joshtrout
New member
I will try to make this short, as it's kind of a long story. I sent a snake using Ship Your Reptiles out on Monday night (25 NOV 2013). Not wanting the snake to be in a box for very long, I delivered the box to FedEx at 5:30 Pm (last drop off time was at 6:30 Pm). When I woke up the next morning I went to look at the shipment's progress. It appeared to be stuck somewhere in Indianapolis. I then called Ship Your Reptiles and talked to Brad. He was already tracking the hold up, and even called the recipient. After a few more calls back and fourth it was ascertained that the best course of action was to allow FedEx to finish the delivery and have it held in place at the UPS store where it was originally intended to go. As it turns out, the recipient will not be able to pick up the snake until Friday due to work constraints. I doubt the snake will make it, which is just horrible. The only pleaseant thing about this whole situation is how Ship Your Reptiles has conducted itself. They always kept me in the loop, and did absolutely everything they could to help the situation. I did have insurance on the shipment (which is another great thing about Ship Your Reptiles), but it is unlikely that it will be paid. I will still use Ship Your Reptiles though because of the customer service, and because of their dedication to the animals that are being shipped. For me, that means everything. Thanks for looking.