ordered 1500 3/4 in crickets from worman and I recieved pinheads, I emailed him about 2 weeks went buy and I was told thats what I ordered! I said I didnt and that was the end of our conversations. They are rude people!!!!
 
I want to express my concern about the business practices of wormman.com. I ordered 1000 super's and 1000 red wigglers. I received a very large box that contained 1000 supers in a bag, no packing material whatsoever. The box was very large compared to the size of the contents. The box was approx 12"x12" and the worms took up about 4"x6" of space. There was no invoice, packing slip or wigglers in the box. I emailed and called and received a reply almost 3 days later that stated that the had not sent the wigglers, no explanation for the box size/ lack of packing material. The reply stated that the wigglers would be mailed mon 7/17/06. Mon came and went and no reply of tracking number. Tues I received an email the exact same email as b4! I emailed back and told them that there service was lacking and they basically told me that I was worth a good laugh!

In short I would warn others about their service practices.
 
They are by far the worst company I have ever delt with customer service wise. As like with most of you I was able to get them on the phone once after many hours of trying. I have sent them many e-mail since then and have not gotten a single response. Oh and as for what I have had to deal with is this. I placed my order 7/25, I contact them 7/31 still having not gotten my order and they said they would send me out a new order. I got this "new order" on wed, half were dead the whole box was ant infested and DHL didnt even bother to ring the doorbell, nor did the wait for a signature. As of about 30 minutes ago I just filed with the BBB about the company I will post up the offical complaint page when they process my request. Companies like this need to be stopped.
 
I ordered some Super worms from them 2 wks ago and have not received them. I have tried to call them and have sent many emails and have not heard from them yet.
I guess I just learned a $20.50 lesson.

Screw me once, shame on you
Screw me twice, shame on Me! They'll not get that chance!!!
 
I ordered some cockroaches from them very early in the year. When I didn't receive them in a timely manner, I e-mailed and called them on many occasions and was assured they'd send them once their "supplier" had more in stock. Weeks went by and I had given up hope (my 10.00 order was no longer worth the time I spent pursuing it) until I finally received the cockroaches... almost three months later! Go figure...
 
My original message:


-----Original Message-----
From: Erick Klieber [mailto:[email protected]]
Sent: Friday, August 04, 2006 10:55 AM
To: [email protected]
Subject: my shippment


************
Inquiry From
************

First Name: Erick
Last Name: Klieber
Email: [email protected]
Department: Customer Service
Subject: my shippment
IP: 70.177.185.139
Date/Time: 2006-08-04 10:54:39

Inquiry:

Yesterday I recieve my order for 1000 crickets and 1000 mealworms that I
placed last tuesday. On the box it seemed to say that they were only
shipped out on monday though, which I have no problem with, but I really
would have like to know this information, If we can resolve the following
issues I would be happy to order from you again so long as I am provided
with a tracking number next time. As is usual with DHL they did not wait
for a signature nor did they even ring the door bell, but that is their
problem not yours. I was very happy with the mealworms all of them arrived
alive and in good condition. The crickets were a different story. First of
all the box was infested with ants. I had to hand pick out crickets to
salavage what I could, which by the way it's not fun digging through ants
and dead crickets to get to the few live ones. Second about half the
crickets were DOA, which dosent surpise me at all if they were truely
shipped last wed. Now I am not asking for a full replacement of my order.
I would like a good amount of them replaced, what ever you as a company feel
is fair after what I have had to deal with, with this order. I have
pictures of the DOA crickets if you would like to see them. A prompt
response would be appricated.

-Erick

---------------------------------------------------------------
---------------------------------------------------------------
11 days and this is the e-mail I just got from them:

On 8/15/06, Wormman <[email protected]> wrote:

I am sorry that your order arrived in poor condition. I will reship the
order this week, weather permitting. Thanks and have a great day.





Donna
www.wormman.com
Worm Man's Worm Farm

Thanks for choosing us! We appreciate your business.

If You have any questions or concerns, please call us at 732-656-0369.

Please remember that our office hours are Monday through Thursday 10:00 am
until 5:00 pm.


-----------------------------------------
-----------------------------------------
The response i just gave them: :)

It took you 11 days to give me that response? How about a "We will send your crickets next day air and they will be at your house tomorrow". In any event I have spoken with my lawyer and filed with the Better Business Bureau. So unless you plan on having crickets to me by Thursday now (I'm nice ill wait one more day then I had originally been willing to per my other e-mail) I will still be pursuing this matter with my lawyer. As for the end of your e-mail, I don't even believe you had the nerve to add that in. Your phone number is worthless, if you cant answer your phone then maybe you need to hire more people. Paying customers deserve to talk to someone when then call for several hours straight for several weeks, and then fact it took you 11 days to answers a e-mail is even more ridiculous.

-Erick


Now mind you I have sent 3 other e-mails to them between now and the first one. How I hope this company goes under for the way they think they can disrespect people.


-Erick
 
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