Inquiry Snailtail.com

[JButera]

Has anyone bought fruit flies from snailtail.com? They're in Long Island NY. I don't have a problem with them, just wondering if they're still in business, sent them two e-mails and never got a reply.

 

[Sue Henson]

Ugh. I have and got ripped off. I ordered Hydei from him over a year ago. After not hearing anything from him for several weeks, I ended up disputing my purchase with PayPal. Within 24 hours Adam at Snailtail emailed me this.

Snail Tail Inc. <[email protected]>
6/3/15

to me
Sue,
First of all, I can't begin to thank you enough for your tremendous patience. I sincerely apologize for any trouble my absence has caused. The last few weeks have been a very difficult time for me and my family and I am just now getting my life back on track. I was in a car accident earlier last month; the car was totaled and I spent 13 days in the hospital. I'm doing a lot better now and hoping my business can recover as well. I never prepared for anything like this to happen and had nobody to take over for me without notice. I am hoping you can give me an opportunity to make things right with your order. I have replenished my stock of flies and will be in the process of getting all orders shipped this week and next. I can issue a refund if necessary, but any orders I am still able to ship out will be immensely appreciated - I will be including a bunch of different freebies in every box along with some substantial whole-order coupon codes; these discounts will all be 50% Off or greater. Customers that don't require a refund will also be added to an exclusive email list that will receive a variety of special deals over the next few months - these will include free cultures and supplies, large discounts and buy-one-get-one-free sales. I have been in business for over a decade and, while there have been some minor setbacks along the way, nothing comes close to this, and I thank you from the bottom of my heart for any patience and support you can offer. Any disputes, claims or charge backs that can be cancelled will be shipped out immediately with the freebies and discounts mentioned, along with being added to the exclusive email list. I hope I still have a chance to make things right, and if there's anything else I can do at all, please don't hesitate to email me directly at [email protected] or reply to this email and I will get back to you promptly. Thank you for your time.

Sincerely,
-Adam

Because I'm a pushover, I cancelled the claim and said I would wait for my order. Of course, it never came and I never heard from him again. Luckily I only lost $20 over the deal, but I know that I'm not the only person who went through this with Adam. I would not purchase from him.

 

[JButera]

Ugh. I have and got ripped off. I ordered Hydei from him over a year ago. After not hearing anything from him for several weeks, I ended up disputing my purchase with PayPal. Within 24 hours Adam at Snailtail emailed me this.

Snail Tail Inc.
6/3/15

to me
Sue,
First of all, I can't begin to thank you enough for your tremendous patience. I sincerely apologize for any trouble my absence has caused. The last few weeks have been a very difficult time for me and my family and I am just now getting my life back on track. I was in a car accident earlier last month; the car was totaled and I spent 13 days in the hospital. I'm doing a lot better now and hoping my business can recover as well. I never prepared for anything like this to happen and had nobody to take over for me without notice. I am hoping you can give me an opportunity to make things right with your order. I have replenished my stock of flies and will be in the process of getting all orders shipped this week and next. I can issue a refund if necessary, but any orders I am still able to ship out will be immensely appreciated - I will be including a bunch of different freebies in every box along with some substantial whole-order coupon codes; these discounts will all be 50% Off or greater. Customers that don't require a refund will also be added to an exclusive email list that will receive a variety of special deals over the next few months - these will include free cultures and supplies, large discounts and buy-one-get-one-free sales. I have been in business for over a decade and, while there have been some minor setbacks along the way, nothing comes close to this, and I thank you from the bottom of my heart for any patience and support you can offer. Any disputes, claims or charge backs that can be cancelled will be shipped out immediately with the freebies and discounts mentioned, along with being added to the exclusive email list. I hope I still have a chance to make things right, and if there's anything else I can do at all, please don't hesitate to email me directly at [email protected] or reply to this email and I will get back to you promptly. Thank you for your time.

Sincerely,
-Adam

Because I'm a pushover, I cancelled the claim and said I would wait for my order. Of course, it never came and I never heard from him again. Luckily I only lost $20 over the deal, but I know that I'm not the only person who went through this with Adam. I would not purchase from him.

Sue, thanks for the heads up. I got suspicious after my first e-mail went unanswered. It's a shame really, his site appears on point and his prices seem reasonable plus he's only a few miles away from me.