Paperkid
New member
I placed an order of silkworms with Nick Danyi back in October 03, 2005 and have yet received my order or my refund! I am not alone in this situation either. I have a list of 31 people who were owed a refund too by Nick. Ten of these people on that list have contacted me telling the same story as mine. The main problem is Nick will not respond to anyone's e-mails or provide us with a number where we can at least know where we are at to expect a refund. Nick will not even give any of us an idea of when to expect a refund and my gut is telling me that he has ran out on us.
The list I refer to is a group of e-mails that can be seen as part of a header on the fourth e-mail down.
Below are some of the e-mails from Nick sent to us, and at the very bottom is a e-mail I sent to Nick. I left out all other e-mails I sent to Nick because most of them were never answered, and none of them were answered after December with the exception of one and that is listed at the bottom. To me this feels just like the situation I am having with TSE. That thread can be found at http://www.faunaclassifieds.com/forums/showthread.php?t=78572 . I'm guessing that 2005 was the year of the rip-off artist?!
David Gaithe
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Monday, October 03, 2005 2:49 PM
Subject: Silkwormfarm.com - Catalog Order Confirmation - Silkwormfarm.com - Catalog - 419915
Your order has been entered into our system. Thank You.
Customer Info: Order ID 419915
Sequence No 3070
Order Time 10/03/05, 03:49:38PM
Customer Name Larry Willis
Email [email protected]
Payment Method Card Holder: Larry Willis
Card Type:MasterCard 5581-XXXX-XXXX-1944
Expire: 09/06
Billing Address Larry Willis
RazorbackExotics
2368 Lakeside Ave
Springdale, AR 72764-7115 USA
479-927-1324
Shipping Address Larry Willis
RazorbackExotics
2368 Lakeside Ave
Springdale, AR 72764-7115 USA
479-927-1324
Ship Comment: FreeShipping
Order Summary Product Option Unit Price Qty
4 Shipments - SUBS (SKU: 4 Shipments - SUBS)
QTY: 1600 SUB Worms (400 per shimpent)
How Often: Weekly
Add Chow: No Chow Needed
$ 110.00 1
Charge: $ 110.00
Charges: Product Charge $ 110.00
Taxes $ 0.00
Shipping Charge $ 0.00
Total Charge: $ 110.00
Order Comments
-------------------------------------------------------------
Silkwormfarm.com - Catalog www.silkwormfarm.com
----- Original Message -----
From: Silkwormfarm
To: [email protected]
Sent: Thursday, October 06, 2005 7:15 PM
Subject: silkworm order
Larry
I do apologize for the delay in contacting you.
We have recently had some issues with a few batches of weak worms. This had affected the sub-adult and adult populations. Though it does look as though the problems have subsided we still have some outstanding sub-adult and adult orders. We want to make sure that all those who have been waiting for us to recoup are taken care of first. We will make sure that you are taken care of and that your order is processed as soon as possible. I again do apologize for the wait and we do anticipate all orders can be completed by the week of the 17th. I thank everyone for their patience in this matter and will do anything possible to help. Please let me know if you have any questions.
Thanks,
Nick
----- Original Message -----
From: Silkwormfarm
To: 'Larry Willis'
Sent: Friday, October 21, 2005 7:45 PM
Subject: RE: silkworm order
Things are looking a little better. The only issue were having is catching up on pending orders. I will let you know when I am able to ship your order out.
Please let me know if you have any questions.
Thanks,
Nick
----- Original Message -----
From: Silkwormfarm
To: [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected]
Sent: Saturday, October 29, 2005 4:01 PM
Subject: silkworm orders
I wanted to update everyone on the status of their orders.
The issues we have been dealing with are sick silkworms. This has caused a significant number of casualties in shipping and a large number of dying silkworms when they arrive. Unfortunately, this sickness can also easily spread to the other batches of silkworms. This was the other part of the problem. This also infected the newer worms that were being raised. The worms would seem to be 100% but when they became sub-adults would start showing signs of the sickness. I assure you that precautions were taken but this was still not enough to stop this from spreading. If you had received any of these worms I also want to assure you that it was strictly a sickness that silkworms get and does not affect the animal that consumes it. Since the precautions that were used were not affective we are forced to resort to a different tactic. We have decided to scrap the entire stock and start everything fresh. Even though we realize this is inconvenience for our customers we feel that receiving dead worms is even more of an inconvenience. We will be working as fast as we can to complete all orders and will only ship if the worms are 100%. Please let me know if you have any questions and if there is anything I can do to help.
Thanks,
Nick
----- Original Message -----
From: Silkwormfarm
To: [email protected]
Sent: Sunday, December 11, 2005 6:48 PM
Subject: update
This update is sent to the entire list of customers that have sub-adult orders pending. This may be an email that some have already received; if this is the case you may choose to ignore the rest of this document.
I realize it has been a little while since my last update and I apologize for any and all delays. The worms were showing signs of the problem we had just gotten over. In response to this we have decided to change facilities so that we can better control any problems that may arise. We have also decided to make an option available to anyone who would be interested. Pending orders can choose to have their worms substituted for eggs. This will allow us to ship out immediately. Please let me know if you may have any interest in this option or if you would prefer to wait.
Thanks,
Nick
----- Original Message -----
From: nick
To: [email protected]
Sent: Sunday, March 19, 2006 10:59 PM
Subject: Silkwormfarm Refund Update
This evening I finished putting together a list of all orders that were placed with Silkwormfarm but were either not fully completed or they were never able to be fulfilled.
With this list, refunds will begin being sent back - as many as possible per week - until every obligation on the list has been met.
My intention from the very beginning of the trouble I ran into was to get either a refund out to everyone or the complete order.
Unfortunately, Instead of giving up on getting worm production back to normal, I kept trying - and dug myself into a considerable hole. I kept buying supplies and kept repeating the cycle with the same nasty result. By the time I was ready to give up; I exhausted all of my resources.
In early January, I made a mistake and cut off communication from all of my customers. (and my family) I needed to find a source of income and begin the process of putting things back together.. dig out of this hole.. And start making everything right.
Just so everyone knows, I NEVER had any intention to run away from this responsibility. The best way to describe it was that I needed to leave the situation and collect myself.
My method may have been horrible.. and I apologize for keeping everyone in the dark.
But, I promise that I will come through and make everything right.
-----------
Starting April 4th, I will begin sending refunds in the order they were placed.
Every Wednesday thereafter, I will keep sending as many refunds as I can afford, each week, until the entire list is completed.
If you need to get in touch with me, please send your email to [email protected].
I haven't checked any email since I left in January, but I will start going through all the email I have received. Also, I will begin checking email once a week. (I don't currently have access to a computer during the week)
Very soon I will have a new phone number that I will post in case you need to get in touch with me.
My brother Joe has graciously allowed me to open up the silkwormfarm webpage and also let me use his computer for email and web updates. He's helping me with getting this organized and also for moral support.
When I have more contact information, I will be sure to post it on the website.
Again, I want to apologize for the delay in letting everyone know what was going on.
I want to thank everyone for being patient and understanding.
Nick Danyi
----- Original Message -----
From: nick
To: Larry Willis
Cc: [email protected]
Sent: Sunday, April 23, 2006 8:00 PM
Subject: Re: update
Larry,
I sent an email explaining what we were planning to do as far as a refund. If you had not received that email I will forward a copy of it to you. I will also expedite your refund as your are obviously pissed off. Your are not the only one that has been waiting some have waited over 7 monthes to get anything but are being patient but if you would like me to put you at the top of the list I will.
Nick
________________________________________________________________
----- Original Message -----
From: Larry Willis
To: [email protected]
Sent: Monday, April 24, 2006 11:25 PM
Subject: Re: update
Nick,
you are very right - I am pissed-off a little. I think that I and anyone else on the list who sent you money should be, be it over seven months ago or over five months ago (I have been waiting for nearly seven months). The fact is that you ignored your customers, and instead of swallowing your pride and telling the truth, you ran out on your customers. This may of not been the case if you had kept updating us periodically with just about anything to say - anything! You lost faith and trust in your customers who supported you to understand in your hardship. Now, it is your customers that have lost faith and trust in you and that trust has to be won back very slowly. I did receive the e-mail from you with your explanation of absenteeism. Of course, I was appalled by your explanation to say the least and I do hope that you do more than plan to honor your own words. At this point I am sure you of all people can understand that placing trust in those words will be very hard for anyone after what you did to us. You can not get upset with those of us you have been keeping in the dark for so long that you owe money too. After all, you purposely burned your customers plain and simple when you decided to run out on them with no explanation! Even now your customers have to play a waiting game with you and the only current information coming from you is if one of your customers write to you. Some of us are not going to feel too comfortable in writing to someone who just burnt us only to find out that you are ignoring us again. No one wants to feel that they are being played the fool twice from the same person in a row, so please forgive those of us who do not write you for an update. Some of us also faced hardship last year and this year too and could of used either the feeders or the refunds. Also, there were some in this business that would of helped you with at least providing you with the silkworms to fill the orders that were needed. It really is a shame to see a business that had so much potential and such enormous creditability to go down the tubes because it's owner would not reach out for help inside the community. If you would had just asked for the help - any help - and you would of been very surprised! Pride is sometimes a very wasted emotion indeed. Plus, if you would of just explained yourself to your customers right when you knew there was going to be a problem then I am sure you would of found us a little more than understanding and a whole lot more patient. After which, you could of send a little updating to everyone on the list that an obligation to another customer has been fulfilled and a thank you to that customer for being so very patient. At the very least this would show that you are not only doing something about your own situation, but that you are trying your best to honor your own words. It makes things a little more personable and believable when you are on the side of waiting for that refund and earns back some of that trust. Have you considered asking anyone on the refund list if they would be willing to take their whole order of silkworms at one time from you? You could contact someone like Wholesale Silkworms (only an example) to see if they would be willing to do a deal with you that might be more in your favor as far as over all cost goes, opposed to shelling out the money you owe to your customers currently. Some business that have been in the exact situation like yours will turn their customers over to another business but pay for the orders that are due to those customers. In this way everyone wins! The customers get their orders and a new place to shop, the failing business gets to keep it's good standing name and no longer any outstanding obligations or debts to most of it's customers, and the business that receives the new customers gets potentially new customers and new revenue. Also, they have their own guarantees that will cover those customers that the customer must be made aware of before the switch. At least you are not having to cover anyone with your own guarantees if you were to have just purchased the silkworms yourself and had them sent to each customer.
No, I do not want nor do I think it it's fair to place me at the top of the list. In fact, you should be very ashamed of yourself for asking me such a thing simple because I am "pissed off". You have an obligation to all of your customers and all of your customers should be treated fairly and equally, be it that they spent only a few dollars from you to a couple of hundred dollars from you, be it they have been waiting only five months or be it that they have been waiting over seven months. Actually, if you have customers that have been waiting for over seven months then I would say that you knew about your situation before I placed my order and you still took my money when you shouldn't have. I should of either received an instant refund right after I made the order, or I should have been notified of your situation and at the least been give the option of either a refund or to wait. You know, it would help all of us a great deal if we knew what number we represented on your list for refunds.
Sincerely,
Larry Willis
David Gaithe
RazorbackExotics
The list I refer to is a group of e-mails that can be seen as part of a header on the fourth e-mail down.
Below are some of the e-mails from Nick sent to us, and at the very bottom is a e-mail I sent to Nick. I left out all other e-mails I sent to Nick because most of them were never answered, and none of them were answered after December with the exception of one and that is listed at the bottom. To me this feels just like the situation I am having with TSE. That thread can be found at http://www.faunaclassifieds.com/forums/showthread.php?t=78572 . I'm guessing that 2005 was the year of the rip-off artist?!
David Gaithe
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Monday, October 03, 2005 2:49 PM
Subject: Silkwormfarm.com - Catalog Order Confirmation - Silkwormfarm.com - Catalog - 419915
Your order has been entered into our system. Thank You.
Customer Info: Order ID 419915
Sequence No 3070
Order Time 10/03/05, 03:49:38PM
Customer Name Larry Willis
Email [email protected]
Payment Method Card Holder: Larry Willis
Card Type:MasterCard 5581-XXXX-XXXX-1944
Expire: 09/06
Billing Address Larry Willis
RazorbackExotics
2368 Lakeside Ave
Springdale, AR 72764-7115 USA
479-927-1324
Shipping Address Larry Willis
RazorbackExotics
2368 Lakeside Ave
Springdale, AR 72764-7115 USA
479-927-1324
Ship Comment: FreeShipping
Order Summary Product Option Unit Price Qty
4 Shipments - SUBS (SKU: 4 Shipments - SUBS)
QTY: 1600 SUB Worms (400 per shimpent)
How Often: Weekly
Add Chow: No Chow Needed
$ 110.00 1
Charge: $ 110.00
Charges: Product Charge $ 110.00
Taxes $ 0.00
Shipping Charge $ 0.00
Total Charge: $ 110.00
Order Comments
-------------------------------------------------------------
Silkwormfarm.com - Catalog www.silkwormfarm.com
----- Original Message -----
From: Silkwormfarm
To: [email protected]
Sent: Thursday, October 06, 2005 7:15 PM
Subject: silkworm order
Larry
I do apologize for the delay in contacting you.
We have recently had some issues with a few batches of weak worms. This had affected the sub-adult and adult populations. Though it does look as though the problems have subsided we still have some outstanding sub-adult and adult orders. We want to make sure that all those who have been waiting for us to recoup are taken care of first. We will make sure that you are taken care of and that your order is processed as soon as possible. I again do apologize for the wait and we do anticipate all orders can be completed by the week of the 17th. I thank everyone for their patience in this matter and will do anything possible to help. Please let me know if you have any questions.
Thanks,
Nick
----- Original Message -----
From: Silkwormfarm
To: 'Larry Willis'
Sent: Friday, October 21, 2005 7:45 PM
Subject: RE: silkworm order
Things are looking a little better. The only issue were having is catching up on pending orders. I will let you know when I am able to ship your order out.
Please let me know if you have any questions.
Thanks,
Nick
----- Original Message -----
From: Silkwormfarm
To: [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected]
Sent: Saturday, October 29, 2005 4:01 PM
Subject: silkworm orders
I wanted to update everyone on the status of their orders.
The issues we have been dealing with are sick silkworms. This has caused a significant number of casualties in shipping and a large number of dying silkworms when they arrive. Unfortunately, this sickness can also easily spread to the other batches of silkworms. This was the other part of the problem. This also infected the newer worms that were being raised. The worms would seem to be 100% but when they became sub-adults would start showing signs of the sickness. I assure you that precautions were taken but this was still not enough to stop this from spreading. If you had received any of these worms I also want to assure you that it was strictly a sickness that silkworms get and does not affect the animal that consumes it. Since the precautions that were used were not affective we are forced to resort to a different tactic. We have decided to scrap the entire stock and start everything fresh. Even though we realize this is inconvenience for our customers we feel that receiving dead worms is even more of an inconvenience. We will be working as fast as we can to complete all orders and will only ship if the worms are 100%. Please let me know if you have any questions and if there is anything I can do to help.
Thanks,
Nick
----- Original Message -----
From: Silkwormfarm
To: [email protected]
Sent: Sunday, December 11, 2005 6:48 PM
Subject: update
This update is sent to the entire list of customers that have sub-adult orders pending. This may be an email that some have already received; if this is the case you may choose to ignore the rest of this document.
I realize it has been a little while since my last update and I apologize for any and all delays. The worms were showing signs of the problem we had just gotten over. In response to this we have decided to change facilities so that we can better control any problems that may arise. We have also decided to make an option available to anyone who would be interested. Pending orders can choose to have their worms substituted for eggs. This will allow us to ship out immediately. Please let me know if you may have any interest in this option or if you would prefer to wait.
Thanks,
Nick
----- Original Message -----
From: nick
To: [email protected]
Sent: Sunday, March 19, 2006 10:59 PM
Subject: Silkwormfarm Refund Update
This evening I finished putting together a list of all orders that were placed with Silkwormfarm but were either not fully completed or they were never able to be fulfilled.
With this list, refunds will begin being sent back - as many as possible per week - until every obligation on the list has been met.
My intention from the very beginning of the trouble I ran into was to get either a refund out to everyone or the complete order.
Unfortunately, Instead of giving up on getting worm production back to normal, I kept trying - and dug myself into a considerable hole. I kept buying supplies and kept repeating the cycle with the same nasty result. By the time I was ready to give up; I exhausted all of my resources.
In early January, I made a mistake and cut off communication from all of my customers. (and my family) I needed to find a source of income and begin the process of putting things back together.. dig out of this hole.. And start making everything right.
Just so everyone knows, I NEVER had any intention to run away from this responsibility. The best way to describe it was that I needed to leave the situation and collect myself.
My method may have been horrible.. and I apologize for keeping everyone in the dark.
But, I promise that I will come through and make everything right.
-----------
Starting April 4th, I will begin sending refunds in the order they were placed.
Every Wednesday thereafter, I will keep sending as many refunds as I can afford, each week, until the entire list is completed.
If you need to get in touch with me, please send your email to [email protected].
I haven't checked any email since I left in January, but I will start going through all the email I have received. Also, I will begin checking email once a week. (I don't currently have access to a computer during the week)
Very soon I will have a new phone number that I will post in case you need to get in touch with me.
My brother Joe has graciously allowed me to open up the silkwormfarm webpage and also let me use his computer for email and web updates. He's helping me with getting this organized and also for moral support.
When I have more contact information, I will be sure to post it on the website.
Again, I want to apologize for the delay in letting everyone know what was going on.
I want to thank everyone for being patient and understanding.
Nick Danyi
----- Original Message -----
From: nick
To: Larry Willis
Cc: [email protected]
Sent: Sunday, April 23, 2006 8:00 PM
Subject: Re: update
Larry,
I sent an email explaining what we were planning to do as far as a refund. If you had not received that email I will forward a copy of it to you. I will also expedite your refund as your are obviously pissed off. Your are not the only one that has been waiting some have waited over 7 monthes to get anything but are being patient but if you would like me to put you at the top of the list I will.
Nick
________________________________________________________________
----- Original Message -----
From: Larry Willis
To: [email protected]
Sent: Monday, April 24, 2006 11:25 PM
Subject: Re: update
Nick,
you are very right - I am pissed-off a little. I think that I and anyone else on the list who sent you money should be, be it over seven months ago or over five months ago (I have been waiting for nearly seven months). The fact is that you ignored your customers, and instead of swallowing your pride and telling the truth, you ran out on your customers. This may of not been the case if you had kept updating us periodically with just about anything to say - anything! You lost faith and trust in your customers who supported you to understand in your hardship. Now, it is your customers that have lost faith and trust in you and that trust has to be won back very slowly. I did receive the e-mail from you with your explanation of absenteeism. Of course, I was appalled by your explanation to say the least and I do hope that you do more than plan to honor your own words. At this point I am sure you of all people can understand that placing trust in those words will be very hard for anyone after what you did to us. You can not get upset with those of us you have been keeping in the dark for so long that you owe money too. After all, you purposely burned your customers plain and simple when you decided to run out on them with no explanation! Even now your customers have to play a waiting game with you and the only current information coming from you is if one of your customers write to you. Some of us are not going to feel too comfortable in writing to someone who just burnt us only to find out that you are ignoring us again. No one wants to feel that they are being played the fool twice from the same person in a row, so please forgive those of us who do not write you for an update. Some of us also faced hardship last year and this year too and could of used either the feeders or the refunds. Also, there were some in this business that would of helped you with at least providing you with the silkworms to fill the orders that were needed. It really is a shame to see a business that had so much potential and such enormous creditability to go down the tubes because it's owner would not reach out for help inside the community. If you would had just asked for the help - any help - and you would of been very surprised! Pride is sometimes a very wasted emotion indeed. Plus, if you would of just explained yourself to your customers right when you knew there was going to be a problem then I am sure you would of found us a little more than understanding and a whole lot more patient. After which, you could of send a little updating to everyone on the list that an obligation to another customer has been fulfilled and a thank you to that customer for being so very patient. At the very least this would show that you are not only doing something about your own situation, but that you are trying your best to honor your own words. It makes things a little more personable and believable when you are on the side of waiting for that refund and earns back some of that trust. Have you considered asking anyone on the refund list if they would be willing to take their whole order of silkworms at one time from you? You could contact someone like Wholesale Silkworms (only an example) to see if they would be willing to do a deal with you that might be more in your favor as far as over all cost goes, opposed to shelling out the money you owe to your customers currently. Some business that have been in the exact situation like yours will turn their customers over to another business but pay for the orders that are due to those customers. In this way everyone wins! The customers get their orders and a new place to shop, the failing business gets to keep it's good standing name and no longer any outstanding obligations or debts to most of it's customers, and the business that receives the new customers gets potentially new customers and new revenue. Also, they have their own guarantees that will cover those customers that the customer must be made aware of before the switch. At least you are not having to cover anyone with your own guarantees if you were to have just purchased the silkworms yourself and had them sent to each customer.
No, I do not want nor do I think it it's fair to place me at the top of the list. In fact, you should be very ashamed of yourself for asking me such a thing simple because I am "pissed off". You have an obligation to all of your customers and all of your customers should be treated fairly and equally, be it that they spent only a few dollars from you to a couple of hundred dollars from you, be it they have been waiting only five months or be it that they have been waiting over seven months. Actually, if you have customers that have been waiting for over seven months then I would say that you knew about your situation before I placed my order and you still took my money when you shouldn't have. I should of either received an instant refund right after I made the order, or I should have been notified of your situation and at the least been give the option of either a refund or to wait. You know, it would help all of us a great deal if we knew what number we represented on your list for refunds.
Sincerely,
Larry Willis
David Gaithe
RazorbackExotics