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Bad Guy Snakes at Sunset (Miami)

I visit Mike's store on a weekly basis and I can tell you or anyone that the store is clean and the animals are healthy and well taken care of. It doesn't matter at whatever time you walk into his store, someone is always cleaning, watering, and feeding the animals. For whatever reasons this original bad guy post was made, it is not the case now. I believe that Mike has matured into a responsible business man and manager and has aquired the help he needs to maintain his shop. That altogether with a new location with adequate space.
 
The employees in this store are rude and unprofessional. I asked a employee a question about one of there display animals and he said he will only answer questions if I purchase the animal.There selection isn't that good compared to the higher end exotic petshops and witj the way I was treated I will never visit again. They had 2 skunks in a 10 gallon aquarium which seemed to be a form of animal abuse- those poor skunks where desperately trying to escape the little aquarium the whole time I was there.Hopefully they improve there customer service
 
The employees in this store are rude and unprofessional. I asked a employee a question about one of there display animals and he said he will only answer questions if I purchase the animal.There selection isn't that good compared to the higher end exotic petshops and with the way I was treated I will never visit again. They had 2 skunks in a 10 gallon aquarium which seemed to be a form of animal abuse- those poor skunks where desperately trying to escape the little aquarium the whole time I was there.Hopefully they improve there customer service
 
iggy22 said:
The employees in this store are rude and unprofessional. I asked a employee a question about one of there display animals and he said he will only answer questions if I purchase the animal.There selection isn't that good compared to the higher end exotic petshops and witj the way I was treated I will never visit again. They had 2 skunks in a 10 gallon aquarium which seemed to be a form of animal abuse- those poor skunks where desperately trying to escape the little aquarium the whole time I was there.Hopefully they improve there customer service
Click to expand...


Are you serious?????? This isn't just you being mad about something and overreacting? He told you he won't answer you something unless you COMMIT to buy it??
 
I bought a Ornate Uromastyx hatchling from Mike at Snakes At Sunset. I stressed to Mike how I wanted a Male Ornate. I ended up receiving a female , now since my Ornate has grown over the months it is evident it is a female. I know it is very hard to tell at that age so I do not hold Mike at fault. My over all experience with Mike was awesome and my Uro is healthy but just not a male LOL. I would do business with Mike again. Let me know when you have a male Ornate , Mike :) I still adore my female from you!!
 
Michael Diaz- Iggy - seriously? There is no way that anyone here would say that.
You have questions we answer and ask you if you need help. If you want to "hold" something that we don't want to be stressed and held, we won't take it out. Like a GTP or Emerald. Or even some monitors among other things. If I remember you correctly you came in with a friend and asked to hold something we were not comfortable letting people hold. We also have lots of animals boarding that we cannot let people hold because they are not ours.
The skunks were sold and waiting for pickup. They are in a 20gallon long, and not a permanent cage as they are leaving or left by now. We put them in a box or ten gallon while we clean their cage, as they make a mess almost hourly!
We have almost every single item on our website
Http://www.snakesatsunset.com and at last check that was about 200+ different types of animals in the store.
We stay away from high end ball pythons in general but have $500 frogs.
So your definition of high end Maybe different then ours. Popular is not what we go for, we like supplying breeders and hobbyists with high end RARE animals as well as the normal stuff. Which we have plenty of in the store.
If you misunderstood us and our reasoning on why we wouldn't take something out, I apologize. We don't stress certain animals needlessly.

Jennifer - it's a girl?! She must be very colorful for a girl as a baby she was super pretty compared to the other babies. I remember your order. Next baby season I'll give you 50% off the next one if you still need a male. Hopefully I can get it right this time for you. It's so hard on the hatchlings to sex accurately.
 
I received the most beautiful male blue tegu from Snakes at Sunset some three years ago and couldn't have been happier.

Mike is a stand up guy in my book and the transaction and shipping went very smoothly. Mike, not sure if you remember me - the male I purchased from you was tame as a dog, not a hatchling and around juvenile - sub adult.

Many of you may have seen him (the blue tegu) on YouTube in my vids, if you haven't - he was Sobek the blue. Was one of the finest tegus I had ever obtained and I will not hesitate to do business with Snakes at Sunset many more times. Love their stock and the variety is great.

+1
 
I have purchased a multitude of animals from Mike in the last few years. Arg tegu, black throat monitor, mice, feeders. Never had any issues whatsoever. Always found their store to be neatly put together and never once thought any animals were being treated poorly. I will continue to go to SAS in the future and have directed many friends to his store.
 
There should be a "Like" Button on this forum :) Just sayin
Mike, No worries!! Find me a pretty Male Mali and even paying full price for him is worth getting one from you :)

PS: In the Animal industry you are going to run across haters that enjoy putting a good business down, don't let these haters get you down.
 
SAS - Good Guys

I had a recent excellent transaction with Michael and SAS on some lizards. He was very prompt to reply to emails. We had a goof-up that he corrected quickly and everything was A+++ service-wise and the animals were in excellent shape, shipped perfect, etc.. All good. Thanks again, Michael.
 
I just had a terrible experience with snake at sunset. I was buying a rhino iguana for my friend 's birthday gift and her birthday is Oct.26th. I purchased the iguana on Oct. 22nd(Wednesday) and I asked them if they can show me some individual pics that I can chose from and ship the iguana out on Oct.23rd(Thursday). However since I payed the money, they NEVER reply to ANY of my e-mails or messages till now and they dont even provide any phone numbers on their website and the reason is "Due to high call volume at our retail location, we prefer emails for questions. Please email questions to [email protected]. Emailing us is a much faster, personalized experience. " e-mailing is this the much faster,personalized experience? WTF!? I have sent at least 12 messages and couple e-mails to them. Now, I am asking to cancel the order and return my money since the reptile seems will never arrive on time. It has been 3 days that they still have not reply to any of my e-mails. Just horrible!!!!!!! I extremely not recommend if you want any of your question to be answered.
 
Junranpd said:
I just had a terrible experience with snake at sunset. I was buying a rhino iguana for my friend 's birthday gift and her birthday is Oct.26th. I purchased the iguana on Oct. 22nd(Wednesday) and I asked them if they can show me some individual pics that I can chose from and ship the iguana out on Oct.23rd(Thursday). However since I payed the money, they NEVER reply to ANY of my e-mails or messages till now and they dont even provide any phone numbers on their website and the reason is "Due to high call volume at our retail location, we prefer emails for questions. Please email questions to [email protected]. Emailing us is a much faster, personalized experience. " e-mailing is this the much faster,personalized experience? WTF!? I have sent at least 12 messages and couple e-mails to them. Now, I am asking to cancel the order and return my money since the reptile seems will never arrive on time. It has been 3 days that they still have not reply to any of my e-mails. Just horrible!!!!!!! I extremely not recommend if you want any of your question to be answered.
Click to expand...

I'll give my opinion on the thread you started.
 
Just would like to say after contacting mike multiple times he denied my panther chameleon being anything but a nosy faly and never offered any sort of compensation for selling me the wrong animal.

I managed to contact the importer of the animals who confirmed that it was in fact a nosy be, which I mentioned. After bringing thus up... I received no replies.

Had to sell him as a "Blue Chameleon" along with the female and lost 2 years on my nosy faly program.
 
so what is the snake's condition pictured in the OP and how would any reputable seller treat it... olive oil? or?? (appears it wasn't being treated?)

and so.. was it for sale in that condition?
 
Went by the store for the first time and all I can say is it's a dump. Store is dirty, cages dirty and staff was clueless about their stock. Never again.
 
Stephen are you the guy that came by and laughed at the $300 - $500 ameivas? figures. Mr. know it all that laughed at my employee. My employees talked about you and your rudeness.
They are Ameiva pleii pleii and are ALL SOLD, and highly at risk due to Mongoose predation on their native home island.
Store is not dirty, and you know it. Its busy and staff is doing their routine cleaning section by section, while helping someone that laughs at them becuase he thinks the Ameivas are your reguilar green Ameivas loose everywhere. I welcome ANYONE to come to store and check it out in person, not listen to someone with nothing better to do it seems. Although we are not perfect, we do our best above and beyond.
This is sad coming from a guy in the FBOP, ex- Coast Guard that you have to make something up.
Happy Holidays.
 
My wife and/or I go by the store on a weekly basis. It is clean or being cleaned at all times. Sometimes it's a little cluttered while they are setting up new stock but its only normal. It is the best reptile specialty shop in the Miami area.
 
I will say one thing. Mike needs better people skills and so do his employees. Them young kids give too many opinions (countering factual info they should be hiving out) regarding what to feed or etc to potential and actual clients. Its annoying and unprofessional above all else. When you sell your snakes you should give out certificatea of proof to these new owners too. Drawing on a cheesy reciept what the pattern looks like is lame and very unprofessional.
 
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